Day: April 26, 2017

SL project updates 17/1: server, inventory issues

Posted on by Inara Pey

Dawn’s Promise by Marcus Inkpen and Sharni Azalee, Fantasy Faire 2017 – blog post

Server Deployments

As always, please refer to the server deployment thread for the latest information  / updates.

SL Viewer

The Project Alex Ivy (LXIV) project viewer updated to version 5.1.0.504536 on April 25th. According to comments passed at the TPV Developer meeting on Friday, April 21st, this update should now include Havok for Mac, although the release notes currently do not reflect this, possibly because they have not been updated from the previous release.

Outside of this update, the viewer pipeline is as follows:

  • Current Release version: 5.0.4.325124, dated April 3rd, promoted April 19th – formerly the Maintenance RC viewer overview
  • Release channel cohorts:
    • Project AssetHttp project viewer version 5.0.5.325600 dated April 20th – This viewer moves fetching of several types of assets to HTTP / CDN – overview
  • Project viewers:
    • 360-degree snapshot viewer version 4.1.3.321712 dated November 23rd, 2016
  • Obsolete platform viewer version 3.7.28.300847 dated May 8th, 2015 – provided for users on Windows XP and OS X versions below 10.7.

Inventory  / Inventory Loss Issues

Inventory loss is not a new issue within Second Life, and it is something the Lab has acknowledged in the past and sought to try to reduce. However, there are new reports of odd cases of inventory loss resulting from folders apparently somehow being moved to the Trash folder without apparent user intervention, from whence they are then purged (see this forum thread for examples).  Others have also reported seeing folders move themselves to Lost & Found.

While it is only speculative, it has been suggested that a bug somewhat akin to BUG-4617 might be in part responsible. It is also possible that is some cases, the loss is due to accidentally moving a folder to Trash and then purging as a result of a (fairly) recent introduction of the pop-up warning to purge Trash (intended to show up when Trash exceeds 5K items, unless the threshold is manually increased via debug), which may be causing people to purge their Trash without double-checking to ensure nothing is there that shouldn’t be there.

However, the above doesn’t explain the apparent movement of folders into Trash (or lost & Found) where the user is certain then did not mis-click or mis-drag. A further problem appears to be that when moved, folders don’t always appear in Trash – although this may be due to people incorrectly looking at Trash via the Recent Tab in the Inventory floater, or as a result of inventory filters being active.

Kyle Linden is apparently ware of the latest batch of reported issues, which means that  hopefully, they are being looked into. In the meantime, if you do suffer any kind of noticeable inventory loss on the scale being reported, immediately file a support case; it may not work, but the sooner a case is logger potentially the greater the chance of the matter being resolved.

General Steps to Help with Inventory Loss

The following steps are not suggested as a panacea for the kinds of losses noted above, but are offered as a potential help to those experiencing lost inventory (and are based on using the official viewer):

  • Try a cache clear first:
    • In the top menu bar of the viewer, go to Me > Preferences > Advanced -> Click the “Clear Cache” button -> OK
    • Restart the viewer – the cache will be cleaned when the viewer launches
    • Login to a low lag region (for example Pooley), open your inventory and wait for it to fetch
  • If you are still missing inventory, then work through all the relevant steps on the Inventory Loss wiki page
  • If still no luck then you need to contact Linden Lab support directly for help by submitting a support case form at https://support.secondlife.com/contact-support/