Firestorm 5.0.1 demand: “please be patient”

firestorm-logoUpdate, 11:23 SLT, Wednesday, December 14th: The mirror sites are now available – the links are available here.

On Tuesday, December 13th, Firestorm released the much-anticipated Bento update, Firestorm 5.0.1 – which you can read about here.

HOWEVER, such has been the demand for the update, the Firestorm servers have been overloaded, a situation which has left Firestorm without the ability to  provide their download and web services.

“This is an unprecedented situation for us,” Jessica Lyon, the Firestorm project lead informed me. “While we have had download problems in the past, we’ve never seen demand on this scale before. It’s repeatedly taken all our servers off-line with the load.”

Because of the demand is preventing people from even accessing the Firestorm web services – the blog, JIRA, etc., – the Firestorm team is asking that people hold-off if they cannot obtain a download or access the Firestorm website, and not to keep repeatedly trying.

Jessica added, “Please, just be patient. Our servers need the breathing space. We are working on adding additional capacity to meet the demand trough mirror sites, but this does take time.  When we have these up and running, we’ll let people know through the in-world Firestorm support groups and social media.”

In the meantime, and in an attempt to alleviate the lack of downloads, some people have placed the Firestorm 5.0.1 installers on cloud servers, dropboxes, and other network file sources. While the effort to help meet the download demand is appreciated, the Firestorm team ask that people do not do this, but to wait until Firestorm’s own mirrors are up and running.

“With the best will in the world, not all networked download sites are secure, and there is a chance that by going to some, users could inadvertently expose themselves to the risk of viruses or Trojans,” Jessica said. “At the end of the day, we can only guarantee our download service and its mirrors are secure, and we’d prefer that people wait a little while, rather than expose themselves to any such risk.

“Again, we will notify people via the in-world support groups as the situation improves, and also via Twitter and any other medium we can use.”

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3 thoughts on “Firestorm 5.0.1 demand: “please be patient”

  1. I understand their wish to discourage unofficial download sources. But perhaps it’s time for them to consider moving their own downloads to the cloud. I remember the old days when everybody had to download a new viewer from Linden Lab every Tuesday, and the downloads were very slow because everybody was hitting their servers. Then one day, LL moved their downloads to Amazon’s cloud infrastructure and all the download problems went away; Amazon was able to handle their big demand spike every week.

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    1. Thanks for the suggestion Shirley. We have of course already looked into avenues like that but they cost a LOT of money and since we only scrape by with the little bit of adsense revenue we get during releases we simply couldn’t afford that. Historically we’ve never ever had this much of a problem with our releases. Downloads would sometimes be slow but we’ve never been knocked offline like we have this time around. In the future we will have mirrors in place prior to releases and we may in fact move away from a wordpress website, since wordpress is just not very good at handling substantial amounts of traffic.

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