Update July 11th: Those impacted by the errors are reporting that their web profiles and feeds all appear to be displaying the correct pictures / information.
Update 16:35 UTC, July 9th: Some users appear to still be experiencing issues; LL have confirmed that the problem is not related to any compromise to their systems (which was unlikely anyway), but rather to a database issue. Soft Linden has requested that if anyone contacted SL Support about this issue, could they e-mail him with the details
Update 12:15 UTC, July 9th: The Grid Status page reports the “unscheduled maintenance” completed at 02:29 UTC. Again, it is unclear as to whether this work was in any way connected to the web profiles / my.secondlife issues, but my own feed history now appears to be displaying the “correct” information. Others are similarly reporting their own feeds seem to now be OK.
Update 01:47 UTC, July 9th: At 11:46 UTC (16:45 SLT) LL commenced a period of “unscheduled maintenance” on SL. Shortly thereafter people again reported that the my.secondlife.com feed were inaccessible (which had been the case on an intermittent basis alongside of the problems reported below). Whether the maintenance work – which references in-world services – also includes web profiles and my.secondlife.com is unclear. At the time of writing the maintenance work is still ongoing and feeds remain inaccessible.
Update: People from the US are reporting they are experiencing the issue as well, confirming the problem is more widespread than initial Twitter reports suggested.
Second Life users are reporting issues with my.secondlife.com. The problems are currently taking a number of forms:
- The wrong pictures are showing up in people’s my.secondlife.com profiles
- People’s posts are appearing in the wrong feeds
- People are seeing posts from those they are not following appearing on their feeds.
It is not clear how deep the problem runs, but many of those initially affected appear to be users based in Europe and there are concerns about accounts being compromised as a result of the issues. Issues are apparent whether viewing web profiles either via a browser or within the viewer.
There are some security concerns being voiced as well. While it is more likely that the issues are the result of a database error within LL’s servers rather than a deliberate hack or the result of the servers having been compromised, if you are affected and of a nervous disposition, you may want to consider changing your password.
A JIRA has been raised on the issue – WEB-4844 – and you may want to check on your own feed and see if you are affected, particularly if you are in Europe. If you are, please ensure you WATCH the JIRA (votes do not count) and supply any information you can as to how the issue is affecting your web profile / feed in order to help bring it to LL’s attention.