The tracts of our tiers

The continuing decline in the number of private regions in Second Life, as documented by Tyche Shepherd, is giving rise to no small amount of concern, some of which is taking the form of calls for Linden Lab to reduce tier.

Region losses: uncomfortable reading

Certainly, Tyche’s figures – a loss of 1138 regions in the first 22 weeks of 2012  – are sobering; but is cutting tier really the solution at this point in time? Is it actually possible? If not, what are the alternative?

On the surface, reducing tier might seem to be a logical option. We’re all aware that tier in SL is high – but just how practical would it be for Linden Lab to lower it? If truth be told, the answer is actually, “Not very” – and for a number of reasons which may not be entirely palatable to some, but which are nevertheless unavoidable. First and foremost is the fact that, like it or not, tier accounts for 80% of Linden Lab’s revenue, so any reduction is going to hit them very hard – and will do so for some time to come.

As it stands, the current decline in private sims amounts to around an average monthly drop in tier revenue of 0.8% per month to date through 2012 – a figure which includes the fact that tier revenue did in fact increase in March by some 1.1%. While this may sound a lot, the fact remains that overall, it is a gradual downward swing. A cut in tier is not; it is an immediate and lasting loss of revenue. Drop tier by 20% and that’s 20% of your revenue gone in a blink – and with absolutely no guarantee you can compensate for it.

Of course, it will be argued that any drop in tier will lead to an uptake in land sales which will compensate for the initial loss. However, the reality is that this is very far from guaranteed. Just because tier is lowered does not automatically equate to a sudden growth in land sales. Let’s face it, private estates are already struggling to fill their available land (and the fact that they are is also likely to be a factor fuelling the number of regions being returned to Linden Lab) – so why would they rush out to obtain even more sims on the strength of a tier reduction when the population currently isn’t there to warrant them doing so?

The one possible exception to this might be with Homestead sims. These might well enjoy an initial boom period as people opt to take advantage of the lower tier and migrate to them. However, this would be somewhat tempered by an increase in the number of surplus full regions being returned to LL that would also result from such a migration. Thus, while land may appear to grow as a result of the increased number of Homesteads, any corresponding growth in revenue for LL is liable to be much smaller, and unlikely to compensate for the tier cut itself.

The same goes for commercial enterprises: any cut in tier is an immediate increase in revenue for them – but it doesn’t mean they will rush out and set up even more stores across the grid. Why should they when the teleport can instantly bring people to their existing store? Additional stores don’t automatically translate into increased revenue – but they do incur increased costs, thus undercutting and gain made through a tier reduction. And while some might opt to take the plunge and expand – or even open new product lines in new stores – it is unlikely, overall, that a tier reduction is unlikely to bring about the renaissance of the mall in SL, for example, much less a quantifiable boost to the economy as a whole.

The cold hard truth is that however much a reduction in tier might individually benefit those of us who hold land within SL, it’s actually not going to do that much to stimulate the economy – and it will stand to benefit Linden Lab even less.

Nor is being “radical” the answer. While it is true that the one way of stimulating growth in SL is to grow the user base through increased user retention, etc., this has to be tempered with the fact that the infrastructure itself can only support so much. So while Second Life does need more users and a sustainable upswing in user retention, calls for LL to try to pull-in “millions” of users are misguided and will remain so until such time as the platform can handle large volumes of avatars in close proximity to one another on an ongoing basis. Bold and radical are only useful if they are actions taken with clear intent and realizable goals.

Which is not to say something shouldn’t be done to safeguard the future. The question is what that something should be.

And it is a question Linden Research has already taken steps to address – although not in the way many have guessed. Because the answer isn’t in the company trying to reduce tier – not yet, at least – or in doing anything else with Second Life itself. Rather, they are seeking to address it through their drive to diversify.

As has been reported far and wide across SL and other blogs, Linden Research is in the process of developing a portfolio of non-SL products, at least one of which, called Dio, is nearing readiness for closed beta testing. These products that are important for two key reasons:

  • They will open up new revenue streams to the company, thus reducing the strain on SL as the company’s single source of revenue, potentially allowing the company to be far more flexible in how it handles the platform fiscally;
  • They make Linden Research a far more attractive proposition for investors.
Dio: Linden Research closed beta almost ready?

Of course, it will take time for the revenue streams from the new non-SL products to mature. But as it stands, Linden Research perhaps has that time at their disposal, despite the current sim losses. In March, during a discussion on her blog, Tateru Nino estimated that the break point for LL in terms of private regions losses would be around 6,000 fewer sims than were on the grid at that time. Assuming the rate of decline in regions continues at its present rate, then LL will reach that break point about 24-30 month from now – which is potentially more than enough time for the revenues from these new products to make their presence felt.

Not that the company actually needs to wait that long. As mentioned above, the new products have the potential to benefit the company more immediately through inward investment through them. This is unlikely something that has been lost on either the management team or the board, especially given the mounting interest in, and speculation around, a new era of narrative games.

This may be of scant comfort to those of us feeling the pinch in Second Life right now – but the fact is that when it comes to tier and LL’s revenue, there is no easy answer, and any solution that is offered up is unlikely yield the anticipated benefits. Nor can the SL revenue model be easily or radically shifted. As such, the move to diversify into new product lines is perhaps the one means by which Linden Research can remodel its revenue streams without harming itself, and bring about the means by which it can take a more flexible approach to the management and operation of Second Life. If this is the case, then the company has perhaps shown itself to be far shrewder than people are prepared to credit.

Don’t much care for the prognosis? Would you like a second opinion? Would you like to read more on the subject of tier economics in SL? Well, I invite you to have a read of Tateru’s Nino’s thoughts on the matter..

Log-in splash images updated, WhatIs re-vamped and a call to video makers

As the new month arrives, Linden Lab appears to be kicking-off a number of outward initiatives.

Splash Screen Images Updated

First comes the latest set of secondlife.com splash screen images, which match the current masquerade banner theme on the SL Marketplace. This time there are three images in the set, which have been supplied by Strawberry Singh and Winter Jefferson, Whimsy Winx, and Sissy Scarborough and Mel Vanbeek respectively.

New secondlife.com splash screen image

Remember that in order to see the new images, you’ll need to log out of secondlife.com.

WhatIs Page Re-vamped

In keeping with the use of user-generated content, the What Is Second Life webpage has been given a revamp. For those unfamiliar with the WhatIs page, it has been the page that tries to explain Second Life (no easy task in and of itself), and is accessible from the link on the secondlife.com splash screen, or at http://secondlife.com/whatis/.

Previously, this page played host to the Linden Lab created video promoting Second Life:

In the new layout, WhatIs replaces the LL video with a selection of user-created videos intended to help showcase Second Life to the novice / potential user, complete with an additional JOIN NOW button that takes people to the sign-up page.

Also included is the What’s Hot section of the Destination Guide, while in the What Is section, there is a link that displays the most recent posts to the my.sl social feed (or if you are an existing user and already logged-in to secondlife.com, to your own my.sl feed page).

Part of the new WhatIs page

E-mail Campaign

LL look to be trying to improve their outward communications, with the launch of an e-mail campaign designed to encourage people to follow the Second.Life account on my.secondlife.com (my.sl for short). This account promises to be a provider of up-to-the minute news, etc., with the strapline: Be the first to know. Breaking SL News and More. Get the latest community updates, beta invites and more, without leaving Second Life!

This is interesting as it more-or-less amounts to the first “official” statement from Linden Lab on the subject of how to keep abreast of news from the company since Amanda Linden infamously announced the launch of the Lithium “Community Communications Platform” (which runs the current blogs and forums) – and then told users that to keep up with LL’s news on SL, they should go visit Facebook…

E-mail announcement

Continue reading “Log-in splash images updated, WhatIs re-vamped and a call to video makers” →

End of the road for the SL Solution Provider Programme

Tateru brings word that Linden Lab have e-mailed those involved with the Second Life Solution Provider Programme to inform them it will be shut down at the end of May 2012.

With the closure, the current Solution Provider directory will be moved to a new wiki page, where information will be presented in a “shortened version” of the directory and which Solution Providers will be able to maintain themselves.

The e-mail from Linden Lab itself reads:

Dear Solution Providers,

Thank you for your participation in the Solution Provider program. As of May 31, 2012 Linden Lab will be officially ending the Solution Provider program.

As part of the program’s closure, we will do the following: 

  • Replace the current Solution Provider Directory with a shortened version on the Second Life wiki (more information on the modified Directory below).
  • Close the SLDev group and in-world region.
  • Remove all Solution Provider program related wiki pages on secondlife.wiki.com [sic*].

As of May 31, a modified version of the Directory will be located on the Second Life wiki. The direct link will be sent out closer to the 31st. It will include the name of your company (with a link to your company’s website), services provided, country/countries where you work, languages, and company description. All the above information is taken directly from your current listing. Once live, you will be able to modify your listing by logging onto the Second Life wiki.

It has been a pleasure working with and getting to know so many of you over the past 4 years. I wish you all the best in your endeavours within and outside of Second Life.

Regards, 
Madhavi Linden

The news is unsurprising in some respects: the directory as it stands appears to be largely stagnant, and the last remnant of the secondlifegid.net Technology Programmes pages (which otherwise resolve back to people’s SL dashboards), and many of the case studies listed within the pages no longer exist in-world. This reflects the fact that the directory does not lend itself to easy update in its present form, and has grown increasingly stale since the lab shifted its focus away from real world business use of Second Life in 2010 to concentrate on the product as a consumer platform.

Similarly, the SLDev group has been largely ignored over the last three years, with much of what used to occur within it having been shifted to mailing lists such as the open-source developer’s mailing list. These mailing lists will not be impacted by the close of the SLDev group.

*As we know, the SL wiki URL is in fact wiki.secondlife.com.

With thanks to Tateru Nino

LL add new SL Marketplace categories

Yesterday, May 18th, Linden Lab added a number of new categories to the Marketplace, together with a new banner promotion. An announcement was made in the Merchants section of the Commerce forum:

As of this morning, we have added several new categories to the Marketplace. Many have been requested by Merchants, and some have been added to split up very large existing categories. We’ve also created a category to support the next banner promotion.

Next Banner Promotion

The next banner promotion is for the theme “Masquerade”, which could be the following:

  • Costumes/masks for avatars
  • Avatars that may be considered “dress up” avatars
  • Decorations to support a Masquerade themed event
  • Other items related to a Masquerade themed event

If you would like to add listings to this promotion, please move them to the Celebrations/Masquerade category. We plan to launch the banner the week of May 21.

New Categories on the Marketplace

Here is a complete list of all the new categories:

  • Under Animals
    • Breedable Pets/Breedable Cats
    • Breedable Pets/Breedable Dogs
    • Breedable Pets/Breedable Horses
    • Livestock
    • Reptiles
    • Rodents
  • Under Avatar Accessories
    • Neckties
  • Under Building Components
    • Mesh Creator Tools
    • Structures/Commercial/Office Buildings
    • Structures/Commercial/Bars & Restaurants
    • Structures/Residential/Single Family Houses
    • Structures/Residential/Multi Family Buildings
    • Structures/Other Structures/Off Sim Builds
    • Structures/Other Structures/Photography Studios
  • Under Celebrations
    • Masquerade
  • Under Recreation & Entertainment
    • Sporting Goods/Camping Equipment
    • Sporting Goods/Fishing Equipment

We’ll continue to take additional category recommendations. Please add suggestions as comments to this public JIRA: WEB-2896. 

[Edited May 18, 2012 to remove Meeroos from Breedable Pets and added Breedable Cats, Breedable Dogs, and Breedable Horses to this category.]

The full announcement is available here, and is open to comments and discussion.

With thanks to Tatiana Dokuchic for pointing me to the forum announcement. 

Kev Sweetwater passes away

Daniel Voyager brings sad news that Second Life resident Kev Sweetwater has passed away in real life. He was 35.

Active within Second Life since 2008, Kev was heavily involved in BURN2, the Department of Public Works and SL8B, serving as a core team lead in all three, as well as being an advisor to the LEA.

A special commemoration and celebration of Kev’s SL life will be held on Saturday May 19th at the Burning Man Deep Hole region, from 18:00 through 21:00 SLT. All those who knew him, or who wish to remember his contributions to Second Life are invited to attend, memorials may be made to standup2cancer.org.

In addition, a photo memorial  to Kev is being arranged: those wishing to contribute Second Life snapshots are asked to contact Marianne McCann in-world.

Condolences are offered to Kev’s family, and all who knew him in Second Life.

Given Daniel and Kev were close friends, I would ask that you leave messages of sympathy on Daniel’s blog as a mark of respect of their friendship and Daniel’s loss. Comments are therefore closed here. Thank you. 

Links

Marketplace Update: DD migration pushed to August

Updated 19th May: The Commerce team have responded to payment issues. See the comments after this article.

The Commerce Team issued a further update on the status of ongoing work to fix various issues relating to both Direct Delivery and listings problems. Indeed, the announcement itself may have been prompted by a cascade of Tweets directed at Linden Lab’s CEO by frustrated merchants late on the 16th May These both requested help with the non-payment issue (outlined later in this piece) and appealed for news on Direct Delivery issues given the revised migration deadline of June 1st is fast approaching without any clarification on matters from LL having been received since April 26th.

The update is reproduced here in full. For those concerned about Direct Delivery migration, please note the final paragraph of the announcement.

[UPDATE: May 17, 2012]

We continue to work outstanding Marketplace issues.

Performance continues to improve on the Marketplace web site. With our deploy last week, we fixed a couple of JIRAs and order processing sped up, which led to some orders getting stuck in the Queued state (which means no money has been taken from the customer nor have any items been delivered). Orders got stuck because other portions of the system struggled to keep up. Stuck orders were Aborted, and a fix was made to decrease the number of orders getting stuck in the Queued state going forward while we work on a longer term fix. 

Here is the status of the remaining issues:

  • (WEB-4587) Listings show up with images from other Merchants listings
    Current status: we have identified the problem and are working on testing the fix.
  • (WEB-4696) Deleted listings appearing in search results for consumers and in Merchant Admin.
    Current status: we continue to work on this issue, and have decreased the incidence of these occurrences.
  • (WEB-4441) Orders stuck in Being Delivered
    Current status:  we are actively working on this issue and will focus our fixes on Direct Delivery purchases.
  • (WEB-4567) Bulk delete failing.
    Current status: the work-around on this is to delete each item. We continue to work on resolving this.

One other question that has come up frequently as we get close to June 1, is around Direct Delivery migration dates. We will not be requiring Merchants to migrate to Direct Delivery before August 1, 2012, and will give at least a 4 week notice for any shutdown dates. [my emphasis]

The Commerce Team

In the meantime, Merchants are becoming increasingly concerned over the non-receipt of payments from good sold. The crux of the issue has been raised in a forum post (which itself links to an earlier and more involved post on the subject). A JIRA has also been raised on the issue as well. So far, there has been no response from the Commerce Team on this latter issue.