Contact Sets provide a way to organise your friends – and other people – into sets or categories, using your own criteria. Thus you can create sets of friends, colleagues, business contacts, and so on. They aren’t necessarily for everyone, but for those who are a member of different role-play groups or combat groups, etc., or who need to manage lists of customers or tenants, etc., and perhaps need a quick way of identifying people, they can be very useful.
By assigning a colour to a Contact Set you can, for example, make it easier to identify members of that group in your Friends list or on the mini-map, or through their name tag in-world – or even in group, IM and nearby chat. So identifying a customer or tenant in a crowd becomes very easy, helping to smooth any communications which take place, while spotting people on the mini-map is also made easier.
And if you have problems reading fancy text people sometimes use in their display names, Contact Sets lets you assign an alias to contacts who do, making it it easier for you to identify them without struggling to read their display name.
Contact lists can also be be shared across accounts. This means that if you use alts for a specific tasks (such as customer care) you can copy one or more Contact Sets from one account to another, making the management of your customers that much easier when using your various accounts.
However, the very power found in Contact Sets can make getting to grips with them a little bewildering – so if you’ve ever wondered what they are all about, but have fought shy of diving into them, Jessica’s introductory video should be just the ticket for you. In it she provides an uncomplicated overview of the major features in Contact Sets and demonstrates how to get started within using them.
Should you want to know more about Contact Sets after watching the video, then be sure to check the Firestorm class schedule for lessons on them, and further guidance can be found in the Firestorm wiki.