In February 2024, an article was published on the social journalism website Medium¹, making various allegations against Linden Lab and some of its employees and contractors together with various users on the Second Life platform, as well as claims relating to some of the services provided to users of the platform.
At the time of the article’s publication, I contacted the Lab concern its claims and allegations, but other than referencing a broad statement being given to those contacting Support on the matter, and an off-the-record comment, there was no official response for the purposes of quoting. As such, I decided not to comment on the claims or the Lab’s response until such time there was any formal statement on the matter, rather than writing on the basis of pure speculation.
Such a statement was made on Wednesday, March 20th, 2024 (when I happened to be away from Second Life entirely, dealing with an exceptionally hectic personal life, hence the somewhat belated nature of this piece). It came from company owner and Executive chairman, Brad Oberwager, who is, as many know, extremely hands-on with Linden Lab and its products.
If you have not already done so, you can read the full statement from Mr. Oberwager here.
For my part, I’ll simply highlight the core part of the statement, coming as it does after numerous in-world and on-line demands that the Lab publicly respond to the piece published via Medium’s website:
I promise you that we are taking this very seriously. Very. Full stop.
I promise we hear you. We know you’re angry and you’re confused. We are working to do our best to resolve your concerns and restore your trust in us. These are complicated issues and we want to do things right. We will make mistakes along the way. I wish I could say we will not, but we will.
As owner of Linden Lab, I have initiated a thorough investigation, both internally and with external partners, to review whether or not there have been any violations of our company and community policies by employees, contractors, or community members. While early preliminary internal investigations suggest that some of the accusations are unfounded, I want to make sure that we get additional investigative support externally to ensure that the process is fair and thorough.
One of our top priorities has been to ensure the safety of our residents, moles, employees, and families. There are real people behind the avatars, and it has been important to confirm that nobody was in actual physical danger.
Additionally, I am taking proactive steps to review and revamp many of our policies, including a comprehensive review of our Community Standards, Content Guidelines, and Ageplay Policy. Any violation detected will be met with swift enforcement actions to protect our community. We’ll be sharing these revised policies in the coming weeks and, critically, we are turning to the community to help us shape the future of how governance operates within Second Life.
While there were almost immediate calls on on social media and in-world for the Lab to make known its response to the allegations made and provide “full transparency” (or even a basic “we are investigating”), they were perhaps premature.
Given the seriousness of some of the allegations made (including the potential for them to be defamatory towards the company and the individuals named), caution of approach in even the most preliminary investigation was bound to be required, together with legal circumspection on what the Lab might or could say. This is further compounded by the fact the Medium piece brings together numerous different claims and allegations, some of which are perhaps easier to verify (e.g. issues within the Marketplace), others of which are not (including obtaining some veracity concerning the author of the piece, particularly given its pseudonymous nature²). Ergo, any investigation, either preliminary or in-depth, would / will take weeks (even months) to complete.
Nor, frankly, should there be any expectation that – given a statement has now been made – that the results of any investigation will be publicly disclosed in full once completed. There may well be legal or other ramifications which preclude this from happening.
That said, I do welcome the statement by Mr. Oberwager; it actually speaks well of the company that as soon as they have been in a position to respond to user sentiment on the matter, they have done so, and through the voice of their owner .
Footnotes
- At the time of writing this piece, the article in question has been found in violation of Medium’s rules of publication, and is subject to further investigation, and thus suspended from being viewed.
- The Medium piece was published under the account name “dantesedmond1844”.This appears to be a intentional reference to Edmond Dantès, the protagonist in Alexander Dumas’ 1844 novel of revenge / vengeance, The Count of Monte Cristo. Which, given the overall nature of the article, to me would appear to be a very curiously coincidental choice of account name (or possibly a contextual choice).
Note: as this piece is related to an on-going investigation onto an article containing unproven (and potentially questionable) allegations against specific individuals, it is requested than any comments offered in response to this piece forgo naming or otherwise discussing those individuals.