Tilia has officially launched operations with Second Life*

Logos © and ™ Linden Lab and Tilia Inc.

Tilia Inc, the a wholly-owned subsidiary of Linden Lab formed in 2014 and focused on payments and the compliance work associated with operating virtual economies, including Second Life and Sansar, officially commenced operations in respect of Second Life on Thursday August 1st, 2019.

Linden Lab reminded users of this via an official blog post, Tilia Officially Begins Operations Today in Second Life.

In my summary of the Tilia Town Hall meeting of Friday, July 12th, I attempted to précis the impact of the changes and how they affect people with a simple set of notes. I’m reproducing that table below, updated with information from the Lab’s August 1st blog post, in what I hope is an easy-to-follow guide.

How Do the Tilia Changes Affect YOU?

+++ If you have a US dollar balance associated with your Second Life account +++

You are required to accept the Tilia Terms of Service on or before October 31st, 2019.

If you do not accept the Tilia Terms of Service by October 31st, 2019 you  will not be able to utilise your USD balance or request a process credit until such time as you do accept the Tilia TOS.

+++ If you add a US Dollar balance to your Second Life account AFTER October 31st, 2019 +++

You will required to accept the Tilia Terms of Service in order to utilise that balance. 

+++ In Addition +++

If you wish to credit process all or any part of a US dollar balance (that is, transfer it out of Second Life to PayPal or Skrill or another supported method), and have not already provided personal information to Linden Lab you will be required to submit said information.

To check whether Tilia has the required information on file in order for you to be able to process credit, please refer to: Tilia: how to ensure your process credit information is on file.

+++ If you do not have a US dollar balance associated with your Second Life account +++

You do not have to consent to the Tilia Terms of Service
(unless you subsequently wish to make use of a US dollar balance).

Users should also read the Tilia Privacy Policy.

With reference to non-acceptance of the Tilia Terms of Service by those with US dollar balances associated with their Second Life account after October 31st 2019:

  • They will still be able to log-in to Second Life.
  • They will still be able to use any payment method they have on file to pay for services (e.g. purchase Linden Dollars, pay Premium membership or tier).
  • It is only their US dollar balance that they will be unable to utilise.

Related Information

Via Linden Lab

Tilia Related Articles, This Blog

* Note: I actually held off blogging on this on August 1st as there was some ambiguity in the original wording of the Lab’s blog post which might have been taken to mean that user not accepting the Tilia Terms of Service by October 31st, 2019 would lose all access to their US dollar balances in perpetuity. As a result of discussions with the Lab, the blog post was revised on August 2nd to clarify the point that users will be unable to utilise their US dollar balances at October 31st until they accept the Tilia Terms of Service.

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Linden Lab in wrongful termination lawsuit over alleged cybersecurity law violations

©, ™ and ® Linden Lab

Linden Lab has been hit by a wrongful termination lawsuit by a former employee, Kavya Pearlman, in which allegations are made over potential violations of cybersecurity laws.

A security expert, Kavya joined Linden Lab in August 2017, and worked to develop information security strategies, advising on state and international information security regulations, managing IS systems, and more. Her employment with the Lab was terminated in March of 2019.

She publicly announced her lawsuit via a 12-point Twitter thread. In it she states that her employment came at a time when she was engaged in a risk assessment exercise involving the New York State Department of Financial Services, the Payment Card Industry Data Security Standard, and the European General Data Protection Regulation, which came after a period when “the company treated me with hostility when I raised concerns about potential violations of cybersecurity laws.

The allegations would appear to encompass work related to the Lab’s subsidiary, Tilia Inc., and potentially both Sansar and Second Life – but Ms. Pearlman makes it clear that during her tenure at the Lab as Information Security Director, there were no security breaches.

Within the Twitter thread – and apparently within the lawsuit – she additionally alleges discrimination and retaliation on the basis of her gender and religion.

Given this is a lawsuit, and the fact I am neither a lawyer nor have I had any sight of the papers that have been filed, further comment on the lawsuit itself would be inappropriate, and I doubt that the Lab will reply to enquiries simply because this is a legal matter.

That said, and if and when possible, I’ll continue to watch this situation as it develops.

With thanks to John Brianna for the pointer.

Tilia: how to ensure your process credit information is on file

Logos © and ™ Linden Lab and Tilia Inc.

Update, July 27th: there appears to be a further issue with the information indicator on people’s billing pages – all users are apparently marked with a green “information provided” check, regardless as to whether or not any information has been provided. This is most likely a bug, and linden Lab have been contacted. Until a formal response from the Lab has been obtained, it is probably best not to assume you are cleared for credit processing if you have never previously provided information to the Lab for the purposes of credit processing.

Update: it appears the Additional Information page has problems loading in browsers other than Google Chrome. However, if you are experiencing issues and have any ad block software installed on your browser – try turning it off before clicking the Additional Information link on your Billing Information page.

On Friday July 12th Linden Lab hosted a town hall meeting on the subject of Tilia Inc., and forthcoming changes will affect those who have a US dollar (USD) balance associated with their Second Life account, and those who transfer US dollar amounts out of Second Life.

The changes to the latter – withdrawing US dollar amounts from Second Life referred to as credit processing)  –  will in particular be subject to ensuring all those wishing to do so, have provided documentation to Tilia Inc., to verify who they are, in order to meet various US regulations related to money laundering, etc.

During that town hall meeting, Grumpity Linden (Senior Director of Product for Second Life), the Lab would both provide a means for users to easily see if the information they may have already supplied to Linden Lab for the purposes of credit processing has been recorded by Tilia / is sufficient to meet the requirements, or whether further information might be required.

Another thing we’re working on to make that easier and clearer is an indicator in your account page which will show whether you’ve been cleared to process credit or not. And so you’ll see a little green check mark that says ‘we’ve got all your information and you’re clear in a process credit’ or a little, ‘we’ll need more information from you when you’re ready to process credit’ with a link.

One of the things again that we’re working to submit your documents ahead of the August 1st date, so that if you expecting to process credit on August 2nd, you’re not delayed in any way you can submit them in advance and know that your documents been verified.

It [the indicator] will be in your account same place you would log in to view your USD balance for example or to request a process credit. Obviously, we’ll post about that when it’s ready.

– Grumpity Linden, Tilia Town Hall Meeting, Friday, July 12th [video: 29:26]

On Monday, July 22nd, the Lab published this promised information, indicating how users who will wish to credit process funds from Second Life after August 1st can both:

  • Check to confirm whether or not Tilia has sufficient personal information on file for them to be able to process credit.
  • And / or how they can submit information, if required.

Both options can be found by visiting your Account page on your Second Life dashboard at secondlife.com, as described below:

  • Log-in to your dashboard.
  • On the left of your dashboard, beneath your account name, click the Account heading to open the Account menu.
  • Click on Billing Information near the bottom of the menu (highlighted, below left).
  • If you have supplied all the required information, you will see a green check box with We have all the information we require to process credit from your Tilia account alongside it (arrowed, below right)
  • OR if you do not / have not supplied the required information will see a red check box with the words, We may need some additional information [a link] in order to process credit from your Tilia account.
  • If the latter is the case, and you wish you provide / submit the required information, click on the additional information link to go to a fresh page that will walk you through what needs to be done.
To check if Tilia has the required information on file in order for you to credit process funds out of Second Life: log-in to your dashboard at secondlife.com and click the Account link on the left of your dashboard. Then click Billing Information (shown on the left). If you have supplied sufficient information, a green tick box with appropriate wording will be displayed in your Billing Information (arrowed, top right). OR if the required information is NOT on file with Tilia, a red check box is displayed, with a link for you to go ahead and submit the required information (shown bottom right, with the Additional Link highlighted). Click for full size, if required.

Important Notes

  • This information is only required if you intend to process credit out of Second Life. it is not required if you simply wish to purchase Linden Dollars for use within Second Life, nor is it required if you have a USD dollar balance associated with your account from which you do not intend to process credit funds out of Second Life.
  • Those wishing to process credit funds out of Second Life and who need to supply additional information are under no obligation to do so at this time, however, the information must be supplied in order to process credit on or after August 1st, 2019.

Further information relating to these changes can be found in the links below.

Related Information

Via Linden Lab

Tilia Related Articles, This Blog

Linden Lab: more information about privacy and security in Tilia

Logos © and ™ Linden Lab and Tilia Inc.

On Friday, July 19th, tucked away in the Tools and Technology section of the official Second Life blog, Soft Linden posted Information About Privacy and Security in Tilia.

His blog post follows on from the Tilia Town Hall meeting of Friday, July 12th, and explores more about Tilia Inc., itself and the issue of data security, which has been a topic raised at both the Town Hall and in the official Q&A forum thread.

Key questions addressed by the blog post comprise:

  • Where did the Tilia team come from? And why should I trust Tilia with my personal information?
  • Does Tilia change how my information is secured?
  • It sounds like a lot has changed at once. Aren’t large changes risky?
  • What does Tilia mean for Second Life privacy and security in the future?

The Tilia team is made up of people you previously knew as Linden Lab employees. We’re part of this team because we are passionate about privacy and security. Tilia includes employees who use Second Life alts in our free time. We know many of you as friends and creators in Second Life. So not only are our practices aimed at complying with an ever expanding list of U.S. regulations and laws, but we strive to go above and beyond. We want to protect the best interests of ourselves, our friends, and the countless Residents who support the world we love. We fully believe that Second Life wouldn’t be possible without working to earn your trust.

– Soft Linden, Where did the Tilia team come from? And why should I trust
Tilia with my personal information?

From my perspective, the post looks beyond the former introduce of Tilia into the lives of Second Life users in August to future intents with the company and its ability to both support Second Life and Linden Lab.

While we have already moved regulated information out of Second Life and into Tilia, we are actively migrating additional forms of information. Now that we have a new privacy and security foundation, we can extend the amount of information that enjoys this level of protection. If it pertains to your real life identity, we believe in leveraging Tilia protection wherever possible.

Aside from ensuring compliance with upcoming privacy and security regulations, our early goals are largely driven by Second Life. These goals include the option for users to select stronger authentication mechanisms, better mechanisms for our team to identify callers who request account help, and additional tools which support our fraud protection team.

– Soft Linden, What does Tilia mean for Second Life privacy and security in the future?

This would seems to suggest that Tilia might be the mechanism by which Linden Lab try to implement something that has oft been raised at various in-world user group meetings and at various chat sessions and town halls: two-factor authentication for accessing user accounts via the various Second Life web properties (secondlife.com dashboard, SL marketplace, etc), – but again, I emphasise this is purely speculation on my part.

Tucked between the two paragraphs quoted above, Soft also touches on s subject I’ve previously speculated on in Tilia – a further look and a little more speculation. – Tilia and opportunities for Linden Lab to extend their business and revenue-generating models:

We designed Tilia to support additional business customers, so we are able to justify larger privacy and security projects to benefit new business customers and existing Second Life Residents alike.

– Soft Linden, What does Tilia mean for Second Life privacy and security in the future?

But speculation aside, and while it may not address all questions relating to Second Life and Tilia, Information About Privacy and Security in Tilia should be read directly and in full by anyone affected by, or who may be curious / concerned about, the upcoming changes that come into effect from August 1st, 2019.

Related Information

Via Linden Lab

Tilia Related Articles, This Blog

Linden Endowment for the Arts to officially close

Linden Endowment for the Arts: Eidola, 2019

The Linden Endowment for the Arts (LEA) is to officially close on August 31st, 2019. The announcement came via a notice came via a note card circulated via the Linden Endowment for the Arts Info group, and follows on from a contraction of the scale of the LEA’s operations in Second Life and an announcement made in November 2018 stating the organisation would be going through a restructuring.

The Committee of the Linden Endowment for the Arts regrets to inform residents of Second Life that the LEA regions will be closing at the end of August 2019…

The Linden Endowment for the Arts (LEA) was established to help create a centre of arts activity in Second Life. It was founded in 2010 and launched its first events in 2011. For the last eight years, it has been a collaborative venture between Linden Lab and the arts community. Guided initially by a board of renowned Second Life artists and more latterly also bringing in people with a strong interest in promoting the Arts in Second Life, the LEA has been committed to providing access to engaging experiences in the arts for the Second Life community. Over the last eight years, through its exhibitions, programs, and events, the LEA has fostered awareness of artists’ contributions to our virtual world and encouraged others to get involved and be inspired.

– from the announcement of the LEA’s forthcoming closure

Linden Endowment for the Arts: Exodus: A Trip for Life, 2017

Sponsored by Linden Lab, and with 29 regions at its disposal, the LEA was initiated under Mark Kingdon’s tenure as CEO at Linden Lab to function as something of a “arts council” in Second Life, run directly by a committee of residents. The core ideals behind the LEA – as expressed on the official website were to:

  • Provide a starting point for artists in Second Life, and for those interested in art to make connections and display their work.
  • Encourage and cultivate art and artists within Second Life.
  • Foster community, creativity, and innovation among artists and all residents interested in art.
  • Provide a way for artists to promote their art.
  • Collaborate with existing art regions, galleries, exhibits, and performance spaces to help nurture their valuable participation in SL arts.
Linden Endowment for the Arts: City Inside Out, 2015

The regions were split into two primary programmes: the “core” regions (nine in all) which could be used by artists from across Second Life for relatively short-term projects, and 20 Artist in Residence (AIR) regions that could be “booked” for six months at a time. Following the announcement of the restructuring in November 2018, the 20 AIR regions were wound down as the last batch of installations for 2018 came to an end. With the formal closure at the end of August 2019, the remaining nine core regions will be shut down.

The LEA was a brave attempt to try to help promote arts within Second Life, although its very nature was bound to be somewhat controversial. Indeed, following its formation, there was a certain degree of hostility directed towards it, a lot of which was unfair.

Linden Endowment for the Arts: Speculum, 2015

As was pointed out to me after I wrote the article on the 2018 restructuring announcement, running any organisation like the LEA is going to be a thankless task; there is no remuneration for time given, there is always going to be hostility over actions taken and the grants awarded, and so on; it really can be a thankless task. Nevertheless, there were times when the committee really didn’t help itself, such as failing to adequately act in accordance with its own by-laws after a committee member openly griefed a privately-held arts region in 2015 (other than hiding those by-laws when challenged under them following said incident).

However, there can be no doubting then when all is said and done, the LEA did a tremendous amount of good for the artists who participated in its programmes, offering many the means to express themselves and reach audiences in a manner that might never otherwise been able to achieve.

Linden Endowment for the Arts: Astral Dream Project – Leonardo 500, 2019. One of the last LEA core region exhibitions

For example, there have been collaborative projects too numerous to mention; there have been individual installations offered for use by a wider community (take Chic Aeon’s MOSP installations for example); there have been works embracing political and social issues (such as the 2LEI installations); investigations into matter of health (which through their construction and presentation may well have offered catharsis to the artists behind them). There have been installation that have allowed the many faces of art of be examined, explored and enjoyed music, song, dance, storytelling, the visual interpretation of classic works. And there have been those that have simply offered the opportunity for us to express joy and laughter – and so much more.

As such, and while the LEA many have had its warts and at times had to face undue criticism, it has through its nine years of existence been a force for good for those arts who have been able to make use of its facilities and it has certainly helped enriched art within Second Life and allow many to appreciate work and installations they might otherwise never get to see. So, it’s not unfair to say its passing will be missed.

Related Links

Lab announces Tilia town hall event

Logos © and ™ Linden Lab and Tilia Inc.

On Monday, July 1st, Linden Lab issued a blog post announcing important changes to how Second Life US dollar accounts are to be handled with regards to the Lab’s subsidiary, Tilia Inc (which the blog post officially introduces for the first time) and credit processing (cashing out) from Second Life.

The announcement caused a certain amount of confusion among users. As a result, a forum thread raising questions was started, and since the initial announcement, the Lab has been trying to address these, including starting a Tilia Q&A thread of their own, which has been subject to a number of updates.

Due to the continuing questions, and in support of the forum efforts to address them, on Tuesday, July 9th, the Lab announced a special town hall meeting will be held specifically to address concerns, questions and confusion relating to Tilia, its role in managing accounts associated with Second Life and cashing out US dollar amounts from the platform.

The meeting will take place on Friday, July 12th  at 13:00 SLT. It will be attended by:

  • Grumpity Linden, Second Life Senior Director of Product.
  • Patch Linden, Senior Director of Product Operations.

The meeting will take place at the Town Hall meeting islands, and I hope to be able to record the meeting and produce a summary with audio after-the-fact.

The Town Hall meeting venue will host a special meeting on the upcoming Second Life dollar account changes, credit processing and Tilia – Friday, July 12th, 2019 at 13:00 SLT

In the meantime, the Lab will continue to try to respond to questions asked via the official Tilia Q&A forum thread – so do continue to keep an eye on this to see if any specific concerns you may have are addressed between now and the meeting.

Related Links