Sansar 2019 Product Meetings week #3 w/audio

Sansar Social Hubblog post

The following notes were taken from the Sansar Product Meeting held on Thursday, January 17th. The meeting was chaired by Stanley, the Director of Product for Sansar at Linden Lab and who was marking his first time leading a product meeting. Also in attendance (who I noted) were Cara, Aleks, Leslie, Nix and Stretch Linden.

Stanley has been with the Lab for some six months, and has been working closely with the Product team with a focus on improving the consumer experience, particularly the integration with Steam.

Sansar Dollars To US Dollar Conversions

On Wednesday, January 16th, 2019, Linden Lab published a Sansar blog post outlining Sansar Dollar to US dollar conversions. The post follow-on from changes announced in December related to Sansar becoming available on Steam – specifically the closure of the SandeX, which has been replaced by a flat-rate exchange rate for S$<>USD transactions.

The latest blog post outlines the key points of the new exchange process. In short:

  • Sansar dollars can be converted to USD at the rate of S$250 to $1.00. However, anyone who created their Sansar account before December 31, 2018, can exchange at the legacy rate of S$143 to $1.00 through until  December 31, 2019, after which the conversion rate for all accounts will be S$250 to $1.00.
  • The Process Credit page has been re-enabled for moving USD to PayPal accounts. However, to allow for processing of funds that may come via Steam, processing may take up to 30 days to complete a request.

However, there is more – and it has been somewhat negatively received.

  • Only “Earned Dollars” can be cashed out. That is, only S$ obtained via the sale of goods / services. S$ that are purchased or received as a gift / tip cannot later be cashed out (although all S$ held before the January 16th blog post have been converted to Earned Dollar Status).
  • It has been calculated that, even allowing for easements elsewhere in the system, creators are losing some 60% of potential income when cashing out.

This latter point was of particular concern at the Product Meeting, but the Lab’s hand is forced on the matter due to Sansar now also being provisioned through Steam, there is also concern as to whether the S$ > USD exchange rate might undergo further adjustments other than that planned for the end of 2019.

There are currently no plans to introduce adjustments to the cash-out exchange rate beyond those indicated in the blog post, which amount to anyone cashing-out paying around 60% in commissions. To help offset this, the Lab no longer takes a commission on any store-based transactions between users; they only take a commission on the cashing-out of S$.

Even so, and not unreasonably, creators feel that the shifting of fee payments to the cashing-out process means they are effectively subsidising the Steam integration, particularly given that – by the Lab’s own admission – the majority of users in Sansar are still coming directly into the platform, rather than via Steam, yet Steam still take a cut of the cash-out transactions.

The Lab acknowledge this is currently one-sided, but given they have no means at this point in time to accurately judge how much of an impact Steam will have on Sansar’s usage, they have erred on the side of caution. But whether in time the commission percentages could be adjusted, very much depends on how traffic flow through Steam develops over time, with changes to the cash-out process liable to be considered very carefully before being implemented.

It was asked whether Sansar could be provisioned through Steam “without the money part” in order to simplify matters. The problem seen with this approach is it would exclude Steam users from any economic engagement in the platform (as their transactions must come via the Steam wallet), reducing their interest in using the platform (no ability to buy avatar accessories, good, etc.).

The Future With Steam and Other Providers (e.g. Oculus)

Linden Lab see Steam as the “industry standard” for accessing games and for using VR with games. As such, they are unlikely to move away from the current partnership. However, if over time the relationship with Steam does not prove beneficial to Sansar in terms of growth, use, economy, etc., the platform is not in any way locked-in to Steam on a permanent basis, and so a future separation is not impossible.

The Oculus store has also been looked at as a potential channel for Sansar, and talks have been held. However, because of the relationship between Oculus and Facebook, this had proven a lot harder, but is still being worked on.

New User Experience

New User Experience Steam “versus” Sansar

There still seems to be a perception that users coming to Sansar via Steam have a different new user experience to those coming via Sansar.com. Aside for the sign-up process, this is incorrect. Sansar as provided through Steam is no different to Sansar accessed via the website / direct client download: all users go through the same on-boarding experience with their Home Space and the client tutorial, and the new Social Hub.

Enhancing the New User Experience

There are internal discussions at the Lab on further enhancements to the new user experience, such as adding some form of achievements / cosmetic awards system or similar, in order to encourage engagement (particularly among Steam users).

One of the issues Sansar faces (like Second Life) is how it should be pitched, simply because the potential use-cases are so vast and different. Creators, for example, have different reasons to try the platform to consumers; even gamers with an interest in modding view things differently to those purely interested in game play. Thus, the Lab is still juggling with approaches.

In terms of Steam, one of the most basic areas in determining how the appeal of the platform could be improved is via the constructive feedback offered through reviews, given that when provided, these most frequently involve comments on the “non-standard” approach to how control options are laid out on the hand controllers.

Gaming Templates

In keeping with previous Product Meeting summaries in these pages, the Sansar Team is working on various game-style Sansar templates (e.g. shooting games). It is hoped that when these become available, they will encourage creators / users to utilise them within their own experiences, further helping to drive engagement in Sansar.

These templates have also seen the Lab considering issues such as scoring mechanisms, persistence of scores / progress between sessions, etc.

Upcoming R29 Changes

The upcoming R29 release (the first for 2019) includes some further VR updates related to a user’s “connection” to their avatar.

  • One of these will be for the avatar to be more in sync with a users body movements, rather than lagging behind, as can be the case at the moment.
  • Another is to provide better control of arm movements (although this wasn’t clear to me, I assume this is related to keeping the arms more naturally in line with the avatar’s body when moving the hand controllers around).

R29 should also see the removal of the height calibration menu and storing a person’s height when using VR. There will still be options for setting it, if required (such as when a headset is being used by two different people); but where the headset is only used by the one individual, it shouldn’t be necessary to re-calibrate between sessions.

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