Second Life: 90-day transaction history premium benefit

On Tuesday, November 7th, Linden Lab announced their new Premium membership benefit, previously hinted at  in recent blog posts.

In short, and with immediate effect, Premium members will have access to 90 days of L$ transaction history – almost 3 times as long as Basic members, who will retain access to  32 days transaction history.

The blog post also reveals and interesting statistic – quote:

Every day, the Marketplace alone sees more than 20,000 unique buyers purchasing more than L$16,000,000 worth of goods from more than 15,000 unique sellers.

Allowing for the caveat of “more than”, with a 5% commission on all Marketplace sales, this would indicate that the Lab is generating some L$800,000 in revenue from Marketplace sales, or very approximately some US $1,123,077 per year. While approximate, this gives some idea of the contribution the Marketplace makes to the Lab’s revenue stream.

Having an extended transaction history kept on file is something a lot of merchants will likely find useful, particularly when dealing the customer enquiries or issues. As such it will be interesting to see the feedback on this benefit.

Certainly, a benefit like this, together with those such as the extended access to concierge support, the increase in the number of off-line IMs Premium members can access on next logging-in, and the increase in group slots from 42 to 60 for Premium members, is likely to be a lot more welcome among a broader cross-section of Premium members than the “gift” type of benefit might reach, and liable to be far more practically used.



Reminder: SL support site upgrade

Update, Wednesday, November 8th: the planned upgrade has been further delayed, until 15:00 SLT om Monday, November 13th. See here for more.

Update, Tuesday, November 7th: the planned upgrade has been postponed until Wednesday, November 8th, starting at 15:00 SLT. See here for more.

This is a reminder that the SL support site will be undergoing an upgrade commencing at 15:00 SLT on Tuesday, November 7th, 2017, and likely extending through until Wednesday, November 8th, 2017, in which the support offering will be migrated to Freshdesk.

News of the update was first announced by the Lab on Tuesday, October 31st, and I’m blogging on it now to hopefully help keep the news fresh in people’s minds.

The overall migration will be handled in two parts, the first being a migration of all open support tickets, and all those raised since the start of 2017, as the official blog post notes:

What this means for Residents is that after 3pm (PT) on 11/07 you will be unable to submit, edit, or view your current support tickets. The downtime will be used to complete a migration of all the current support tickets to our new Customer Relationship Management tool.

We currently plan to have the support system back up and running by 9am PT on 11/08 …

The initial migration will include all open support tickets and any which have been opened since the beginning of 2017.

Once this phase of the migration is completed, the support site will be re-opened for the submission of new tickets / review of open tickets, etc., all of which will be managed using Freshdesk.

Following this, work will commence in migrating the remainder of the support site data. However, this will take time, as the Lab notes there are around 1.2 million historical support tickets to migrate, together with some 200,000 Live Chat records.

Should you have any closed ticket from 2016 or earlier which you think you may need to access, you have until 15:00 on Tuesday, November 7th to collect that information.

Further information on the migration will be posted by the Lab as the work progresses.

A trip to Borneo in Second Life

Borneo; Inara Pey, November 2017, on FlickrBorneo – click any image for full size

Borneo is a homestead region designed by Neva Crystall (NevaCrystall) on behalf of region holder Gac Akina, and which has just opened. Being a fan of Neva’s work, I was keen to hop over and take a look after hearing about it via Shakespeare and Max after they spent time there at the weekend.

“Neva is magical!” Gac told me as we chatted about the region. “It was supposed to be friends only location; we all needed a place to chill and hang together, but then I just couldn’t lock this up for only a few. I’m very happy we are getting visitors and can’t wait to start seeing some pictures pop up 🙂 .”

Borneo; Inara Pey, November 2017, on FlickrBorneo

The setting has the look and feel far removed from the one you might imagine from the region’s name. Instead of a tropical jungle-like environment, Borneo presents a location strongly suggestive of a northern temperate area, perhaps in the Pacific north-west of North America, or maybe coastal Sweden. It’s somewhat industrial in tone, and set beneath a hazy, cold-looking sky suggestive of the onset of winter.  The region is split into two islands, the larger of which forms a curve running from the north down to the east, while the smaller sits towards the south-west, as if protected by the larger’s curve.

Both are rugged in nature, rising from the surrounding waters on rocky shoulders. The landing point sits to the north side of the larger island, on hard-packed earth. An old warehouse sits to one side of the landing point, with a smaller barn-like storage area on the other. Both clearly haven’t been used for their intended use for some time; the smaller is overgrown and full of ageing bric-a-brac, the larger looks like it has in part been turned into a makeshift den, although one room has long since been claimed by nature.

Borneo; Inara Pey, November 2017, on FlickrBorneo

The flattened ground running between these two structures suggest an old road, or perhaps the remnants of a railway spur, arcing as it does along the spine of the island. Follow it around to the east and south of the island, and it will bring you by way of a gabled gate to a house  on the southern headland – but do note this is not open to the public, so don’t be surprised by the ban lines crossing the path before it.

Take the track around to the west, however, and no such barriers block the way. Instead, the path will lead you by way of an old wooden bridge spanning the narrow channel between the two islands, to a third warehouse, this one converted into a bar, the Borneo Pub. “I can’t wait to open the pub,” Gac told me. “We’re waiting on the logo. We’ll have music and parties there. Nothing really scheduled, just for fun and for people to enjoy. I’m hoping we’ll start in the next week or two.” The bar sits within its own parcel, complete with a dedicated in-world group for those wishing to be kept informed of events there.

Borneo; Inara Pey, November 2017, on FlickrBorneo

Sitting within the curve of the main island is a small, stark bay. This can be reached by a mix of wooden steps and board walks leading down from a another gabled gate, this one close to the landing point. It’s not the cosiest of spots in terms of looks when compared to the usual (and oft-expected) beach, but it does have a certain character and warmth – there is a little snug along one of the board walks, while down by the foot of the steps is a little ramshackle trailer serving hot drinks which the local cat clearly recommends!

Balancing the route down to the bay, and on the north side of the island, is a path that snakes its way down to an old quay. An old fishing boat is drawn up alongside, sitting close to its wrecked twin. Both vessels in the shadow of a brick-built lighthouse that raises a slender finger to the sky, tall enough to look down on the landing point and its buildings.

Borneo; Inara Pey, November 2017, on FlickrBorneo

There is a wonderful feeling of wild desolation about Borneo. cold it may look, but it is rich in character and marvellously presented to both explorer and photographer alike. The attention to detail is superb, the detritus of work and life, giving a real sense that this is a place long-established and with its own history, all of which makes for a rewarding visit.

SLurl Details

  • Borneo (Borneo Isle, rated: Moderate)