Linden Endowment for the Arts to officially close

Linden Endowment for the Arts: Eidola, 2019

The Linden Endowment for the Arts (LEA) is to officially close on August 31st, 2019. The announcement came via a notice came via a note card circulated via the Linden Endowment for the Arts Info group, and follows on from a contraction of the scale of the LEA’s operations in Second Life and an announcement made in November 2018 stating the organisation would be going through a restructuring.

The Committee of the Linden Endowment for the Arts regrets to inform residents of Second Life that the LEA regions will be closing at the end of August 2019…

The Linden Endowment for the Arts (LEA) was established to help create a centre of arts activity in Second Life. It was founded in 2010 and launched its first events in 2011. For the last eight years, it has been a collaborative venture between Linden Lab and the arts community. Guided initially by a board of renowned Second Life artists and more latterly also bringing in people with a strong interest in promoting the Arts in Second Life, the LEA has been committed to providing access to engaging experiences in the arts for the Second Life community. Over the last eight years, through its exhibitions, programs, and events, the LEA has fostered awareness of artists’ contributions to our virtual world and encouraged others to get involved and be inspired.

– from the announcement of the LEA’s forthcoming closure

Linden Endowment for the Arts: Exodus: A Trip for Life, 2017

Sponsored by Linden Lab, and with 29 regions at its disposal, the LEA was initiated under Mark Kingdon’s tenure as CEO at Linden Lab to function as something of a “arts council” in Second Life, run directly by a committee of residents. The core ideals behind the LEA – as expressed on the official website were to:

  • Provide a starting point for artists in Second Life, and for those interested in art to make connections and display their work.
  • Encourage and cultivate art and artists within Second Life.
  • Foster community, creativity, and innovation among artists and all residents interested in art.
  • Provide a way for artists to promote their art.
  • Collaborate with existing art regions, galleries, exhibits, and performance spaces to help nurture their valuable participation in SL arts.
Linden Endowment for the Arts: City Inside Out, 2015

The regions were split into two primary programmes: the “core” regions (nine in all) which could be used by artists from across Second Life for relatively short-term projects, and 20 Artist in Residence (AIR) regions that could be “booked” for six months at a time. Following the announcement of the restructuring in November 2018, the 20 AIR regions were wound down as the last batch of installations for 2018 came to an end. With the formal closure at the end of August 2019, the remaining nine core regions will be shut down.

The LEA was a brave attempt to try to help promote arts within Second Life, although its very nature was bound to be somewhat controversial. Indeed, following its formation, there was a certain degree of hostility directed towards it, a lot of which was unfair.

Linden Endowment for the Arts: Speculum, 2015

As was pointed out to me after I wrote the article on the 2018 restructuring announcement, running any organisation like the LEA is going to be a thankless task; there is no remuneration for time given, there is always going to be hostility over actions taken and the grants awarded, and so on; it really can be a thankless task. Nevertheless, there were times when the committee really didn’t help itself, such as failing to adequately act in accordance with its own by-laws after a committee member openly griefed a privately-held arts region in 2015 (other than hiding those by-laws when challenged under them following said incident).

However, there can be no doubting then when all is said and done, the LEA did a tremendous amount of good for the artists who participated in its programmes, offering many the means to express themselves and reach audiences in a manner that might never otherwise been able to achieve.

Linden Endowment for the Arts: Astral Dream Project – Leonardo 500, 2019. One of the last LEA core region exhibitions

For example, there have been collaborative projects too numerous to mention; there have been individual installations offered for use by a wider community (take Chic Aeon’s MOSP installations for example); there have been works embracing political and social issues (such as the 2LEI installations); investigations into matter of health (which through their construction and presentation may well have offered catharsis to the artists behind them). There have been installation that have allowed the many faces of art of be examined, explored and enjoyed music, song, dance, storytelling, the visual interpretation of classic works. And there have been those that have simply offered the opportunity for us to express joy and laughter – and so much more.

As such, and while the LEA many have had its warts and at times had to face undue criticism, it has through its nine years of existence been a force for good for those arts who have been able to make use of its facilities and it has certainly helped enriched art within Second Life and allow many to appreciate work and installations they might otherwise never get to see. So, it’s not unfair to say its passing will be missed.

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Tilia Inc and Second Life: town hall summary and video

via Linden Lab

Update, August 1st: please also refer to this August 1st blog post from Linden Lab: Tilia Officially Begins Operations Today in Second Life.

On Friday July 12th Linden Lab hosted a town hall meeting on the subject of Tilia Inc., and forthcoming changes will affect those who have a US dollar (USD) balance associated with their Second Life account, and / or who transfer US dollar amounts out of Second Life.

The session involved:

  • Grumpity Linden (Senior Director of Product)
  • Patch Linden (Senior Director of Product Operations),

The session was moderated by Brett Linden, Head of Marketing for Second Life.

The following is a summary of that meeting, which addressed questions asked both through the official Tilia Q&A forum thread and during the meeting itself concerning Tilia and the announced changes.

Questions were selected on the basis of how broad an audience they might affect. Numerous questions of an account-specific nature, or applicable to specific country circumstances had been received (and were put forward at the meeting); however, due to the very specific nature of any answers relating to them, these were deferred with the recommendation that all such specific questions such be filed with support.

It was also noted that questions will also continue to be addressed through the official Tilia Q&A forum thread going forward.

A note on the structure of this summary

The format of the event – including questions being asked multiple times, and  / or not being grouped together means that this is not a full transcript of the session.

Instead, I have attempted to gather questions into logical topic headings and provide bullet-points of responses, together with direct quotes from either Grumpity or Patch where I felt they might offer greater clarity.

In addition, the video of the event ad recorded by Peetie Auer of SL4Live – TV is embedded at the end of this article, for those who would prefer to watch it. In addition, topics and questions in recorded in this summary include time stamps to the video. This will open the video in a separate browser tab and at the relevant point in the meeting, to again allow responses to be heard first-hand.

My thanks to Peetie for agreeing to my use of the video.

Summary: How Do the Tilia Changes Affect YOU?

If you have a US dollar balance associated with your Second Life Account on August 1st, 2019, or if you add a US Dollar balance to your Second Life account on or after August 1st, 2019 (e.g. by converting Linden Dollars to US dollars via the LindeX):

You will be required to consent to the Tilia Terms of Service.

In addition, if you wish to credit process all or any part of that US dollar balance (that is, transfer it out of Second Life to PayPal or Skrill or another supported method) on or after August 1st, 2019, and have not already provided personal information to Linden Lab as a part of the credit process:

You will be required to provide personal information as outlined in Linden Lab’s July 1st blog post and listed in the Tilia FAQ.

[Video: 46:05-47:00]

(Note: you do not have to provide personal information if you have  US dollar balance as of August 1st but  never transfer funds out of Second Life – as per the note above, you will only need to agree to the Tilia Terms of Service.)

If you do not have a US dollar balance associated with your Second Life account on or after August 1st, 2019, and only buy L$ amounts:

You will not have to consent to the Tilia Terms of Service nor will you be required to provide any additional information to Tilia.

 

If you have a US dollar (USD) balance associated with your Second Life account on or after August 1st, 2019 you must consent to the Tilia Terms of Service. In addition, if you transfer out all or part of that USD balance on or after August 1st, 2019 you will be required to provide personal information in order to do so (see the July 1st official Tilia blog post and the Tilia FAQ for details on the required information). Note: the USD balance given hre is for illustrative purposes only

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What Is Tilia Inc?

[Video: 2:01-3:28]

Tilia Inc., is a wholly-owned subsidiary of Linden Lab. It was formed in 2015 and is focused on payments and the compliance work associated with operating virtual economies. As a part of this, it will provide services for both Second Life and Sansar.

Specifically in reference to Second Life, Tilia Inc., will, from August 1st, 2019, take over the management of all US dollar (USD) account balances user may have associated with Second Life. As such, it is central to the Lab’s work in seeking federal and state registration as a US Money Transmitter a form of regulated Money Service Business – MSB) and to comply with all US laws regarding the movement of money. This had been a stated goal within the Lab pretty much since Ebbe Altberg joined the company as CEO.

Note: while it is not relevant to this meeting or how users’ USD account balances are managed, I have written (and speculated) more broadly about Tilia Inc., in Tilia – a further look and a little more speculation.

The “Tilia Account” and “Tilia Wallet” / “US Dollar Wallet”

[Video: 3:30-4:50]

Two terms that have caused confusion amount users are “Tilia Account” and “Tilia Wallet” / “USD Wallet”.

  • The Tilia Account is the mechanism that will be used, from August 1st, 2019 to manage all US Dollar balances associated with Second Life (viewed via Account > Account Summary on your Dashboard at secondlife.com) and for managing transferring US dollar amounts from Second Life (viewed via Account > Credit Process on your Dashboard at secondlife.com).
    • You are effectively logged-in to it when you log-in to your Second Life account at secondlife.com. There is no separate “Tilia log-in” required.
  • The Tilia Wallet  / US Dollar Wallet is, in simple terms, the US dollar balance associated with a Second Life account.
    • By default all “real money” balances (referred to as fiat money) held on a Second Life account is denominated in US dollars (USD).
    • Processing credit from Second Life (referred to as cashing out by many in the community) is expressed in US dollars, but can be converted to local currency by your preferred payment option (e.g. PayPal).

Does Tilia Affect Those Who Only Buy and Use Linden Dollars?

[Video: 11:44-12:16 – see also Linden Dollar / Direct Payment Questions, below]

  • No.
  • There is no need to provide any additional information to Linden Lab for purchasing L$.
  • Users can still purchase L$ amounts exactly as they have done prior to the August 1st, 2019 changes – through the viewer, via the Second Life LindeX web page, using credit cards and or other recorded payment options associated with their account.
  • Users are only affected if users have US Dollar balances, on or after August 1st, 2019, and / or who wsh to process credit their USD balances out of SL.

The changes specifically apply to USD credit processing and there’s no impact on the routine purchase of Linden Dollars we don’t need your ID we don’t need your sisters maiden name we don’t need your first-born and don’t even need a blood sample. You will continue to buy Linden Dollars as you did before.

– Grumpity Linden [video: 11:44]

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Tilia Terms of Service

[Video: 7:17-9:00]

Only those who have a USD wallet [balance] need to accept the Tilia Terms of Service and if you are one of those people then you will see the Tilia Terms of Service and [you will] need to accept them when you log into your account on the web.

– Grumpity Linden [video: 7:39]

How do users with US Dollar balances on their account consent to the Tilia Terms of Service? – By logging-in to their account via the secondlife.com website.

What if a user doesn’t want to consent to the Tilia Terms of Service?

So if you don’t have a USD balance and you don’t plan on having a USD balance and you will not sell Linden Dollars to acquire a USD balance, you don’t need to do anything. You will not be required to accept the terms of service and literally nothing changes.

If you do currently have a USD balance and you don’t want to accept the Tilia Terms of Service, you need to basically get rid of it; you need to either complete a process credit of your entire USD balance before August 1st, or spend that USD balance in Second Life. You can buy Linden [Dollars], pay for land, pay for a Premium membership etc. If you have a USD balance come August 1st, you will need to accept the Tilia Terms of Service.

– Grumpity Linden [video: 8:13]

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Continue reading “Tilia Inc and Second Life: town hall summary and video”

Lab announces Tilia town hall event

via Linden Lab

On Monday, July 1st, Linden Lab issued a blog post announcing important changes to how Second Life US dollar accounts are to be handled with regards to the Lab’s subsidiary, Tilia Inc (which the blog post officially introduces for the first time) and credit processing (cashing out) from Second Life.

The announcement caused a certain amount of confusion among users. As a result, a forum thread raising questions was started, and since the initial announcement, the Lab has been trying to address these, including starting a Tilia Q&A thread of their own, which has been subject to a number of updates.

Due to the continuing questions, and in support of the forum efforts to address them, on Tuesday, July 9th, the Lab announced a special town hall meeting will be held specifically to address concerns, questions and confusion relating to Tilia, its role in managing accounts associated with Second Life and cashing out US dollar amounts from the platform.

The meeting will take place on Friday, July 12th  at 13:00 SLT. It will be attended by:

  • Grumpity Linden, Second Life Senior Director of Product.
  • Patch Linden, Senior Director of Product Operations.

The meeting will take place at the Town Hall meeting islands, and I hope to be able to record the meeting and produce a summary with audio after-the-fact.

The Town Hall meeting venue will host a special meeting on the upcoming Second Life dollar account changes, credit processing and Tilia – Friday, July 12th, 2019 at 13:00 SLT

In the meantime, the Lab will continue to try to respond to questions asked via the official Tilia Q&A forum thread – so do continue to keep an eye on this to see if any specific concerns you may have are addressed between now and the meeting.

Related Links

Tilia Inc., and forthcoming Second Life account changes

via Linden Lab

Update, July 12th: this article has been updated to reflect comments made at the July 12th ton hall meeting at which Tilia Inc., and its role with regards to Second Life. A summary of that event, with audio extracts and video will be available in this blog soon.

Update, July 2nd: Linden Lab have started a new forum thread designed to directly address questions. Answers to questions will be placed in the original post in the thread to save having to scroll through question. The new thread can be found here: Official Tilia Q&A Forum Thread.

Update: some 90 minutes after this article was published, Linden Lab issued a further forum post on the subject. Among other clarifications, this further reiterates that L$ purchases, L$ balances, use of L$ to pay tier or Premium fees will all not be affected by these changes. 

Also, as clarifications are still being given, some of the wording in this blog post may be revised to match LL’s feedback so as to maintain the accuracy of the information given here. However, do please keep an eye on Lab posts to the forum thread, as additional information, separate to the points I’ve highlighted below may also be given.

On Monday, July 1st, Linden Lab issued a blog post announcing important changes to how Second Life accounts are to be handled with regards to the Lab’s subsidiary, Tilia Inc (which the blog post officially introduces for the first time) and credit processing.

Tilia Inc is a wholly owned subsidiary of Linden Lab, which was established in 2014/15, and focused on payments and the compliance work associated with operating virtual economies. Since its formation, the company has been involved in becoming a registered Money Transmitter throughout the United States, and many SL and Sansar users may have had some awareness of its existence as the Tilia Inc., logo appears on both the SL and Sansar web pages related to L$ account purchases and Sansar account management.

The blog post issued by Linden Lab, Important Changes to your Second Life Account – Introducing Tilia, should in particular be read in full and carefully noted by anyone who currently withdraws funds from Second Life through the credit process mechanism. This following is merely a short summary of the key points:

  • On August 1st, 2019, Tilia Inc., will assume responsibility for managing users’ USD denominated accounts, which will be referred to as their Tilia Account.
  • This means that users with US Dollar accounts and / or who cash-out (“credit process”) money from Second Life, will be required to agree to the Tilia Terms of Service and Privacy Policy. Doing so will automatically create a Tilia Account that will be associated with the user’s Second life account and use the same user name and password.
  • Most importantly: users wishing to process a credit – that is, withdraw money from Second Life via their US dollar account – after August 1st, 2019 must be prepared to supply the following information directly to Tilia Inc: name, address, date of birth, and social security number (or government-issued identification for non-US citizen).
    • Note that if you have previously supplied this information to Linden Lab, you may still have to re-supply it to Tilia Inc.
    • This information should only need to be supplied once, and will be retained on file by Tilia Inc., (as is currently the case through Second Life at the moment)
    • Some users may be required to provide additional information to complete a transaction.
    • Again, only those cashing out of their USD balance are required to meet the ID verification requirements.
  • These changes should not impact the average time it takes for credit to be processed (around 3-5 working days) for most SL users, once the required identification documentation has been verified.
  • The fees for inactivity mentioned in the blog post, etc., are still TBD, but again, they only apply in cases where USD have been cashed out, but the account has been dormant (i.e. no cash-out / no logging-in) for 12+ months. They do not affect L$ balances.
  • These changes do not impact or change the purchase and use of Linden Dollars with Second Life or on the Marketplace. So you do not need to provide personal information in order to buy L$.
  • Additional information can be found in the Lab’s official Tilia Inc FAQ.
From August 1st, 2019, US dollar balances associated with Second Life will be handled by Tilia Inc.

The blog post has already led to a growing forum thread on the matter, which voices some genuine confusion on matters, coupled with no small amount of misunderstanding. This prompted the Lab to add further clarification, and additional replies many be forthcoming from LL over the next day or so to try to address additional concerns / answer further questions. Note that I cannot address specific concerns or answer questions posted to this blog, as I do not represent Linden Lab.

As an aide, I first wrote about Tilia Inc., almost five years ago. At that time, I lot of what I had to say was highly speculative. However, there is now more to say and consider – but to avoid conflating my commentary about Tilia Inc., with news of this announcement, I’ll leave that to a separate blog post.

Related Links

Second Life iOS companion app – mini update

Logos © and ™ Linden Lab and Apple Inc

As I’ve previously reported (see: Linden Lab confirm Second Life iOS client in the making), Linden Lab is developing a companion app for Second Life that will run on Apple’s iOS.

Recently, during a Meet the Lindens session held at SL16B and at a Third Party Viewer Developer meeting, Oz Linden, the Senior Director, Second Life Engineering, provided further information on the status of the app, and what the initial release of the application will include.

While there is a degree of overlaps between what was said at the two events, there were also some differences in the information provided, with the TPV Developer meeting in particular being used to give further information on the app.

This being the case, I thought I’d offer a mini-update on the status of the app’s development, combining the comments made from both meetings into a single bullet-point list, with the relevant audio extracts from both meetings also provided for reference.

Note that throughout, Oz is only talking about the initial releases of the app, and so these notes and the audio comments should not be taken to mean the app will be “feature complete” when it appears, but that it will be enhanced over time, hopefully developing features that will make it more client-like (e.g. Radegast, MetaChat, lumiya, etc.) in general capabilities.

Summary of the comments made:

  • The app should initially be regarded as more of a communicator / companion app than a fully-rounded client:
    • It will provide a log-in option, and chat options (IM, group chat). Local chat will not initially be supported.
    • It will not present you with an in-world location, nor will your avatar rez in-world.
    • Seen as being useful for merchants / business owners to maintain contact with customers when away from their viewer.
    • Over time it will be enhanced – but additional capabilities are still TBD.
  • In theory, the app should work with both iPhones and iPads, although there may be some configuration differences.
  • The Lab have started the work of getting the initial test versions through Apple’s acceptance process.
    • It is not clear how long this will take, as it is the first time the Lab have followed this route themselves. However, it is hoped the first test version should be available in the “not too terribly distant” future.
    • When the app does appear, those wishing to test it will need to have TestFlight installed on their iPhone (or iPad), as the app will be made available though Apple’s beta testing environment for apps.
  • The major reason for selecting iOS for building an app of this kind is that at the time the decision was made, Android was well represented by Lumiya.
  • Some of the back-end infrastructure the Lab is building is support of the app might be applicable for use with a web application at some point. However, doing so is not in the current plans.

Oz’s comments from Meet the Lindens, June 25th, 2019:

Comments from the TPV Developer Meeting, June 28th, 2019 (these also include a comment on the app and iPads from Vir Linden):

  Again: note there is some overlap between these two sets of comments.

The return of Last Names – a further update with audio

One of the most eagerly-awaited changes that is in the works – indeed, has been in the works for a long time (my last significant update on the subject was over a years ago!) is that of the “return of last names”.

During the Meet the Lindens event featuring Oz Linden, the Lab’s Senior Director, Second Life Engineering and April Linden, Systems Engineering Manager, Operations for Second Life, the subject inevitably came up, with Oz and April both explaining why the process of implementing  the capability is taking so long, and addressing questions on the subject (some of which have been asked in the past as well).

While I will have a summary of the entire Meet the Lindens session with Oz and April available shortly, I thought it might be easier for people to reference the project via an individual update, to follow-on from the one I provided in March 2018 (see The return of Second Life Last Names – update with audio).

The first thing to point out, although it has been stated in the past, is that this capability is not just about avatar LAST names – it includes the ability for users to continue to select their own first name – and to be able to change both that name and their last name as they wish (and according to their willingness to pay whatever fee will be applied to the service.

But why is it taking so long to implement? In March 2018, Oz indicated the Lab hoped to have the feature ready by the end of that year – and we’re already six months beyond that.

Well, the answer is – as with a lot of things within Second Life – pretty complicated, and goes to the very heart of how the platform and its systems were originally created and have been seen throughout their lifespan, as Oz explained:

[Bringing back] Last names would have been pretty easy. In fact, we still do last names; it’s just that we give everyone the same last name … The hard part is allowing you to change your name …  Every part of Second Life, absolutely everything, was built with the assumption that your name can never change. And that means that lots of things that can be treated as cached, and [that] the cache never needs to be cleaned-up and updated [now have to change], and we have to go back and find that assumption everywhere in Second Life; and that’s a lot of code…

You would have thought it was based on a [avatar] key, but it wasn’t always, and the trick is that while maybe it was not maybe the best way to be doing it – to be saving names in different places – it always worked, because names could never change.

– Oz Linden describing the major issue with offering changeable avatar names

Oz and April went on to note that this work is still going on, but is taking a lot longer than have been anticipated. It is also something that is complicated as it means that all these points were the avatar’s name may be used and / or cached, now not only must have the “name never changes” assumption removed – they actually have to each be hooked up to some mechanism that can track name changes (e.g. through association with the avatar key) to make sure the correct name is always surfaced where it is seen by users.

You can listen to Oz’s full explanation below.

Oz also went over some ground previously covered about the name avatar naming options, and which may well be familiar to many, but are again given here for completeness and for those who may not have followed that project closely:

  • First name selection will be free-form (pick any first name you like (within the bounds of LL’s ToS and the SL Community Standards).
  • Last names:
    • Will be selectable from a pre-set list. This list will change on some basis (TBD).
    • It may be possible for users to offer suggestions for new last names.
    • Currently, it is not planned to make previously used last names (e.g. Pey, Sideways, Starr, Rubble, etc.) available for re-use.
    • Users will, however, be able to change back to one of their own past names, if they wish.
  • Combinations of first name and last name must be completely unique (i.e. never used previously in Second Life).  They will have a maximum of 31 characters each.
  • The ability to change your name will likely be via a new page available through your secondlife.com account dashboard.

The event also saw a number of questions asked on last names. These are again summarised bellow and answers are supplied in the audio file (with questions relayed by Patch Linden):

  • Will incoming users be able to pick a last name when they are signing-up? – No, they probably will not. Incoming new users will continue to have “Resident” as a default last name.
    • This is because picking a last name was found to be a major blocker to users signing-up.
    • Incoming new users will, however, be able to change their name(s) like everyone else, once they are in Second Life.
  • Why is there a charge being applied to name changes? – Mainly to discourage people from frequently changing their names. These changes will have a impact right across the SL services, and this needs to be managed, and the Lab would prefer not to impose artificial limits (e.g. “you can only change one a month”), if possible.
  • Will friends of people who change their name be notified, or will they have to discover this for themselves? – Hasn’t been addressed, but potentially no reason why friends shouldn’t be notified.
  • Will people who change their names remain on a friends list? Yes; this is one of the systems the Lab has to parse through to make sure things behave as expected.
  • Will name changes be reflected in everything (the name of creators of object rezzed in-world, the owners’ names, etc)?
    • That is the goal, and again why it is taking so much time to get this feature to a point where it works as would be expected and then deployed.
    • However, there will likely be a some delays on seeing name changes, simply because they need to propagate and cached across multiple services.
  • How much will it cost to change names? – This will probably be one of the last things to be decided, as it only needs to be done when the capability is ready for deployment.

For those who prefer to listen to Oz and April’s comments as given directly during their Meet the Linden session, they can be found on the SL4live TV recording of the event at the following time stamps:

  • [28:20-32:35] Initial comments on the complexity of implementing the capability and what it will offer.
  • [38:04-47:59] Q&A with Patch Linden handling audience questions.