SL JIRA officially open – with limits

In keeping with an earlier promise, On Thursday, March 6th, Linden Lab re-opened the JIRA to public scrutiny.

Broadly speaking, this means that:

• All users will be able to see all BUG issues, all the time
• All users will be able to comment prior to a report being triaged; post tiraging, reports will open to comment only by the original reporter, LL staff and those from the community (TPV developers and others selected by Linden Lab for having demonstrated skills in this area)
• The “New Feature Request” is back.

There is a blog post announcing the change, and which indicates there is a limitation:

While we want to make issues visible for the reasons described in our last post, we’re not going to extend this to old issues, because at the time they were created, users knew that those reports would have limited visibility and they may have included sensitive and/or private information. We don’t want to take information that someone thought would be private and suddenly make that visible to everyone, so the new visibility settings will apply only to new issues.

Even with this limitation, this is a positive step forward in allowing users to again be more pro-active in providing assistance in identifying issues, duplicates, etc., and enabling a better degree of investigation to be carried out when a problem is encountered.

Note that in order to browse / view BUG issues, you must be logged-in to the JIRA system (STORM, VWR and SVC issues remain browsable without being logged-in). Also, bear in mind MAINT issues will remain unviewable, as was the case before the JIRA was closed.