2021 CCUG and TPV Developer meetings week #39 summary

Mousehole, June 2021 – blog post

The following notes were taken from my audio recording and chat log of the Content Creation User Group (CCUG) meeting held on Thursday, September 30th 2021 at 13:00 SLT, and the TPV Developer’s meeting of Friday, October 1st, 2021 at 12:00 noon SLT.

With the meetings once again falling on the same week, and with the degree of overlap in content between the two, core discussion points from both have been combined into this one summary. The TPV meeting was also recorded by Pantera Północy, and her video is embedded at the end of this article, for those wishing to refer directly to that meeting.

Meeting Details

  • CCUG meetings are held on alternate Thursdays each month (generally the 1st and 3rd Thursday, subject to the vagaries of month length), with dates available via the SL Public Calendar. The venue for the CCUG is the Hippotropolis camp fire.
  • TPV Developer meetings are generally held on alternate Fridays each month, although dates are not currently listed in the SL Public Calendar. The venue for meetings is at the Hippotropolis Theatre.
  • Both meetings are generally chaired by Vir Linden, and are led using Voice, although attendees can use either Voice or text to provide input / feedback (with text generally being the preferred medium).

SL Viewer

Viewer Updates

  • Release viewer: version version 6.4.22.561752, formerly the CEF Update RC viewer, issued July 24 and promoted August 10.
  • Release channel cohorts (please see my notes on manually installing RC viewer versions if you wish to install any release candidate(s) yourself):
    • Apple Notarisation Fix RC viewer, version 6.4.23.564172, issued September 24 – this should remove the warning messages which are currently popping up.
    • Maintenance RC viewer updated to version 6.4.23.564063, on September 21.
    • Simplified Cache RC viewer, version 6.4.23.562623, dated September 17, issued September 20
  • Project viewers:
    • 360 Snapshot project viewer, version 6.4.23.563579, issued September 3.
    • Performance Floater project viewer, version 6.4.23.562625, issued September 2.
    • Mesh Optimizer project viewer, version 6.4.23.562614, issued September 1.
    • Legacy Profiles viewer, version 6.4.11.550519, dated October 26, 2020.
    • Copy / Paste viewer, version 6.3.5.533365, dated December 9, 2019.

General Viewer Notes

  • The Apple Notarisation Fix RC viewer is liable to be the next viewer promoted to de facto release status.
  • The combined Maintenance RC viewer will likely be the viewer to follow it to release status in a couple of weeks.
  • The Legacy Profiles viewer is still awaiting some simulator-side updates that have (again?) dropped back behind other simulator work. As such, it is described as being “kind-of on ice” at the moment.
  • The focus on viewer work is squarely on performance improvements.
  • With the initial deployment of multi-factor authentication (see here and my own blog post for more), the Lab’s viewer teams are discussing how it can be added to the viewer without massively impacting the user experience.

Let’s Encrypt Certificates Issue

As per this Grid Status Report, an expiration issue with Let’s Encrypt certificates resulted in in-world LSL scripts making HTTP calls to websites secured with a Let’s Encrypt certificate failing. This particularly impacted a number of popular Second Life merchants and assorted pet / breedable systems, etc.

After extensive investigation a fix was deployed to a small number of simulators overnight on Thursday, September 30th / Friday October 1st, which appeared to work. As a result, the main grid (Agni) has been subject to a rolling restart to fully deploy the fix to all regions. At the time of writing, this deployment was still in progress.

In Brief

  • Vir Linden was out for both meetings, each of which was somewhat briefer than usual, with the CCUG in particular primarily being a WIBNI style of meeting (WIBNI = “wouldn’t it be nice if”), rather than dealing with actual projects / work in progress.
  • [CCUG] The Graphics team currently remain primarily focused on drilling down into the data being gathered by the Tracy debugger / system analyser, which is available internally to the Lab.
    • This has already revealed a number of high latency artefacts within the main loop rendering code, which the graphics team will be looking to eliminate or move to their own threads or update loop so they no longer interfere with the core rendering loop.
    • The code for Tracy is liable to be merged into another viewer rather than appearing in a dedicated project or RC viewer.
  • [CCUG] Some of the discussion was around improving performance / simplifying clothing options. In the latter regard, Mayastar 7.0 will include an automatic alpha baking for clothes. Some final touch-up (by the creator) may be needed via Maya after the option has been used, but it offer an improvement in wearing clothes made via Maya / Mayastar.
  • [TPVD] The Catznip team have been continuing to work with adjusting the viewer so it simply does not render Linden Water where it is not visible (e.g. when hidden by terrain), which has been yielding significant viewer FPS increases. LL have indicated they have found it difficult to get a good occlusion culling result with horizon water and also in trying to programmatically deal with water that may / may not be visible (Catznip appear to have “just” gone for across-the-board occlusion culling). Both LL and Catznip will discussing ideas / approaches.

2021 SUG meeting week #39 summary

Hazelnut’s Kingdom, June 2021 – blog post

The following notes were taken from the Tuesday, September 28th, 2021 Simulator User Group (SUG) meeting. The meeting was recorded by Pantera Północy, and the video is embedded at the end of this summary. Note this summary focuses on the key points of the meeting; where there is something to report, the video should be referred to should full details of the meeting wish to be reviewed.

Server Deployments

See the deployment thread for updates.

  • There are no planned deployments for the SLS Main channel.
  • The RC channels will be subject to a rolling restart on Wednesday, September 29th. Due to technical constraints this, will update the simulator version number to 564195, however there are no changes in code or configuration from the currently deployed version 563375.

SL Viewer

There have been no updates to the current crop on official viewers to mark the start of the week, leaving the pipelines as:

  • Release viewer: version version 6.4.22.561752, formerly the CEF Update RC viewer, issued July 24 and promoted August 10.
  • Release channel cohorts (please see my notes on manually installing RC viewer versions if you wish to install any release candidate(s) yourself):
    • Apple Notification Fix RC viewer, version 6.4.23.564172, issued September 24 – this should remove the warning messages which are currently popping up.
    • Maintenance RC viewer updated to version 6.4.23.564063, on September 21.
    • Simplified Cache RC viewer, version 6.4.23.562623, dated September 17, issued September 20
  • Project viewers:
    • 360 Snapshot project viewer, version 6.4.23.563579, issued September 3.
    • Performance Floater project viewer, version 6.4.23.562625, issued September 2.
    • Mesh Optimizer project viewer, version 6.4.23.562614, issued September 1.
    • Legacy Profiles viewer, version 6.4.11.550519, dated October 26.
    • Copy / Paste viewer, version 6.3.5.533365, dated December 9, 2019.

In Brief

  • Some are reporting an uptick in 502 responses to outgoing HTTP requests that is described as “not common, but common enough” to cause concern, although the requests usually go through as expected on retry. The uptick appears to coincide with the updates to HTTP-out proxies. The usual Jiras on target URL, source regions/objects, owners, etc., have been requested from those experiencing these issues.
  • Some are also reporting issues with texture loading taking longer of late, including textures that should be locally cached by the viewer. The simulator and messaging is being pointed to as a potential culprit, although a) this shouldn’t affect cached textures; b) aside from the initial object and texture information, textures (as with all assets) come via the CDN, not through the simulator.
    • It’s been suggested that changes to the Interest List in support of the 360º Capture project viewer could be the cause, and this hasn’t been ruled out.
    • Similar issues had been noted with Firestorm following its release. However these have tended to be in terms of initial viewer start-up at the start of a session (when VFS load seems to take abnormally long), but these do not appear to be related to this issue, as this appears to occur across all viewer flavours – official and TPV.
    • Again, Jira reports on the issue giving viewer details, locations and actual timing snapshots (using ALT-CTRL-3 to display the texture queue) would be useful to the Lab. Also tests using the TextureTest2 and MeshTest2 regions on Aditi (which are structured to test exactly this sort of thing) that can be reported would also be useful.
  • BUG-231113 “PRIM_POINT_LIGHT sets the wrong colour (not a duplicate)” has been accepted (and pending more detailed investigation). It is not clear if the viewer is amending the script-supplied light parameters prior to sending them to the simulator, or whether the change is on the simulator side of things.
  • The last part of the meeting comprised grumbling about blog reports apparently not being addressed (or possibly more correctly, not being addressed in a time frame those experiencing an issue – which may not be everyone or even a majority or users – want it to be addressed). In response, it was pointed out that there is a lot of working going on under-the-hood that is not user-visible, but nevertheless is of a high priority.

2021 SUG meeting week #38 summary

Elvion, June 2021 – blog post

The following notes were taken from the Tuesday, September 21st, 2021 Simulator User Group (SUG) meeting. The meeting was recorded by Pantera Północy, and the video is embedded at the end of this summary. Note this summary focuses on the key points of the meeting; where there is something to report, the video should be referred to should full details of the meeting wish to be reviewed.

There is little to report, given the meeting was also another Solstice party.

Server Deployments

At the time of writing, the server deployment thread had not been published.

  • All remaining simhosts were updated to simulator release  563375 on Tuesday, September 21st, 2021, the maintenance release containing changes related to llChar(), llUnsit() and extended internal logging.
  • There are no planned RC deployments during the week.

HTTP-Out Proxy

Monty Linden deployed the new HTTP-out proxies in week #36. It wasn’t entirely glitch-free (but not as bad as the August attempt), with issues occurring in a part of the configuration that didn’t allow for immediate correction. Monty hopes that the lessons learnt with make future deployments smoother.

SL Viewer

  • The Simplified Cache viewer updated to version 6.4.23.562623 on Friday, September 17th (issued Monday, September 20th).

The rest of the pipelines remain as:

  • Release viewer: version version 6.4.22.561752, formerly the CEF Update RC viewer, issued July 24 and promoted August 10.
  • Release channel cohorts (please see my notes on manually installing RC viewer versions if you wish to install any release candidate(s) yourself):
    • Maintenance RC viewer version 6.4.23.563789, issued on September 16 – combines the Grappa and Happy Hours RCs.
  • Project viewers:
    • 360 Snapshot project viewer, version 6.4.23.563579, issued September 3.
    • Performance Floater project viewer, version 6.4.23.562625, issued September 2.
    • Mesh Optimizer project viewer, version 6.4.23.562614, issued September 1.
    • Legacy Profiles viewer, version 6.4.11.550519, dated October 26.
    • Copy / Paste viewer, version 6.3.5.533365, dated December 9, 2019.

In Brief

  • Some are reporting issues of not being able to easily teleport back to a location previously visited in a session, a similar problems that manifested for some using Malwarebytes. In this case, the issue seems to be exceptionally slow teleport when trying to go back, with some incidence of the viewer shutting down.

2021 CCUG and TPV Developer meetings week #37 summary

A Touch of Scotland – Bluebell Coast – blog post

The following notes were taken from my audio recording and chat log of the Content Creation User Group (CCUG) meeting held on Thursday, September 16th 2021 at 13:00 SLT, and the TPV Developer’s meeting of Friday, September 17th.

With the meetings once again falling on the same week, and with the degree of overlap in content between the two, core discussion points from both have been combined into this one summary. The TPV meeting was also recorded by Pantera Północy, and her video is embedded at the end of this article, for those wishing to refer directly to that meeting.

Meeting Details

  • CCUG meetings are held on alternate Thursdays each month (generally the 1st and 3rd Thursday, subject to the vagaries of month length), with dates available via the SL Public Calendar. The venue for the CCUG is the Hippotropolis camp fire.
  • TPV Developer meetings are generally held on alternate Fridays each month, although dates are not currently listed in the SL Public Calendar. The venue for meetings is at the Hippotropolis Theatre.
  • Both meetings are currently chaired by Vir Linden, and are led using Voice, although attendees can use either Voice or text to provide input / feedback (with text generally being the preferred medium).

SL Viewer

[TPVD Video: 1:08-5:52]

Simplifying the Viewer Pipelines

LL have have hit a bottleneck in current viewer development, Essentially, projects are tending to push multiple viewers internally for testing and QA work, creating a backlog; plus there are currently multiple RC and project viewers in flight. To this end, work has started to try to merge various viewer development tracks together and combine them into more “composite” offerings where this makes sense. This has been done with the two Maintenance RCs (see below), and if successful, will pave the way for other viewer project merges in the future.

Viewer Updates

  • Maintenance RC viewer 6.4.23.563789  was issued on Thursday, September 16th.
    • As noted above, this viewer combines the former Grappa and Happy Hour RC viewers into a single viewer.
    • This RC also now makes Push to Talk with Voice the default behaviour. To change this, open Me → Preferences → Controls, then scroll down to Sound and Media, then click Primary Control for Toggle Voice and finally press Middle Mouse Button (MMB) for legacy behaviour.
    • However, these is a issue with this (see: BUG-231212 “[Maint G+H] Toggle speak on/off when I press button conflicts with key binding Controls”), which LL plans to address via a hotfix.
  • The Simplified Cache viewer updated to version 6.4.23.562623 on Friday, September 17th.

Remaining Viewer Pipeline

The rest of the official viewer pipelines remain unchanged from the start of the week:

  • Release viewer: version version 6.4.22.561752, formerly the CEF Update RC viewer, issued July 24 and promoted August 10th.
  • Release channel cohorts:
    • Simplified Cache RC viewer, version 6.4.22.561873, dated August 9th.
  • Project viewers:
    • 360 Snapshot project viewer, version 6.4.23.563579, issued September 3rd.
    • Performance Floater project viewer, version 6.4.23.562625, issued September 2nd.
    • Mesh Optimizer project viewer, version 6.4.23.562614, issued September 1st.
    • Legacy Profiles viewer, version 6.4.11.550519, dated October 26th, 2020.
    • Copy / Paste viewer, version 6.3.5.533365, dated December 9th, 2019.

General Viewer Notes

  • LL are specifically looking for feedback on the 360° Snapshot project viewer and the Performance Floater viewer ahead of these being moved forward.

Mojo Linden

[TPVD Video: 6:22 onwards, interspersed with other discussions]

Mojo Linden, AKA Andrew Kertesz, the Lab’s new VP of Engineering, attended the TPV Developer meeting.  After giving a run-down of his career, he spoke about Second Life and responded to questions and feedback from those at the meeting.

Rather than cover his comments here – where it may only be read by those specifically interested in matters relating to the viewer / the CCUG meeting – I have attempted to offer a summary of his comments, with audio, and written context for his feedback based on the questions from those at the TPVD meeting. See: Mojo Linden, the Lab’s new Engineering VP discusses SL at TPVD meeting.

Avatar Discussions

The core of the CCUG meeting focused on mesh avatars and issues of complexity, performance, usability, etc. Taking the discussion in order:

  • Bakes on Mesh related issues:
    • The left arm/leg asymmetry (to allow things like independent left arm / right arm  tattoos) is seen as incomplete / complex / unworkable (e.g. having to use new channels that are “incompatible” with skin handling compared to the “old” channel, the limited use of the UV map by the left arm / keg (around 10%, etc.). Some have managed their own workarounds to this (e.g. by using the hair channel), but an official fix is seen as preferable. While this is seen as possible, it a) isn’t likely to be seen as a priority item; b) raises concerns over content breakage as a result of further changes.
    • The fact that the alpha wearable does not recognise the new channels introduced with BOM, and so it is possible to end up with the right arm alpha’d as expected, but the left are still visible, which is unwanted. While a Jira has been received to produce a new alpha wearable, this has yet to be implemented.
  • There are reports that people arriving in regions are seeing some avatars with “faces [initially] pasted on the back of their heads”. It is thought (by other users, not the Lab) the primary cause of this is the Lelutka Evo X head using a non-standard UV, and the Bake data arriving in the viewer ahead of the mesh head data (which corrects it).
  • Avatars and performance:
    • As most are aware, a significant hit on performance comes from the fact that mesh avatars are pretty poorly optimised. Beq Janus and Elizabeth Jarvinen (polysail) have been investigating just how hard segmented avatars impact people’s systems, and the results of their work has been summarised by Beq in a couple of technical, but well worth reading blog posts:
    • One suggestion is to implement a means to algorithmically generating the collapsed mesh – or to put it another (simplistic) way: “bake” the entire avatar: body, clothing, attachments, into what would effectively be a composite mesh with fewer faces, limited (or no) body segmentation etc. But exactly how this would be achieved, and what would be required (and exactly how it would work in terms of making on-the-fly changes to attachments, etc.), is unclear.
  • Calls were made to completely replace the SL skeletal rig completely, which lead to a discussion of the flexibility of the rig compared to capabilities found in Unreal Engine and Unity (two engines oft cited as examples of the engine Second Life “should” have). Animator and creator Medhue Simoni questioned the value, pointing out that from a professional standpoint, he finds the SL rig far more capable for avatar creation than the commercial offerings (which is not to say that as capable as it might be, there are not serious issues with the SL rig).
  • The subject of having a new default avatar in SL was raised, with fingers pointing to Patch Linden’s comments at SL18B, which can be found summarised (with a link to the discussion point in the official video) here.
  • The issue with any new avatar system is that it encompasses significant areas of work – the rig, the meshes, the animation system, improved IK, etc.

Two-Factor Authentication

[TPVD Video: 29:46-29:59]

This has been a long-requested capability and something the Lab has been working on for some time.

According to Grumpity Linden we should – with fingers crossed – be seeing some form of announcement on the on Monday, September 20th.

In Brief

  • [CCUG] The Graphics team currently remain primarily focused on drilling down into the data being gathered by the Tracy debugger / system analyser.
  • [CCUG] User Joe Magarac (animats) has been experimenting with better asset loading prioritisation based on screen area. This is something the viewer doesn’t usually do. The video below gives an example of his results (although you might want to turn the sound down a little, if you have speakers on!).

This appears to work well with the cases shown in the video, but as was noted by Animats (and othera) in the meeting:

    • As presented, the code doesn’t currently account for faces using the same texture.
    • Further work is required to account for off-scale meshes that are corrected using prim scale, and with rigged meshes, which don’t report their on-screen size.
  • [TPVD] Some considerable time ago, TPV developer NiranV Dean submitted a contribution to LL for a pose system that propagates avatar poses/animations between viewers for multi-avatar posing. This has been “on hold” for a while, with a promise that discussions should be resumed.
    • Mojo Linden indicated that puppeteering is something the Lab is actually actively discussing / thinking about.
  • [TPVD] Kitty Barnett (Catznip) has been testing scene optimisation through the viewer and has encountered a problem where if a scene is “over optimised”, viewer frame rates collapse until complexity is added back to the scene (such as by enabling shadow rendering).  The precise cause is still TBD, but appears to be related to random OpenGL calls being generated, possibly by the Nvidia GPU, or as a result of a debug setting, or even a flush call being missed, and too much render information being queued at once.
  • [TPVD] Firestorm has been compiling a list of “most wanted” fixes and improvements based on feedback received from their user base by way of feature requests filed with them, questions put to their various language support teams, direct comments, developer experience in handling the viewer code, etc. This is to be submitted to Linden Lab so that they might seen common trends / requests from users.

2021 SUG meeting week #37 summary

Missing Melody, May 2021 – blog post

The following notes were taken from the Tuesday, September 14th, 2021 Simulator User Group (SUG) meeting. The meeting was recorded by Pantera Północy, and the video is embedded at the end of this summary. Note this summary focuses on the key points of the meeting; where there is something to report, the video should be referred to should full details of the meeting wish to be reviewed.

Server Deployments

At the time of writing, the server deployment thread had not been published.

  • Tuesday, September 14th: no deployment to the Main SLS channel.
  • Wednesday, September 15th all simhosts should be updated to the same revisions to the new server configuration that was deployed to the Ferrari RC in week #36.

HTTP-Out Proxy

Monty Linden deployed the new HTTP-out proxies in week #36. It wasn’t entirely glitch-free (but not as bad as the August attempt), with issues occurring in a part of the configuration that didn’t allow for immediate correction. Monty hopes that the lessons learnt with make future deployments smoother.

SL Viewer

No updates to the current batch of official viewers to mark the start of the week, leaving the current pipelines as follows:

  • Release viewer: version version 6.4.22.561752, formerly the CEF Update RC viewer, issued July 24 and promoted August 10.
  • Release channel cohorts:
    • Grappa Maintenance RC, version 6.4.23.563012, dated August 24.
    • Happy Hour Maintenance 2 viewer, version 6.4.23.562602, issued August 23 (dated August 20).
    • Simplified Cache RC viewer, version 6.4.22.561873, dated August 9.
  • Project viewers:
    • 360 Snapshot project viewer, version 6.4.23.563579, issued September 3.
    • Performance Floater project viewer, version 6.4.23.562625, issued September 2.
    • Mesh Optimizer project viewer, version 6.4.23.562614, issued September 1.
    • Legacy Profiles viewer, version 6.4.11.550519, dated October 26.
    • Copy / Paste viewer, version 6.3.5.533365, dated December 9, 2019.

In Brief

  • The question was asked on why, when set using llCollisionSound, the sound heard on colliding with an object will revert to the default if the script making the change is removed, rather than being retained as a prim property (like other sounds “scripted into” an object). This is because currently, the sound remains a property of the script, but there are plans to make it consistent with other prim properties.
  • LL are working on “stuff” (Mazidox Linden’s term) to help with more efficient script running within regions. The precise details remained unspecified, although some aspects of the work are already on at least some of the RCs channels, and the hope is to get more grid-wide by the end of the year.
  • The Percentage Script Run metric within the viewer stats (CTRL-SHIFT-1) is not seen by the Lab as a particularly useful metric when compared to something like total scripts run, as the Percentage Run metric can depend on circumstance, rather than being indicative of actual simulator performance.
    • Example: a region running 1000 out of 1000 scripts in a frame will report 100%, whilst a region running 1000 out of 10,000 will report 10% – but both are processing the same number of scripts, and so performing equally in this regard.
    • Monty Linden also pointed out that the Percentage Run metric can easily be warped simply by the behaviour of a single script, and noted he has some new internal metrics he is testing that he hopes might provide a better perspective of script performance within a region.
  • The above points led to an open discussion on script processing as a whole: the use of “fairness” policies to prevent parcels within a region making too heavy a call on simulator / simhost resources (including being swamped by heady script loads on avatars, etc.); allocating script memory size; general ideas on improving script efficiency through the use of things like regular expressions; etc.
    • This conversation included a comment from Rider Linden that LL would be interested in the Firestorm script pre-processor were it to be contributed.
    • The suggestion was made that LL could provide HTTP-out access using the AWS Dynamo DB for those who need bigger KVP databases – and it was pointed out that users can always rent their out Dynamo DB stack.
    • No specifics on what the Lab might or won’t do vis scripts and script management, although Monty Linden revealed he’s been personally speculating on the advantages (or otherwise) of “higher level functionality” in the LSL libraries so that “more could be done with less code” – although he has only general ideas of possible functions in this regard.
    • See the video for more on specifics.

2021 SUG meeting week #36 summary

Zephyr, May 2021 – blog post

The following notes were taken from the Tuesday, September 7th, 2021 Simulator User Group (SUG) meeting. The meeting was recorded by Pantera Północy, and the video is embedded at the end of this summary. Note this summary focuses on the key points of the meeting; where there is something to report, the video should be referred to should full details of the meeting wish to be reviewed.

Server Deployments

At the time of writing, the server deployment thread had not been published.

  • Tuesday, September 7th: no deployment to the Main SLS channel.
  • Wednesday, September 8th should she all of the the remaining simhost on the SLS RC channels (Magnum, BlueSteel, Le Tigre and Ferrari) moved to the new AWS server configuration as mentioned here, which will cause some incidental changes to how mesh land impact is calculated, but the primary change will be a small but noticeable bump in speed for most regions.
    • The new configuration can also cause a slight variation on floating point rounding that can show up in Land Impact calculations under rare circumstances. However, LL believes the impact is going to be so limited, it’s unlikely most people will notice.
    • In addition, RC Ferrari may get an update to the simulator configuration, if cleared by QA.

HTTP-Out Proxy

Monty Linden is also going to attempt a fresh deployment of the new HTTP-out proxies. The original deployment in late August went sideways very quickly. The hope is that this deployment will go a lot smoother. HTTP listeners are not changed by this update.

SL Viewer

No updates to the current batch of official viewers to mark the start of the week, leaving the current pipelines as follows:

  • Release viewer: version version 6.4.22.561752, formerly the CEF Update RC viewer, issued July 24 and promoted August 10.
  • Release channel cohorts:
    • Grappa Maintenance RC, version 6.4.23.563012, dated August 24.
    • Happy Hour Maintenance 2 viewer, version 6.4.23.562602, issued August 23 (dated August 20).
    • Simplified Cache RC viewer, version 6.4.22.561873, dated August 9.
  • Project viewers:

In Brief

  • Work is still progressing on the tools update.
  • The majority of the meeting involved a general discussion (largely among users present) as to the merits of providing support for Scalable Vector Graphics (SVG) and animated gifs; the cloning of regions, a concern that the lack of defragmentation in the KVP (experiences) database might lead to issues for those reaching the limits of their allowed space (to be investigated), and a texture issue apparently specific to a single Skill Gaming region (referred to support). As this discussion did not yield definitive news / options for action / response by the Lab, please refer to the video below for further information.