Tag Archives: LL News

Lab speaks out on US Administration’s Immigration Policy

LL logoOn Thursday, February 2nd, Linden Lab became the latest tech company to speak out against the recent immigration Executive Order signed by US President, Donald Trump.

Politics is a contentious issue, and one I’ve preferred to keep out of this blog. However, there is no doubt that the move by the new US Administration has caused great concern in both the United States and around the world. More to the point, Second Life is also a global entity which has  – through the Community Standards – always sought to make a stand against intolerance on the basis of race, ethnicity, gender, religion, or sexual orientation. As such, the Lab’s statement is wholly in keeping with this standing.

The statement reads in full:

We at Linden Lab are extremely disappointed in and adamantly opposed to Trump’s recent executive order on immigration. We reject racism, intolerance, and xenophobia.

We are proud to include immigrants among our leadership, colleagues, and customers, as well as our families, friends, and communities. We value diversity, compassion, and understanding, and we are proud that our products enable people to come together and form meaningful connections regardless of differences in their offline lives.

Trump’s order is counter to what we value and antithetical to American ideals. We join the many voices calling on the US government to remove this restriction as quickly as possible and to refrain from imposing additional barriers that threaten opportunities for immigrants, under-represented minorities, and women.


Phishing: Lab issues reminder on account security

secondlifeThere has recently been another round of phishing attempts to get second Life Users to try to provide their account credentials.

As a result of these attempts, on Friday March 11th 2016, Linden lab issued a reminder to users on the subject of account security in the form of a blog post.

In keeping with the request from the Lab to share the information,  I’m reproducing the blog post in full below:

As with any online service, Second Life Residents may from time to time be targeted with phishing attempts, which try to trick users into providing personal information and account credentials.

These attempts may include messages – including in-world IMs and emails trying to appear as if they were sent from Linden Lab – that prompt you to click on a link and/or provide personal information.

To help keep yourself safe from these tricks, remember: 

  • If you receive a suspicious email, forward it to phishing@secondlife.com and delete it.
  • If you receive a suspicious IM, file an abuse report against the sender even if the sender looks like your friend. After stealing an account, a fraudster often tries to trick the victim’s friends.
  • If you feel your account has been compromised, contact Second Life Billing through the Support Portal right away. (Better yet, call us at the number provided on the Support Portal)
  • Keep your anti virus software up-to-date and scan for viruses regularly.
  • You can change your account password; do so frequently to keep your account secure. If you suspect you’ve already clicked a phishing link, change your password immediately.
  • If you have multiple accounts, use a different password for each account.
  • Never reuse your Second Life password for your email account or any other website.
  • Your password should be easy for you to remember, but hard for others to guess.
  • If you think you entered your credit card information into a fake email or website, contact your bank immediately!

For more info, check out this page on the wiki.

Help your fellow Second Life Residents keep their accounts secure by sharing this post with them. Bookmark it, and the next time you see phishing attempts in group chat, share this post to help educate others. You can help put phishers out of business.



Lab: Faster Credit Processing & Upcoming Changes to Fees

secondlifeOn Monday, March 6th, Linden Lab has published a blog post on faster credit processing and pay-out, together with changes to fee structure for processing credit and paying real money to users’ PayPal and Skrill accounts, and on the fees charged for purchasing L$ on the LindeX. both of these fee changes coming into effect as from Tuesday, April 5th, 2016.

This is an important notification, and one which should be read in full. However, the core changes the Lab are making are quoted below:

Faster Credit Processing

We’re happy to announce that we will significantly improve how quickly we’re able to process a majority of credit requests.

Based on current data, we estimate that the upgrades we’ve made will allow approximately 75% of process credit requests to be completed within 2 business days.

For a minority of requests, the process may still take 5 business days. Because we’re dealing with sending real money to users around the world, we may require additional information and perform other processes that could impact the time needed. A good rule of thumb is that the better we know you as a customer, the more likely it is we’ll be able to quickly process your credit requests.

Changes to the Fee Structure

In addition to taking time, processing credit and paying real money to users’ PayPal and Skrill accounts incurs costs to Linden Lab. Each transaction actually costs us more than the $1 (USD) fee we have been charging. To address that and in light of the significant investments we’ve made to improve the related systems and processes, we will be making some adjustments to the fee structure, beginning next month.

As of April 5, 2016, instead of charging a flat fee of $1 (USD) per transaction, we will charge a fee of 1.5% of the transaction value, with a minimum fee of $3 (USD) and a maximum of $15 (USD). Additionally, the fee for purchasing L$ on the LindeX will increase 10¢, from $0.30 (USD) to $0.40 (USD) per transaction.

Compliance and improved processing has been one of the core focus areas for Linden Lab over the course of that past 12+ months. Work which has involved, among other things, the formation of a subsidiary company, and which is intended to support both Second Life and Project Sansar.  As such, the post from the Lab would seem to indicate the major part of this effort is now complete, and that, as promised through various discussions such as Lab Chat, users will be able to enjoy faster payouts, albeit it with increased fees.

Short profile: Bjorn Laurin, VP of Product at Linden Lab

Speaking at the Meet the Lindens series at SL12B on Thursday, June 25th, Danger Linden (Don Laabs), Senior Director of Product, Virtual Worlds indicated that, having been running both Second Life and the Lab’s next generation virtual worlds platform (code-named Project Sansar) had relinquished management of the latter to his boss – Bjorn Linden (Bjorn Laurin), the Lab’s (relatively speaking) new Vice President of Product.

Mr. Laurin’s appointment slipped in somewhat under the radar around the end of March, 2015, most likely at the end of March / beginning of April.  His official bio at the Lab reads:

Bjorn Laurin, the Lab's VP of Product, directly managing Project Sansar

Bjorn Laurin, the Lab’s VP of Product, directly managing Project Sansar

Bjorn Laurin serves as the VP of Product for Linden Lab, and to that role he brings more than a decade of Web, mobile, and social networking industry experience. Prior to joining Linden Lab, Bjorn held several high-level management positions at MySpace and Yahoo!. His previous roles include VP and General Manager of Mobile at Myspace, VP of Product for Tagged, and VP of Product for Peel.

Before that, he was Director of Mobile for Yahoo!, where he launched the company’s first mobile advertising solution in the Americas, Asia Pacific, and Europe. Bjorn studied Economics and Social Geography at the Universities of Uppsala and Stockholm, Sweden.

Mr. Laurin’s time at Yahoo! spans almost a decade, during which he worked in Sweden, the UK and the USA. He was at Myspace for some 3 years, with a year-long stint at Fox Interactive Media between the two.

That Mr. Laurin has such an in-depth and extensive background in mobile technology and services may have some Second Life users questioning his appointment on the grounds that “he has no experience” with virtual worlds. While the latter may be true, the Lab does have plenty of experience with virtual worlds, and Mr. Laurin has a lot of experience in product development and delivery, and in management – all of which would appear to be ideal qualifications for the role at the Lab.

Furthermore, it’s worth remembering that the Lab’s next generation platform is designed to be accessible through multiple means and services – of which, mobile will be a central part (it is, after all, something Second Life users have been wanting), ergo, having someone with the knowledge and experience on managing mobile related projects in a senior position at the Lab makes a lot of sense.

So, a belated welcome to Mr. Laurin from those of us in Second Life, and a quick note to say I’ll have more on Project Sansar in an upcoming article.