Linden Lab: updates to policies and new initiatives on community relations

© and ® Linden Lab

On Thursday, May 2nd, 2024, Linden Lab issued the promised updates to both public-facing (i.e. linked to the Terms of Service) and internal policies.

These updates, together with additional internal changes (as noted below), have been made in the wake of investigations carried out in the wake of allegations made pseudonymously in February via the social journalism website Medium (and since removed).

In March, Linden Lab Executive Chairman Brad Oberwager (Oberwolf Linden) made a public statement on these matters indicating as much as was deemed necessary at the time (see my own reporting here, if interested), and that a further statement would be made in due course. It was further indicated by Keira Linden, speaking during a Lab Gab session released on April 19th, 2024 (and summarised in my own words here) that updates to policies were (then) being finalised, so the May 2nd statement – entitled Enhancing Our World Together – comes as no surprise.

Within it, Mr. Oberwager provides a short summary of the outcome of the investigations into the allegations made, before going on to summarise actions that have been / are being undertaken in the wake of those investigations, stating:

The investigation determined that all Lindens and contractors have stayed in compliance with our own community guidelines, as well as unwritten, ethical guidelines. I do not make this statement lightly, and I know there will be plenty of discussion. What I can say is that there is no incentive, monetary or otherwise, for me to mislead the community. At some point, the community has to trust that we, the Lindens, do well when the community thrives. We may make mistakes along the way, and we know that our community will engage with us when we do. Second Life is an enormous virtual world and we have to walk a very fine line between policing and preserving freedoms while also protecting the future growth and health of Second Life as a platform that respects diversity and creative expression among our community.
The findings did highlight opportunities for improvement. As a result, we are making updates to our internal policies to raise the standard for how Linden employees should respectfully engage with community members. This addresses multiple forms of engagement including how we present ourselves, how we interact with the community (even in moments of conflict), and how we minimize the perception of conflict of interest and favouritism in our interactions. 

As a result, the Lab has:

  • Updated the Child Avatar Policy related to the Second Life Terms of Service (ToS) – hence the need to re-accept the ToS on accessing Second Life or its related web properties.
  • Updated internal Policies and Procedures
  • Implemented personnel changes
  • Initiated management improvement programs
  • Committed to Community Roundtables (see below)
  • Committed to increased transparency and accountability

In terms of the the changes to the Child Avatar Policy, the statement notes:

We know that this update has the potential to cause confusion or concern in our community, so we’ve prepared an FAQ which we will continue to update as questions come up.

Community Round Table

  • The first of the Community Round Table events, as referenced in the statement and as previously announced by Linden Lab, will take place between 09:30-11:00 SLT on  Monday, May 20th, 2024, although the venue still to be announced (at the time of writing).
  • The event will feature Mr. Oberwager among those taking part from the Lab. It has been indicated that this event will have a focus on the acquisition of Tilia Inc., by Thunes, but also that reasonable questions / concerns on matter such as this might be addressed.
  • At the time of writing, and anonymous form for those wishing to ask questions of the Lab / offer feedback / suggestions on improving Second Life remained open (but I would advise using it sooner rather than later, if you intend to do so).
  • There will also be a Q&A portion during the Round Table at which questions  / ideas can be put forward.

Please note: if you opt to comment on the Lab’s statement, as outlined in this article, please refrain from discussing / naming any individuals, whether or not they may be related to the matters pertaining thereto.

 

Vindfjell: Nordic Beauty in Second Life

Vindfjell, May 2024 – click any image for full size

Open for a period of a month – through until late May 2024 – is a new Homestead region design by Dandy Warhlol (Terry Fotherington). Called Vindfjell, it is a marvel of windswept, Nordic beauty, balancing the region perfectly against the surrounding backdrop.

It’s my wont to often try to place regions with natural settings like this against locations within physical world which they might – if they existed – reside, or at least helped to inspire them. In some cases, this is helped by the region creator pointing to their inspiration or inspirations for their designs; sometimes it is possible to take a lead from the overall design and the designer’s background; other times, it is pure guesswork and imagination on my part.

Vindfjell, May 2024

With Vindfjell, it might be easy to point to Telemark County in Norway – specifically the Vindfjell mountain and nature reserve. However, whilst the name might well be taken from that area of Norway, I’d suggest that’s as far as the inspiration goes; the region itself folds numerous ideas and elements into it so that it is possible to see influences from across the Nordic countries of Finland, Sweden, Norway and Iceland and their associated autonomous regions, together with the likes of Denmark’s Faroe Islands and Greenland.

This is a place of rugged beauty and hardy living; a sheltered island sitting within fjords and inlets where fisher folk can live protected from the harsher aspects of North Atlantic weather, and from which they could depart in their boats to ply their trade, perhaps supplemented by a little sheep farming (although the sheep also likely help feed them!).

Vindfjell, May 2024

Given this, and as one might expect, the houses and cabins tend to confine themselves to the coastal aspects of the setting, where they can be easily reached by boat; indeed few are without a wharf, jetty or wall where boats may come alongside. Most – as typical of many Nordic houses in remote / rural areas – have a semi-turfed roof to help with insulation. These and the rugged nature of the island I found particularly evocative of my times in the northern parts of Iceland around Akureyri (which remains a place with one of the most spectacular runway approaches I’ve experienced, flying down through the ever-narrowing fjord) and Mývatn.

Most of the setting’s interior is given over to rocky beauty, with scrub grass and the occasional tree breaking the ground – something else that brought to mind parts of Iceland (and indeed, some of the remoter points along the north coast of Scotland I’ve seen).

Vindfjell, May 2024

However, the one exception to this is a large industrial-like structure sitting somewhat inland, balanced between a deep gorge cutting its way through the landscape and a large body of water. Its presence, coupled with the electrical power lines close by together with the water and nearby falls might suggest this may once have been a hydroelectric power generation centre, or perhaps a place where geothermal energy had once been used to provide local power.

Or maybe the building had some other purpose, now being deserted; the choice is left totally open to the imagination – which adds further to the beauty of the setting, allowing as it does visitors to cogitate their own narratives as to the history of this place.

Vindfjell, May 2024

A further hint that the island once had something of an industrial use sits on the north-western headland, misty waters encroaching upon three sides. This is the kind of promontory many would look to site a lighthouse. Instead, Dandy (wisely, in my opinion) eschews that cliché and instead offers an ageing storage tank as a sentinel  overlooking the waters, the gentle twist of steps around its circumference making an easy climb to its flat top, the threatening graffiti notwithstanding!

The landing point for the region sits somewhat towards the centre, amidst the scrub grass where sheep are grazing peacefully, having wandered up a narrow valley from the little farmhouse / fisherman’s cabin on the southern coast. As well as providing the route back to that cabin – no doubt followed by the sheep as night closes in, and the sheep dog herds them gently home – the grassland also presents a path and board walk down to the north side of the land, from where the storage tank mentioned above might be reached, together with the grassy spit of land forming the island’s northern side and which provides space for a couple of windswept houses.

Vindfjell, May 2024

In addition, the graceful arc of a stone bridge spans the gorge from this sheltered grazing, giving arrivals the means to reach the old industrial unit with its attendant body of water or follow a fence-marked trail down to the little hamlet occupying the south-east east of the setting, as they find shelter against the elements on their southern side by a blocky bluff of a headland poking out into the sounding waters.

Throughout all of this, Dandy has added further ambience to the setting via the region EEP, and through the use of mesh “puff” clouds, low-lying misty and floating seed heads float and flow as they are caught on the wind (in some cases to be blown helter-skelter between the narrower walls of rock, where one much reasonably expect any breeze to be funnelled and accelerated). That said, the static nature of the mesh clouds are a little at odds with the haunting hiss of the wind present in the sound scape – but one can forgive their refusal to move simply because they add a further depth to the setting.

Vindfjell, May 2024

Dandy calls the setting “ephemeral”, mostly because Vindfjell is only with us for a short time. As such, it’s a fitting term – but one to which I’d personally add the word “beauty”, as the setting really is glorious in its natural beauty and sense of being. A fabulous celebration of the rugged pulchritude of Nature, this is a setting very definitely not to be missed.

SLurl Details

May 2024 SL Web User Group summary

The Web User Group meeting venue, Denby

The following notes cover the key points from the Web User Group (WUG) meeting, held on Wednesday May 1st, 2024. They form a summary of the items discussed and is not intended to be a full transcript. A video of the meeting, recorded by Pantera Północy, is embedded at the end of this summary – my thanks as always to Pantera for recording it and making it available.

Meeting Overview

  • The Web User Group exists to provide an opportunity for discussion on Second Life web properties and their related functionalities / features. This includes, but is not limited to: the Marketplace, pages surfaced through the secondlife.com dashboard; the available portals (land, support, etc), the forums.
  • As a rule, these meetings are conducted:
    • On the first Wednesday of the month and 14:00 SLT.
    • In both Voice and / or text.
    • At this location.
  • Meetings are open to anyone with a concern / interest in the above topics, and form one of a series of regular / semi-regular User Group meetings conducted by Linden Lab.
  • Dates and times of all current meetings can be found on the Second Life Public Calendar, and descriptions of meetings are defined on the SL wiki.

Marketplace Infrastructure Update

  • The Marketplace infrastructure update has been completed, although the work did lead to a few “bumps” and some rapid bug fixes. However, the Marketplace team believe things should be running “just fine now”.
    • If any Merchant is experiencing issues with list / updating items, etc., then it is requested they raise a Canny report through the Feedback Portal.
  • As a result of this work, the Marketplace should be a lot more responsive in terms of page loading, etc., and the work also opens the door to the Lab adding a “lot of cool features” to the MP.
  • Garfield Linden noted that the focus on MP work now is making it “mobile-friendly and making improvements to Marketplace search”.

General Discussion

  • Sntax Linden indicated that the request to allow people to be able to Gift items directly from the Marketplace without having the item transferred to their Shopping Cart is “high” on the list of updates for the MP, but will not be available “soon”.
  • There have been multiple requests for users to be able to have more wish lists / favourites lists, both public and private. Requests to go with additional lists were also given, including:
    • Provision of sort filters added (e.g. newest first / oldest first)
    • Ability to search lists for items previously added to a list.
    • Ability to give lists custom names / create custom lists (e.g. by selecting items in another list / the Shopping Cart and use them to create a new wish / favourite list).
    • General load time improvements (for those with very large lists).
    • An ability to move items more easily between different lists (e.g. from the Shopping Cart to a favourites or wish list, or between wish lists if there are multiple lists available, etc.).
    • All of these were seen as potentially “good ideas” for improving the functionality and usability of lists within the MP.
  • A further request was made for Merchants to be able to respond to poor ratings and / or purchasers to be able to message Merchants through the MP – particularly to help where people have made a purchase and are confused about something and needs a little assistance.
    • A messaging system was seen as particularly beneficial for Merchants who get their IMs capped, as it provides a further channel to track comments and requests, making it potentially easier to help provide customer service support / mitigate bad reviews that are based on misunderstandings.
    • Sntax  suggested this could be handled via a prompt / link could be added to the review option (e.g. “do you need assistance with the items? Contact me by clicking here”).
    • This suggestion was seen as potentially However, there was some opposition to making any message option that “hidden”.
    • Instead, a preference was expressed for a proper messaging system – button, form, an “inbox” for the Merchant to receive messages (rather than them going to e-mail, although this should be offered as an option), etc., – all of which would take significant resource to supply.
  • The above led to a broader request to make it possible for anyone to reply to a review – so even if the creator of a product does not reply, someone who might be able to help (e.g. having gone through a similar misunderstanding) can drop an explanatory reply.
  • A request was made for LL to provide more header differentiation between e-mails sent to users that are off-line Group notifications and those that are actual off-line IM from individuals, with some claiming Gmail often lumps them together after filtering (which could as much be an issue in how the Gmail filter is set-up).

 

Next Meeting

  • Wednesday, June 5th, 2024.