Collins Land, September 2013
As today marks your first official day at the helm of Linden Lab, I’d like to formally welcome you to the hot seat and wish you every success!
Thanks to Twitter, you’ve already seen that we’re a pretty passionate bunch – which can be good and bad when it comes to company / user relations, as you’ve no doubt experienced in the past!
Crystal Oak Falls, December 2013
I’m not about to offer-up sage (or otherwise!) advice on what needs to be done with regards to “fix” Second Life and its direction. You’ll be aware of what the board is seeking, and I appreciate you need time to gain familiarity with everything that is going on at the Lab and with its partners in terms of products and services before determining courses of action. However, I would like to say a little something, if that’s OK?
Through those Twitter messages, you’ve likely also already caught-on to the fact that company / user community communications are a concern to many.
Black Basalt Beach, August 2013
Truth be told, there are areas within the Lab – most notably within the technical teams managing the servers and the viewer – where communications are excellent, and the people responsible deserve thanks and recognition. However, over the years, broader communications have been left to wither on the vine. This has led to frustrations, upsets and misunderstandings which could so easily have been avoided with a positive, outward communications policy. So, with this in mind, I’d like to encourage you to:
- Encourage the board to see broader outward communications as a positive thing which helps both company and users
- Get a team together who can drive positive outward communications through the SL blogs, the forums and e-mail in a consistent, open, and informative manner – and who can listen as well!
Calas Galadhon Park, December 2013
We don’t need to know absolutely everything that’s going on, but even a monthly round-up of news is better than prolonged (and painful) silences which have been the hallmark of the Lab’s attempts for the past few years. And if folks in the Lab tell you the blog isn’t used because no-one reads it; then rest assured, if posts are provided, and Twitter, Facebook, Plurk and the SL feed, etc., are used to promote them, people will come and read. The same goes for an e-mail newsletter (and how better to reach and woo those who have perhaps stopped visiting SL?).
We’re a supportive bunch at heart, and we want SL to continue to thrive and grow. Just give us the word, and we’ll be ready to help. We might even have a few ideas to help with some things; we just need to know someone is listening!
Looking forward to seeing you in-world on occasion – and if you want a guide to some of SL’s wonders, feel free to give me a call!