Update, June 1st: Following the amount of feedback concerning the planned reduction in the Basic account group allowance, Linden Lab has amnnounced this will not now be changing on June 24th, 2019. See: Group Limits Update: No Changes for Basic Members (Linden Lab) and LL reverse planned Basic account group limits reduction (this blog).
Five years ago I wrote to you as you formally joined Linden Lab as the company’s new CEO. At that time, there was a certain degree of disillusionment among Second Life users about the platform, and I took it upon myself to comment on one area in particular: that of communications.
In the years since then, Linden Lab, Second Life and its user community have come a long way. It’s no exaggeration to say that things in 2019 are a lot different than 2014. Not just technically, but across a range of fronts, most especially that of the relationship between users and Lab.
You’ve seen this first-hand with regards to people’s attendance at Lab Chat and SLB Meet the Lindens events, where audience support and response has been positive and supportive to many of the programmes and developments the Lab has implemented, and towards the drive to increase awareness of, and involvement with, the platform.
True, things have not always been plain sailing; there have been hiccups along the way, but the Lab’s drive to improve SL and respond to many of the requests put out by the user base has been enormously appreciated. However, the most recent changes announced by the Lab with Land Price Reductions, New Premium Perks, and Pricing Changes (May 29th, 2019) have given me pause, and to take the time to write to you once more.
Throughout the last five years, I’ve personally appreciated the efforts Linden Lab have put into trying to meet the demand for lower land tier and to make virtual land holdings in Second Life more attractive. I also understand the need to offset such reductions with increases elsewhere to ensure LL as a company mains a good revenue flow. As such, while the fee changes announced on May 29th have caused me something of an “ouch!” reaction, I can understand the motivation behind them, and will learn to live with them.
However, what I feel is ill-conceived are the proposed Basic account changes.
Although I can understand there may well be technical reasons for doing this (load balancing to enable the increases to the same capabilities that are to be offered to Premium subscribers, perhaps?), the fact remains this these reductions come across as best as being punitive and at worse entirely mean-spirited towards Basic account holders. As my friend and fellow SL user Will Burns has noted:
One increases the value of a Premium account by actually increasing the value added proposition, not forcing the issue by reducing the value added of the free account.
I would therefore urge you to re-consider this move, and allow Basic members either retain their current 42 group limit, or as a compromise (and while I appreciate this is easier said than done), seek to allow current Basic member retain the current 42 groups cap whilst restricting those joining after June 24th to a maximum of 35 groups.
I am not the first Second Life user, Premium or otherwise) to voice concerns over this move. Please do take the time to consider what is being said the changes to Basic accounts via Twitter, in the SL forums and other social platforms, and how they could stand to significantly alienate a good portion of a user base that, while they may not pay subscription fees, nevertheless play an important role in both the economic and social fabric of Second Life, and who – like all of us engaged in the platform – want to see it continue to thrive and grow and remain a part of our lives.