A cruise ship, a gathering and a mole with a wand in Second Life

A short notice announcement of a get-together aboard the SS Galaxy marks her official return to Second Life
A short notice announcement of a get-together aboard the SS Galaxy marks her official return to Second Life

The invitation was somewhat low-key, and the date subsequently changed from the scheduled September 1st, for Reasons Unknown (well, at least to me!), but the message did get through:

Join us in-world at the newly re-opened SS Galaxy and explore the decks of this historic Second Life cruise ship! We’re meeting up near the pool, and will be taking pics and enjoying a little casual relaxation time! See you there!

I would actually have been none the wiser of the event, had it not been for Vick Forcella whispering in my ear via IM  – he is ever the gentleman! But, as the message was received, and despite the need to be in several places at once (Happy anniversary, Firestorm! Sorry I missed it!), I hopped over the Galaxy to sea  what was going on (see what I did there?).

I’d been fortunate enough to cover the return of the SS Galaxy to Second Life waters ahead of any official opening after Frost Mole kindly pinged me about the ongoing work aboard the ship and invited me for a look around as she sits at her new location, just off the Honah Lee estate south of Blake Sea. However, I wasn’t going to pass up the opportunity to mark her “official” return to our waters.

Given this was the first time a crowd had been aboard the Galaxy since the commencement of her refit, Vick and I undertook took it upon ourselves, and purely in the interests of our fellow passengers' safety - to test the poolside bar
Given this was the first time a crowd had been aboard the Galaxy since the commencement of her refit, Vick and I  took it upon ourselves, and purely in the interests of our fellow passengers’ safety – to test the poolside bar as Frost and Xiola arrived

On arrival, I found Vick to already be there and – where else?  – at the poolside bar. Climbing the steps, I demanded that as he was the barman, he pour me a drink – only to discover I was actually standing behind the bar and so should rightfully be serving *coughs*. Following an embarrassed silence broken only by my attempted soft shoe shuffle (you try being quiet when in heels on a wooden deck) to a bar stools, Vick graciously handed me a drink without commenting on my faux pas. (see, I said he was a gentleman).

Abnor Mole takes in the sun while Frost Mole enjoys people enjoying the fruits of her labour
Abnor Mole takes in the sun while Frost Mole enjoys people enjoying the fruits of her labour

Fortunately, folk quickly began to arrive, including several Lindens – Patch, Keira, Dee, Guy, Xiola, Shaman, together with moles, and a celebratory mood quickly ensued – helped, no doubt by the hourly firework display going off as well. In short order, people were enjoying the pool (some fully clothed!), wandering the decks, admiring the view or … propping up the bar.

The conversation was soon full and flowing, Shaman took over bar duties, Keira found a sun lounger and Abnor Mole followed suit, Patch dodged cameras and Xiola and I talked chocolate. Then the buffalo arrived.

“What on earth are buffalo doing on board a cruise ship?” you might well ask. I know I did. Problem was, I was too distracted by the sudden onset of a fish shower and then being struck in the small of the back by a large, speeding train…

No, we weren’t hit by a griefing attack; merely a mole (in the form of Michael Linden) with a wand (and a fit of the giggles). Not just any wand, mark you, but a Starax wand. What’s more, it transpired that Shaman had been slipping him cocktails – a mix of (and I quote) “scotch, scotch, scotch… and, oh, scotch!”

Thus the pandemonium rolled on, amidst further gleeful (and high-pitched) giggles of a furry variety. At least until the word “water!” was uttered by said wand wielder …

“Water!” a certain wand-wielder proclaimed. Then rather wished he hadn’t, having forgotten to scamper out-of-the-way as the giant faucet, in full flow, materialised over him…

After that, things quieted down (well, a little!) as Michael was handed a towel, and the conversation resumed a little more placidly (no, I’m not going to mention the shark. Or the dolphin, OK?).

Joking aside, this was a very pleasant get-together, smaller in size than previous events of this nature, and that may well have contributed to the amount of fun being had. I’ve no idea if this low-key approach will be used at times for future get-togethers, but I do hope that this one is merely the first of many and varied events we’ll see staged at the SS Galaxy in the future.

My one suggestion would be – to echo a comment left on my last piece on the ship – that some of the helipads are returned to their former use (and made short-term rezzing areas?) as it would be fun to be able to fly to the ship for an event and then return home the same way afterwards 🙂 .

In the meantime, welcome back, SS Galaxy!

Community Gateways set for a return to Second Life

secondlifeDuring the SL12B “Meet the Lindens” presentations, mention was made a number of times about the new user on-boarding process, and steps the Lab are and would be taking to try to improve the overall experience for those signing-up to Second Life.

There were two aspects mentioned during the talks which piqued my interest. One of them was the Lab’s use of new web landing pages – something I’ll be discussing with Peter Gray, the Lab’s director of global Communications, in an upcoming article.  The other was the potential return of the Community Gateway Programme.

For those unfamiliar with the latter, at one time the Lab ran a programme which allowed communities to connect to the Second Life registration pathway, enabling them to steer incoming users directly to their own orientation / support environment, and thus provide them with assistance and hands-on support in getting started in SL. The programme was discontinued in August 2010, with the Lab citing several reasons for doing so, including issues around scalability and management oversight, together with question marks around the overall effectiveness of the programme.

However, there have been repeated calls from within the community for the Lab to bring the programme back, and this now appears to be what is happening, initially as a test to see how things go.

The community Gateway Programme, discontinued in August 2010, allowed communities to connect to the registration path and bring users directly to their own orientation / support areas - such as Help People Island (which itself discontinued in 2011)

The new programme is designed to allow communities and groups bring users into Second Life, present them with help and support in getting started, much like the original Gateway programme, and hopefully present them with interests and activities to keep them engaged with the platform. These gateways will include web pages to attract new users to them, which will include a registration API to allow those users to sign-up to SL and create and account without necessarily having to go through the central registration process at secondlife.com. Additionally, if they wish, those running the gateway can provide dedicated links for downloading a viewer (official or TPV).

I caught up with Patch Linden on the matter at the end of July, to find out some more. “We are bringing back Community Gateways as a test, based on the positive feedback and indicators of success they had in the past,” he confirmed with me. “We have 20 Gateways with whom we’re currently in discussions, but we’ve not decided on all of the programme details yet and plan to take an organic approach to re-establishing things.”

Did this mean those involved in the new programme would be able to bring new users directly into their experience, I asked, or would they have to go via the current sign-up page, and have new users connect to them via the existing Learning Island / Social Island portal system?

“We’d like to allow gateway creators to help bring in users,” Patch replied.The idea is that the new registrant would begin their time in SL in the experience that matches their interest, instead of Learning Island.” He paused and then added, “However, adding Gateways to the end of Learning Island and/or Social Island are still being considered.”

Communities and organisations within SL have attempted to offer guidance to new users, including the UWA, with their education-focus guidance for students and teachers arriving in SL - find out more about it here
Communities and organisations within SL have continued to offer guidance to new users. The UWA, for example, offer the SL Educate orientation, designed by Carmsie Melodie and focused specifically at students and teachers arriving in Second Life. You can read more about it here

A look at the Firestorm Gateway

One of the groups involved in the new Gateway Programme is the Firestorm team. Together with a number of other groups offering new user orientation facilities, they participated in a 6-week experiment run by the Lab to monitor how new sign-ups faired as a result of passing through their orientation process, and gather comparative retention data. Following this, Firestorm were one of the groups invited into the upcoming new Gateway Programme.

“The Gateway idea is mostly based on a single region,” Jessica Lyon, Firestorm’s Project Manager said as she and Ed Merryman gave me a tour of their new user experience shortly after I’d talked to Patch Linden. “But you know me :). I wasn’t satisfied with one region – if we were going to do this, we wanted to do it right!”

The result is that the Firestorm Gateway comprises six regions in total, including the original Firestorm Support region, which has been re-purposed to fit with the Gateway approach. “One of the new regions is going to be a Firestorm Orientation for new sign ups only,” Jessica continued as we explored, “it’ll be a similar to our current orientation island.”

Firestorm are participating in the new Gateway Programme, offering an experience focused around their self-help orientation island
Firestorm are participating in the new Gateway Programme, offering an experience focused around their orientation island

The rest of the regions offer an assortment of facilities and activities intended to help new users get better acquainted with Second Life, using the viewer, and participating in some of the activities they can find during their in-world travels. A staffed support area provides practical help and support, for example, while users can also enjoy activities such as jet skis, sailing, boating, and flying within the regions, or try their hand at a scuba diving adventure.

There’s also an amphitheatre (under construction at the time of my visit) which will be used for events focused on new users, viewer Q&A sessions, and so on, while social areas around the island will offer new users the opportunity to relax and meet with established SL users as well.

Firestorm also aim to help people discover popular activities such as flying, boating, and boating in Second Life
Firestorm also aim to help people discover popular activities such as flying, boating, and scuba diving in Second Life

To help draw users to the experience, Firestorm will also be remodelling their website, allowing it to be linked to the Lab’s user registration process. Thus, people visiting the website will be able to sign-up to Second Life, select their avatar, download the Firestorm viewer and log-in directly to the Firestorm new user experience, reflecting Patch’s view that new users should be able to directly reach the experience which interests them. Other participants in the Gateway Programme will be able to offer similar sign-up / log-in capabilities for people to reach their experiences as well.

As noted earlier in this article, the new Gateway Programme isn’t quite ready for launch at present – but it will be soon. When it does so, the Lab will be publishing more information on it, including participation guidelines, and I’ll be offering a follow-up to this article at that time.

Similarly, the Firestorm regions are ready for opening just yet; when they do, I’ll be bringing you a in-depth review of the facilities and Firestorm’s approach to the new user experience.

My thanks to Pete Linden, Patch Linden, Jessica Lyon and Ed Merryman for their time and assistance in writing this article.

Second Life project updates 36/1: server, viewer

Le Avaline Village; Inara Pey, August 2015, on FlickrLe Avaline Village August 2015 (Flickr) – blog post

Server Deployments Week 36

As always, please refer to the server deployment thread for the latest information / updates.

  • On Tuesday, September, 1st, the Main (SLS) channel received the server maintenance package deployed to all three RC channels in week #35, comprising:
    • A fix for BUG-9504 “Clicking on any object that affects the navmesh while in Mouselook dirties the navmesh”
    • Internal simulator fixes
  •  On Wednesday, September 3rd, the BlueSteel RC received an updated version of the server maintenance package first deployed (and subsequently rolled back) in week #34, which comprises internal fixes aimed at improving inventory performance.

Due to the issues experienced when this latter package was deployed to all three RC channels (such as the “zombie eyes” situation), the package is only being deployed to the one RC; Magnum and LeTigre will remain unchanged from week #34, keeping them on the same release as the Main channel.

SL Viewer

On Tuesday, September 1st, the Mesh Importer RC viewer updated to version 3.8.4.304605, making its promotion to the de facto release viewer in week #36 unlikely, but not impossible.

Region Restarts and Caps Failures

A problem often encountered following region restarts is that some regions come back with a caps failure (so a lot of things that should work, don’t). While less frequent an occurrence than has previously been the case, the problem does still occur. The problem is thought to be at the server level, as regions hitting the problem tend to all be located on the same server.

Commenting on the matter at the simulator User Group meeting on Tuesday, September 1st, Simon Linden said:

I have a good theory about caps failure on the rolls but the last time I tried to fix it, the update went badly and we rolled back :). My theory is good, the side effect was bad.   When we restart regions, we do them all at once.   My fix was to pace that slightly, and not overwhelm the caps system.   However, the delays confused the system starting the grid, and it started the same regions multiple times, which didn’t go well. And of course it didn’t do that on the beta grid.

Since his initial attempt at correcting things, Simon has been engaged on other work (such as getting group chat fixed), but he is hoping to get back to working on this problem at some point in the future.

Longing and Grief in Second Life

Faces of Longing and Grief - Dathúil gallery
Faces of Longing and Grief – Dathúil Gallery

Opening on Wednesday, September 2nd, 2015 at Dathúil Gallery, owned by Max Butoh and curated by Lυcy (LucyDiam0nd), is a new exhibition by Maloe Vansant, entitled Faces of Longing and Grief.

As the title suggests, this is a series of studies of the human face – mostly female (Maloe herself, I believe), although Maloe’s partner, Burk Bode, is also featured – in which the focus is very much on the emotions either displayed within the subject’s expression, or conveyed by the pose itself.

Faces of Longing and Grief - Dathúil gallery
Faces of Longing and Grief – Dathúil Gallery

Maloe uses quotes to describe the exhibit, of which a short extract from Barnacle Love, by Canadian novelist Anthony De Sa is perhaps the most informative:

The Portuguese call it saudade: a longing for something so indefinite as to be indefinable. Love affairs, miseries of life, the way things were, people already dead, those who left and the ocean that tossed them on the shores of a different land — all things born of the soul that can only be felt.

And indeed, there is a longing and a sense of sadness, a hint of grieving, an echo of death to be seen as one wanders through Dathúil’s hall and examines each of this large format images in turn. But to think of this as a “dark” or “depressing” exhibition would be a mistake.

Faces of Longing and Grief - Dathúil gallery
Faces of Longing and Grief – Dathúil Gallery

There is a raw, emotive power to each of these images – either within it, or in the response the observer has to it, or both. It is very hard, for example, not to imagine learning into one and kissing the worries of the subject away and giving a loving reassurance, or taking the hand of another in comfort  and offering to share the burden of sadness.

The use of colour and of black and white in the images is equally striking in how they bring the emotions of an individual piece to the fore and regulate the observer’s response. A series of four full-colour images on one wall (seen above), for example, tend to evoke a very strong – dare I say “louder” – emotional response when compared to the black-and-white studies, where the emotional content is perhaps more constrained within the image itself, and our own response is similarly toned down by the more monochromatic presentation.

Some of the images balance the use of the colour against a more monochrome look –  as with A touch of Melancholy and Just Want to Blend In (seen below), for example. The result is something of a different texture and feel to the emotion / feeling s captured within the image and in one’s own response. I admit to becoming quite captivated by these two pieces in particular.

Faces of Longing and Grief - Dathúil gallery
Faces of Longing and Grief – Dathúil Gallery

All of which is a long way of saying that these are studies where it is next to impossible to not yourself feel emotionally involved. The story behind each image may not be clear, but the desire to offer comfort, support, love, companionship is unavoidable.

This is yet another outstanding exhibition of an artist’s work which further enhances Dathúil’s reputation as one of the leading galleries in Second Life. Lucy is to be commended for arranging Maloe’s exhibit, and Maloe herself congratulated in bringing together images to present such a powerful and emotive subject.

Faces of Longing and Grief - Dathúil gallery
Faces of Longing and Grief – Dathúil Gallery

Faces of Longing and Grief formally opens at 13:00 SLT on Wednesday, September 2nd, and will remain open through until September 30th, 2015. You can also find more of Maloe’s work on her Flickr stream.

SLurl Details

Bright Canopy: positive response forces change of direction

BC logoUpdate, September 4th: Please note there will be a Bright Canopy community meeting in-world in Second Life at 11:00 SLT on Saturday, September 5th, at the Bright Canopy island. All those wishing to catch-up on the latest situation for the service are invited to attend.

Saturday, August 29th saw Bright Canopy, the new cloud streaming service delivering Second life (and the viewer) directly to your web browser, officially launch.

Already extensively previewed by SL bloggers – you can catch my overview of the service here –  the launch was given a further boost when the Lab also blogged about it. announcement of the formal launch led to a huge amount of interest being shown in the service.

While there were the inevitable hiccups which tend to accompany such launches, it was the overall demand which perhaps caused the fledgling company the most problems. So much so, that Bright Canopy have been forced to revise their subscription model, and suspend the service while they do so.

The news of the change to the subscription model came via an e-mail to existing subscribers which was also posted to the Bright Canopy blog. Currently the plan is that:

  • From Sunday, September 6th, those signing-up to the service will be charged $17.00 a month for up to 20 hours of use. Additional time will be charged at $0.013 per minute
  • From now until 12:00 am on Sunday, September 6th, those who signed up for the service will be charged $7.00 for 20 hours, then at the $0.013 per minute
  • All existing subscriptions have been cancelled, and all existing users will need to subscribe to the new plan once the door is open to subscriptions once more.

Bright Canopy are the first to admit this is hardly an ideal situation, and the hope is that it will be an interim measure, until more favourable terms can be introduced in the future, once a few more things have been put in place.

Discussing the situation with me, Bill Glover, Bright Canopy’s founder said, “It’s been a whiplash weekend. We had more than 1000 sign-ups in just a few hours and that actually worked really well.”

However, there were some niggling issues as the launch progressed into the weekend. Transitioning those users who had been on the beta / pre-launch service raised a few problems, as did the migration for those users best served by it to Bright Canopy’s US East coast POP, which also came on-stream as a part of the launch. It was while working on these issues the alarms started ringing around unconstrained cost risks due to the volume of use, forcing  Bright Canopy to take action.

Bill Glover: remarkable response to Bright Canopy forced a re-think in approach
Bill Glover: remarkable response to Bright Canopy forced a re-think in approach

“The alarms required us to throttle down use,” Bill told me. “When the experience suffered long wait times, I pulled the plug [on accepting subscribers]. We’re not going to charge people unless we can be sure this is going to be there for them and they will get value for the money.”

The throttling also meant that over the launch weekend, users were limited to one hour’s in-world time before they were disconnected and had to re-log. To compensate people for this, Bright Canopy have indicated they’ll not be charging anyone for their time over the weekend of 29th / 30th of August.

To understand why the pricing structure change was required despite the good response, it is necessary to understand how Bright Canopy is provisioned. Currently, when logging-in to the service, users are hosted on individual servers, supplied by Amazon’s Spot Instance bidding system. The problems here are twofold.

On the one hand, using an entire server to host just one user isn’t terribly efficient; Frame, as Bright Canopy’s infrastructure partner, are already working to offer more efficient means of hosting without impacting individual user’s experiences with Bright Canopy. On the other, and as I’ve previously reported, Amazon’s Spot Instance mechanism, so long the most cost-effective means of obtaining server space, has become subject of bidding wars which have caused sudden and unpredictable spikes in service pricing.

Spot Instance pricing with Amazon is making it difficult for Bright Canopy to firmly pin-down their monthly subscription price – click for full size
Volatility with Amazon’s Spot Instance pricing has caused huge fluctuations in pricing, making it had to predict how realistic fees charged by small start-ups like Bright Canopy are in meeting costs – click for full size

While Bright Canopy were aware of this, and developed contingencies they hoped would be sufficient to handle pricing fluctuations, etc., until such time as better hosting options were ready to roll, the sheer volume of demand for the service meant that these contingencies were burnt through in the course of the first weekend, thus prompting the current situation.

As noted earlier in this article, Bright Canopy hope the new plan will be an interim measure.  The problem here of course is that 20 hours + $0.013 a minute isn’t going to be that attractive an offering to users – something Bright Canopy is all too aware of. With many users spending tens of hours a week in-world, the additional costs could easily mount up, and so people are understandably going to be more focused on the potential for additional costs than on the potential for improved pricing down the road.

As a result of the overall situation, Bright Canopy have opted to keep the service suspended while discussions on the situation continue.

The announcement that Bright Canopy will remain down as they continue to try to work through the price / cost issues, as Tweeted and delivered via in-world message
The announcement that Bright Canopy will remain down as they continue to try to work through the price / cost issues, as Tweeted and delivered via in-world message

“We are verifying and double verifying so that when we come up, we stay up,” Bill said to me as the announcement was sent out.

I’ll have more updates on this as further information becomes available / announcements are made.

A farewell to Forgotten City in Second Life

Forgotten City; Inara Pey, August 2015, on FlickrForgotten City August 2015 (Flickr)

Ciaran Laval was perhaps the first blogger to bring word that Forgotten City, the marvellous mechanoid town, largely the brainchild of Jenne Dibou and Mandy Marseille, would be closing in September 2015.

His article, which also contains a link to Mandy’s SL Universe forum post announcing the news and which includes some of the fascinating history behind the region’s development, was followed by numerous other posts about the region and its closure. As such, I decided to hold off a while and pay a further visit in farewell once I had a little time available to put together a video on the region as (hopefully) a reminder to all of this utterly enchanting build, which I last wrote about in June 2013 (a further visit in 2014 sadly didn’t make it into these pages).

Forgotten City; Inara Pey, August 2015, on FlickrForgotten City August 2015 (Flickr)

If you’ve not visited before, then I strongly, strongly urge you to do so before the gates of Forgotten City close, possibly forever. There is so much to see and charm and delight. Not only is the multi-tiered, steampunkish city beautifully scaled and executed (so much so that it was selected by the Lab as a location for some of the early in-world testing using the Oculus Rift), there really is so much to delight and discover.

Forgotten City; Inara Pey, August 2015, on FlickrForgotten City August 2015 (Flickr)

You can, for example watch its mechanical populace go about their daily tasks, possibly in the hope that the human inhabitants responsible for the city – and them – might one day return. Or, if you prefer, you can board a steamship and journey elsewhere, or, witness the arrival of the cat-a-maran (emphasis on the “cat” – complete with mechanoid kittens!), or you can teleport high into the sky and to the City’s Winter Parkland or visit Jenne’s store, the islands it occupies held aloft over the city by three airships. You’ll also find games to be played and – for the careful explorers – hidden secrets to be found.

Forgotten City; Inara Pey, August 2015, on FlickrForgotten City August 2015 (Flickr)

It’s not entirely clear when the gates will close – although it appears this will be later in September, rather than early on. Even so, if you do want to make a visit or a return visit, I’d recommend not leaving it too long, just in case.

SLurl Details