Update, March 10th: In response to feedback following the release of this video, Jessica released a more in-depth video examining clean isntalls, settings back-ups, etc. The new video can be found here.
The Firestorm Tool Tip Tuesday video for March 3rd, 2015, covers what can be a thorny and intimidating issue: that of performing a clean install of the viewer.
In an ideal world, clean installs wouldn’t be needed. However, there are times when installing a newer version of a viewer over an existing version, that things which shouldn’t happen do happen, and things that should have happened don’t happen correctly. And while the frequency with which people are asked to perform clean installs have decreased in recent times for most viewers, they can still be the first step in avoiding later issues.
Where Firestorm is concerned, and given it has so many additionally exposed features with supporting UI elements and so on, the chances of something hiccuping during an install and causing problems later cannot be overlooked. Hence why, when releasing a particularly complex update to the viewer, or when dealing with support requests from users after a complex update being released, Firestorm support will often advise / ask if a clean install has been used with the new release.
To make things easier, the Firestorm team has provided additional capabilities within the viewer which allow you to not only save things like your chat logs, etc., to a dedicated folder to avoid them being lost as a result of a clean install (as is the case with all viewers), but they’ve provided a means to back-up and restore all of your viewer settings. However, even with these capabilities, performing a completely clean install can be a daunting task for many.
So in this video, Jessica takes you through her preferred method of running a clean install on a PC – starting from ensuring all or logs files and setting are safely saved / backed-up through to launching the viewer after a clean install and restoring all of your settings.