SL Go: OnLive announce teleport issue fixed for users of SLV

SL go logoImportant note: The SL Go service is to be shut down on April 30th, 2015. For more information, please read this report.

OnLive, the company providing the SL Go service, announced on Tuesday, February 3rd, that they had implemented a fix for the issue that prevented users of their SLV version of the viewer (the version based on the Lab’s code) teleporting anywhere when using SL Go.

As I reported on January 30th, because of the frustration the problem was causing, OnLive extended a free month’s use of the SL Go service for all users with an active subscription.

The news the the fix had been made broke on the SL Go support group when Dennis Harper, OnLive’s SL Go Product Manager announced, “I’d like to announce:  THE SLV TELEPORT ISSUE IS FIXED AND LIVE ON  PRODUCTION!”

The problem initially started around week 3, with a handful of users initially reporting problems in teleporting, but only when using SLV  – the version of Firestorm running on SL Go was unaffected. However, this gradually spread until anyone using SLV could not teleport.

By Friday, January 30th, the Lab had traced the issue down to something going wrong within the handshaking between the two simulators involved in a teleport attempt, although at that stage, what was initially triggering the problem had yet to be determined.

Further investigation revealed that a recent server-side update involving a cleaning-up of the code related to how avatars are handled during region crossings (see my week 3/1 SL project update) has triggered the issue. Essentially, the update removed the ability to have a single quote (“‘”) in the viewer’s channel name. Unfortunately, the channel used with SLV had been called “‘Onlive”, and the presence of the quote lead to teleports failing.

Once the problem had been identified, OnLive were able to make a small change to the SLV viewer via a command line change, and after some extended testing, were able to deploy that change to the production SL Go service.

As a result, any users employing the SLV viewer on SL Go (whether via computer, iPad or Android tablet)  should find teleports are once again working as soon as the log-in to the service; there is no requirement to re-download the SL Go client or anything.

I’ll have more news from OnLive ans SL Go coming later in the week.

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