SL22B Meet the Lindens: Philip Rosedale – summary

SL22B Meet the Lindens: Philip Rosedale, with Brett Linden (r) 
On Wednesday, June 25th, 2025, Linden Lab held the second of the SL22B Meet the Lindens events, featuring Second Life and company founder, Philip Rosedale, in conversation with Brett Linden. The session was live and featured a mix of pre-submitted questions, and those asked during the session.

This is a summary of the majority of topics discussed at the session, and the official video of the session is embedded at the end of this article.

Fore ease of reference:

  • Timestamps are provided to the relative points within the video where specific topics are discussed, allowing readers who prefer to listen to the comments directly to be able to do so. 

 

Table of Contents

  • In the hopes of better continuity, questions asked during the open Q&A session which related back to comments made earlier in the session have been incorporated within the topic section itself under the heading “From the Live Q&A Session”.

Note this is not intended to be a full transcript, but rather covers those items discussed which are liable to be of the most interest.

Personal Perspectives on SL and Working at LL

[Video: 7:37-10:38]

  • Has been back working on Second Life full-time for some seven months. Prior to that, was sharing office space with LL, but was not working on SL day-to-day (that work was with In Reality Lab (IRL415).
  • Obviously, for the first 10 years, was the CEO of Linden Lab.
  • Recognises the company has 25 years of history and SL has changed a lot, but is delighted that overall, the technology LL has created / brought together is good, positive and humane for people, when as a whole within the industry, the overall impact of technology can be uncertain – or even negative (as with social media).

What is He Most Proud of with Second Life?

[Video: 10:39-12:02]

  • Would say is he is not proud of anything he has created – but is proud of what people have created in SL.
  • From the start, was always most interested to see what people would create in SL, and started out more from a physics perspective than a creator perspective: making various physics laws and then seeing what people created using those laws.
  • Points specifically to:
    • The volume of art produced within Second Life, and how it is exponentially larger than any single art museum.
    • The number of teaching / learning spaces and all the various ways they are used.
    • All the communities that have grown in SL – particularly their support for diversity.
  • Is “super, super proud” of the positive feedback he receives from people about how SL has helped and changed them.

Is There a “Hidden Gem” in Second Life?

[Video: 12:16-14:49]

  • Thinks Second Life has so many hidden gems. Second Life could be compared to Los Angeles, but has for more to discover within it than can be found in LA, so picking on a particular thing as a “hidden Gem” feels “goofy”.
  • That said, would say that one thing he would like to see more of is the “sandbox experience”: people building and sharing together in sandboxes, becoming friends learning from one another, teaching one another.
  • Does not believe LL has intentionally changed this, but the nature of the platform has simply drifted away from it. So while not a “hidden gem”, would like to see a move back towards it more.

From the Live Q&A Session

[Video: 52:41-54:54] In response to a comment that while he mention in-world building, Second Life has become more about building content outside of the platform and then “showcasing” it in-world, rather than fostering the arts of in-world creation, and asking if SL will “again” get tools to encourage the latter?

  • Believes SL has always been a place for content creation, and believe it should remain so, but recognises a need to provide more tools for content creation.
  • Notes that earliest content creation was prims, and most users learned to build using them. However, mesh is a more sophisticated means of content creation, which necessitated leaning on external building tools and then import the results.
  • Were it possible, he would have some form on in-world mesh editing capability, but providing such would be difficult because of the complexities and capabilities of the toolsets involved (e.g. blender).
  • Suggests that if SL is not supporting enough of the features of something like Blender in-world, then perhaps the Lab might need to figure out how to correct that.

[Video: 58:58-1:01:07] What is the one thing you would change in Second Life if you could?

  • While there are lots of things he would like to change, the first thing that came to mind was better support for democracy and Groups.
  • A lot of good work has been done with Groups, but when SL was started, Groups weren’t considered, nor were things like social media, as SL was supposed to be a place.
  • Groups were one of the things that came out of SL that he didn’t really expect, and it has given him pause for thought on how self-governance tends to be done through Group membership.
  • So sees making Groups stronger in terms of governance, democracy, identity and reputation, etc., as important, and as such, would liked to have considered Groups from the outset as a “kind of a fundamental all primitive in Second Life”.

On His Vision for Second Life (next few years)

[Video: 2:20-4:41]

  • Second Life can do something really special – preserve diversity in an increasingly homogenous world.
  • A lot of what is going on in the physical world – social media, AI, the geopolitical situation in many countries (notably, but not exclusively the United States) – is trying to make everyone in the world more similar and repressing differences between people.
  • So in thinking about a “vision” for Second Lie, tends not to focus on a specific feature or reason for the platform, but the opportunities SL has to stand as a place that preserves diversity and differences, and the ways in which it can deliver on that.

On Expanding the User Base: Non-Verbal Communication Cues

[Video: 4:44-7:35]

  • Find it amazing that SL has been around for 20+ years, and still represents probably the largest gathering of “grown-ups” in a virtual world.
  • Recognises that SL is not for everybody and only a tiny fraction of a single percent of people are using it, whereas social media is used by a majority of people worldwide.
  • Personally believes that to make SL more accessible to the majority is to get people comfortable with using SL through better transmission of nonverbal cues.
    • Right now, an SL avatar is non-expressive in terms of what a person is expressing by way of hand-gestures, facial expression, etc.
    • Such no-verbal cues are critical to communications, and in order to gain millions (or more) users, SL needs to be able to someday express them.
    • Believes this is a particular reason why VR Chat has been so successful, because VR headsets allow more non-verbal cues on communication to be expressed.
  • Obviously recognises there are other technical aspects of SL which need to be addressed: the complexity of the viewer UI, avatar dressing, etc., but to grow the user base, SL needs to get everyone more comfortable talking to people they don’t know by transmitting these non-verbal cues.

From the Live Q&A Session

[Video: 35:07-37:23] In response to a comment on the benefits of the asynchronicity of text chat, which many users prefer:

  • Didn’t mean to dismiss other means of communication in Second Life such as text chat, avatar actions, etc., and totally values these means of communication.
  • Rather, he meant that if two complete strangers are put together with Second Life, unable to physically see one another and their avatars their only means of communication / interaction, most will express discomfort at conversing with a stranger without the benefit of body language and non-verbal cues as to what the other person is thinking.
  • So while the more “advanced” means of communications within Second Life are valuable, there are table stakes around getting people comfortable when they are conversing with strangers through non-verbal cues.

On Second Life and VR

[Video:  14:55-18:09]

  • Bringing native VR headset support to SL is something the Lab is “always” thinking about. However, there are no current plans to do so.
  • Has a deep respect for VR Chat in the way it has demonstrated how to build an experience like SL entirely for VR headsets – something he tried to do with High Fidelity, and recognises there are “amazing” experiences to be opened up by VR headsets.
  • However, also recognises that VR headsets are not for everyone and they’re may not be particularly with people to whom something like Second Life appeals.
  • As such feels the overlap between VR headsets and virtual worlds is not clear, but is by no means a 100% overlap.
  • But again, does feel there are capabilities SL has which VR could “completely open up” (e.g. the already mentioned non-verbal communication cues).
  • Also notes that some of this could possibly be achieved without the need for a VR headset, such as using a combination of AI tools and a webcam (or webcams) as a means of conveying non-verbal cues and controlling an avatar, without the need to put on a “face toaster”.
  • So, does think VR support for SL is interesting, it’s just not something the Lab has any announcements about at this time.

On Second Life and AI “Taking Over”

[Video: 18:10-21:25]

  • As a sophisticated technologist, and is very involved in AI, and is on the board of the California Institute for Machine Consciousness (AI), and so is doing a lot of work on AI outside of Second Life.
  • Within Second Life, believes the Lab has been very cautious with regards to AI, and has tried to be respectful as to the risks and the debate about how to use AI.
  • The Lab hasn’t “done anything broad” as yet with AI outside of a few experiments.
  • Stated that any use of AI within Second Life “has got to end up by enhancing human contact not reducing it”, by helping people to connect to one another, and must do this “well”.
If AI can help with that, I’m all for it; if it hurts that, we shouldn’t do it. And as long as I’m here, I’m going to think I maintain precisely that position.

– Philip Rosedale on AI

  • Outside of Second Life, thinks that AI offers “big possibilities, but also even more enormous risks”, and is going to cause some “necessary existential risk” which will cause “profound change” in the whole human population, and believes this will include:
    • Forcing us as a planet-girdling species to change how we work together and do things.
    • Potentially change our entire economic structures.
  • As someone who programs a lot with AI, and as an engineer, is both shocked and excited about the potential impact of AI in the world whilst still trying to make sense of it.
  • Returning to SL, believes the Lab is being “super cautious” and respectful of the risks that people have been raising.

From the Live Q&A Session

[Video: 41:31-47:10] On the use of AI Tools in Content Creation & managing the influx of copyrighted and potentially copyright-derived material produced using AI being upload to SL / the Marketplace.

  • Notes that there are many different types of AI content, and that the general thinking among experts is that there is little hope of using AI tools to detect AI generated content.
  • Given this, it would not be technically possible to add a “no AI” filter to the SL upload mechanisms; the technology is simply moving too fast, and would outstrip any such capability.
  • That said, LL does respect the conversation going on around whether and to what extent and what should be the proper approach for AI should be.
  • Believes that the wider global discussions on the use of AI are appropriate to be considered.
  • Also feels that a lot of AI generated 3D content is so bad he doesn’t believe it would gain much of a foothold in SL compared to the content people are making, and that given the overall state of AI 3D content tools, doesn’t feel that at this point in time, it is not a major concern – although this could change.
  • Points to his essay Ultravalletic Catastrophe and the potential for AI to completely overwhelm social media messaging due to its ability to impersonate people, which he sees as a major issue, and notes that this could result in fake AI “people” creating Second Life accounts, and we’re not even going to know it; so we’re all going to have to deal with the problem, and there’s not an easy way to just put a there’s not an easy way to put an AI filter on Second Life, even if everyone wanted one.
  • Believes that with his background and LL’s geographic positioning, the company will probably figure out what to do “right” with AI.

On Inclusion and Accessibility

[Video: 21:36-22:52]

  • Is particularly looking forward to the full deployment of the WebRTC (Real Time Communication) Voice service to replace Vivox.
  • As well is improving Voice quality, this will allow:
    • Speech-to-text and text-to-speech.
    • Language translations.
  • Thinks this can all be done later in 2025, with captioning (speech-to-text) and text-to-speech being the “number one” accessibility request of which he is aware.

On User Growth and Retention

[Video: 23:01-27:32]

  • Notes that between Project Zero (the SL viewer in a browser) and SL Mobile, the Lab has been able to get 10 times as many people from the sign-up page and into SL compared to having to download and install the viewer.
  • This looks to have doubled the number of people returning to SL after the first couple of times they initially log-in.
  • Regards this as an important metric in allowing LL to further grow Second Life.
  • Following-on from this, the focus is shifting towards
    • The experience new users have after coming into Second Life.
    • The whole dressing an avatar / changing an avatar’s appearance.
  • Some of the latter has been initiated through the Avatar Welcome Packs, and will be expanded into the complexities of actually customising an avatar, with the aim of simplifying it – or at least making it “modestly difficult rather than almost impossibly difficult.”
  • His own experiences in trying to create an avatar / look (see the videos here and here) have helped inform a design direction for the Lab to take, and so updates should be coming Soon to Welcome Areas.

From the Q&A Session: Project Zero

[Video: 37:24-38:51] Will Project Zero ever be free to those on lightweight hardware?

  • The hope is to make it free at some point; currently, it is expansive to stream the viewer to a browser by the hour.
  • So yes, longer term the hope is there, but right now, LL cannot offer it for free, and are focusing on offering it more to incoming new users rather than existing users – hence why some have not been unable to access it.
  • Is optimistic about being able to offer it potentially for free because the rapid advances in AI are driving the price of GPUs down very fast, so there will be a crossover point which, once reached, will make more sense to offer Project Zero free to everybody, but things are not yet at that point.

On Creativity and Messaging / Policies and Supporting Creativity

[Video: 27:35-29:55]

  • Agrees that maybe there are ways LL could do a better job to about what should be compelling to you as you’re coming to Second Life as a creator.
  • Outside of for the “table stakes” of content creation: keeping fees low, the GDP stable, the ability to make money through content creation, etc., believes that adding creative features and capabilities is a mechanism for supporting creators.
  • Specifically mentions:
  • Notes that support of glTF is important a) because it is a recognised standard and makes it easier to import from content creation tools into SL; b) support for the current mesh import format (COLLADA.DAE) is being increasingly deprecated within content creation tools.
  • These are projected aimed for this year, and more broadly, notes the Lab needs to keep adding new (and modern) capabilities to support content creation.

On Prioritising Work

[Video: 29:57-31:59]

  • There are often questions concerning how LL prioritises work, e.g. bug fixes vs. Stability vs. implementing new features. Part of this is because it’s a little harder to see what goes on behind the scenes.
  • Feels that since his return full-time to SL, for any release and at any given time, around 75% of development time is toward infrastructure maintenance performance improvements and bug crashes and fixes, including (but not limited to): DDOS attacks; upgrading the platform on Amazon services. etc.
  • So for the 50-ish strong development team, 75% at any time are working on “keeping the wheels on the car” and some 25% are working on “new shiny” features.
  • [Video: 34:05-34:55] It is hard to keep Second Life running, but everyone at the Lab is doing good work, and there are not a lot of things the teams could just stop doing, which drives the 75%/25% split.

On Second Life Profitability

[Video: 32:05-33:44]

  • SL has been fortunate as the mechanisms put in place (e.g. land fees) allowed the company to become profitable very early on – breaking even in around 2006.
  • Since then, the company has been able to increase its profitability “a bit beyond that”. So yes, the company is “comfortably profitable”.
  • This means the company will continue to be able to do what it has always done: set its own course. There is no critical market fit or monetisation problem requiring further funding from investors.
  • As such, the company is able to sustain profitability and choose where it wants to take things next without having to worry about additional capital inflow.

Open Q&A Session

On Server Locations – Using Other Amazon Centres

[Video: 39:54-41:30]

  • In theory should be relatively easy to move those servers which are most heavily used by a geographic region, but is not sure how much this has been looked into.
  • Also notes the same is true for Project Zero – the servers running the viewer instances could be located in multiple Amazon centres. This is something that the Lab “should definitely do” as Project Zero starts to open up to more users.

On Users Helping Spread the Word about SL / Helping Improve the New User Experience

[Video: 47:11-50:30]

  • With the company able to bring-in more people (via Project Zero / SL mobile, for example), the Lab needs help in figuring out how to make a newcomer’s experience in their first few minutes in SL “10 times better”.
  • Is not sure exactly how users and communities can help LL to do this, but one way might be to experiment with different ideas and bring them to the Lab (e.g. develop an experience that would be comprehensible, compelling and interesting to a new user who has just arrived in SL).
  • There are a couple of on-going programmes built around the new user experience, and those interested in helping are encouraged to join with those programmes.
  • Has also ready noted the design challenge of helping people to more easily dress and customise their avatar, making it fun while also exposing them to SL content. To be effective, this work must involve changes to the software and to in-world content so a new user can more easily create an avatar that speaks to their needs.

On Spatial Audio in SL

[Video: 50:36-52:41]

  • Spatial audio can be a pain in the posterior is that Bluetooth devices (including Apple) do not support stereo when the microphone is on. This means that spatial audio cannot be presented to the ears when the microphone is on.
  • This has been one of the contributing factors as to why spatial audio hasn’t been more directly pursued within SL despite the environment being “amazing” for its use.
  • Does believe that this issue will get fixed “in the next year or two”, and Bluetooth will support spatial audio correctly when microphones are on. When this happens, SL will definitely embrace everything that you can do with spatial audio; and you have to have spatial audio for group conversations to be comfortable.

On Bringing LindenWorld to Second Life

[Video: 54:59-57:10]

  • Thinks it would be “wonderful” to have LindenWorld (the precursor to Second Life) in-world.
  • Suggests that perhaps the “easiest” way to do this would be to have an intern who can focus on the project. However, the challenge would be to just get LindenWorld running again, as it did involve a different approach and a lot of user-generated content.
  • Will explore whether or not it would be possible.

On SL Mobile and Future Plans

[Video: 57:18-58:40]

  • Believes LL have created a strong asset with SL Mobile, which has Unity under the hood, giving LL access to the Unity renderer which could be used on the desktop and be a potential stepping-stone towards VR support and offers “solid base that we can use for a lot of stuff.”
  • Understands that in the coming quarters there will be further improvements.
  • Also,: please refer to:

Closing Message to all of Second Life

Everybody here, all of us, should be proud to have been part of what is now more than 20 years of an experiment in demonstrating that online experiences, something you do online on your computer with other people can actually bring people together and make them happier and healthier. As opposed to making them lonelier and angrier,  which sadly seems to be what we’ve done with most of our technological product time in the last decade or so…
And the hope that that gives to the world is something we all need right now … The whole world needs to see that you can use technology to bring us together; it is not just a force for evil. And so I think everybody here should be incredibly proud of having been part of that experiment and hopefully continuing to be a part of it indefinitely as we as we carry on so thank you.

Philip Rosedale

SL22B Meet the Lindens: Product and Engineering – summary

SL22B Meet the Lindens: Product Operations: (l to right): Brett Linden, Kali Linden and Grumpity Linden
On Tuesday, June 24th, 2025, Linden Lab held the second of the SL22B Meet the Lindens events, featuring personnel from the  Product Operations teams. The session was pre-recorded, but included a text-based Q&A session afterwards. The session featured:

  • Grumpity Linden – Senior VP of Product & Engineering.
  • Kali Linden – Director of Engineering, Web & Platform Kali Linden.
Table of Contents

This is a summary of the majority of topics discussed at the session, and the official video of the session is embedded at the end of this article.

For ease of reference, timestamps are provided to the relative points within the video where specific topics are discussed, allowing readers who prefer to listen to the comments directly to be able to do so. Note this is not intended to be a full transcript, but rather covers those items discussed which are liable to be of the most interest.

A Little Background

[Video: 0:53-6:33]

Grumpity Linden

Grumpity Linden: joined SL as a contractor with The Product Engine and helping with the development of (the then) Viewer 2.0 in 2009, and formally joined LL in 2014. As the Senior VP of Product and Engineering she is responsible for coordinating both teams and overseeing their various projects, often in a hands-on capacity (as with SL Mobile).

Personal highlight for the last 12 months at the Lab: working more closely with the creator community and going to the 2025 Game Developers Conference (GDC).

Kali Linden

Kali Linden: has been with Linden Lab for ten years, working on Second Life directly for the last five. She heads-up the teams responsible for the Lab’s web properties, the account management and log-in services, etc. Her current focus is on improving LL’s technology stack, improving the user experience and supporting the overall SL infrastructure.

Her teams directly oversee: the SL Marketplace; Web Search; the Linden Homes web portal; the Destination Guide pages; region purchasing pages; transactional security and accuracy; liaising with AWS for maintenance and cost efficiency; support tooling, asset delivery and storage – managing the databases handling all the inventory of all of SL user’s.

Personal highlight for the last 12 months at the Lab: Agrees with Grumpity on the GDC, and finds the energy and enthusiasm for the platform shown by users to be “really infectious”.

Working Together

  • While Grumpity and Kali have different core focuses, they work together on matters of account security.
  • Working on developing the Premium Plus and Plus subscriptions and working to try to make all subscription tiers a value proposition for users.
  • They noted that not all the work that is carried out is necessarily user-visible (e.g. implementing new back-end tools in support of services, etc.), but often forms the backbone of keeping Second Life operations going.

Web and Tools

[Video 6:55-11:41]

Marketplace

[Video: 6:55 -9:29]

  • Mobile support:
    • Work is going into making the Marketplace more mobile-friendly and to display well on different screen sizes and from within the in-viewer browser without blotting out the entire scene view.
    • The hope is to have a fluid experience so, for example, a user can see an item on an external website (Primfeed was the example used) can tap on the Marketplace link and view the item on the Marketplace with ease for any device and, if they want to, purchase it.
  • CasperVend:
    • LL still plan to integrate CasperVend into the Marketplace.
    • Kali’s goal is to have the integration such that merchants can manage their CasperVend inventory and their Marketplace presence from the same place.
    • Would like to incorporate CasperVend capabilities such as coupon sales and gift cards into the Marketplace as well, and expand on them.
    • Further plans include making it easier for merchants to manage their Marketplace presence – easier inventory management, simpler listing import, and better reporting data.
    • Continuing to improve MP Search in response to feedback from shoppers and merchants.

Web Capabilities

[Video: 9:31-11:41]

  • Kali views the web as an extension to users’ in-world experience, and as such is constantly thinking about:
    • An ability to view and possibly manage inventory from the web.
    • A calendar system for events which also works in-world, and which can include maturity filters.
    • Options for managing Groups and Friends from the web.
  • Would like to see the web become a means for people to more easily be able to manage their Second Life without necessarily being logged-in to the desktop viewer.
  • Is aware of request for people being able to gift subscriptions to friends; for tools for creators and venue owners to promote their spaces; proving shareable Marketplace gift cards – all of these might be seen as making Second Life a more connected environment in which it is easier to share with people you care about.

Second Life Mobile

[Video: 11:45-17:51]

  • Avatars and Performance:
    • At the start of the project, there would doubts about being able to get avatars rendering correctly on mobile devices – and it has proven to be hard.
    • However, the team has made great strides in this area [Please refer to my April and June and / or watch the video below].
    • Currently, work is focused on further performance improvements to further benefit avatar rendering and the app.

  • Currently have a platform that allows existing users to do a lot of the things they can do on the desktop, stay in touch with friends / customers, etc.
  • At the same time, what is available at present is not really enough for those new to SL to come in to it through the Mobile app and really get what Second Life is about.
  • Work is therefore about meeting both sides of the coin: making Mobile a meaningful and useful companion for those already engaged in SL, and on making it a meaningful route for on-boarding those new to Second Life and giving them a clearer understanding of the broader “SL universe”.
  • What the Mobile team is not doing is to try to force all of the desktop experience into the app – the aim is to translate what Second Life is into a more compact experience that meets the needs of new and experienced users.
  • On the short-to-medium term roadmap are plans to work with the server team to provide this like:
    • Persistent chat between Mobile and desktop, without loss of chat history when moving between one and the other
    • The ability to use Mobile whilst logged-in to the desktop, so allowing people to leave their desktop (e.g. to get a drink or something) and still continue to chat, see group notifications, etc.
  • Direction for development is often the result of taking feedback from users. Such feedback is gathered via the Feedback Portal, including the Mobile Alpha Features section, through the monthly Mobile User Group meetings [Note: summaries of Mobile User Group meetings can be found here].
  • Feedback can also be gathered by a physical presence at new user starting locations.
  • Data has shown a lot of Mobile users are in fact new to SL, heightening the desire to make it a great experience for them.

Server and Viewer

[Video: 17:52-20:29]

  • The last 6+ months has seen a concerted effort to improve the performance of the viewer.
    • This work has seen a number of performance gains, although it is in part to compensate in a loss of performance seen in late 2024.
    • These performance improvements have been made across different platforms and for different chipset.
  • Work is continuing on performance, looking at crash rates, FPS, as well as having a focus on quality of life improvements in the hope of making the viewer more a tool to allow people to “get to” their second life, rather than being a product in and of itself.
  • ;The viewer team has also been working closely with Firestorm to help them get their most recently release out the door, which contains all of the features and improvements LL have released over the last 6+ months, as well as including WebRTC (new Voice service) support.

glTF Importer

[Video: 20:30-21:38]

  • The aim with the glTF importer is to make things like importing meshes and materials as simple and straightforward as possible.
  • The initial alpha release of a viewer with the importer can be found on the Alternate Viewers page.
  • Mesh content creators and encouraged to try it out and offer feedback and to attend the Content Creation User Group to discuss the importer.
  • [Note: summaries of Content Creation User group meetings can be found here]. The more feedback given, the 9potentially) faster the importer can be stabilised and make its way through to a release viewer.

WebRTC

[Video: 21:41-24:33]

  • WebRTC (Real Time Communications) is the new Voice protocol for Second Life, replacing Vivox and the need for a Voice API plug-in in the viewer.
  • The WebRTC had been stalled as a result of the focus on performance coupled with a large (but now in substantial decline) number of users using a pre-PBR version of Firestorm (and thus without the necessary WebRTC support).
  • The current target is to have the entire grid running WebRTC by the end of summer 2025.
  • WebRTC voice quality should be superior to Vivox.
  • WebRTC also offers “practically endless” possibilities for feature development.
  • One of the first features to be included with WebRTC is that of moderation tools: these will allow land owners to set the rules for using Voice on their land and carry out Voice moderation – when people opt to be stupid in Voice.
  • Other options being considered for use with WebRTC included AI tools to allow things like instant translation, voice-to-text, text-to-voice, all aimed at expanding accessibility.

New Subscription Level

[Video: 25:06-26:47]

  • Pending a formal announcement, LL are thinking about how to make Premium Plus benefits accessible to a broader swath of users.
  • This includes the idea of offering a version of Premium Plus for creators [only?] without the weekly stipend payout, which would reduce the overall cost of having a Premium Plus account, whilst retaining all the other benefits.
  • This subscription might also be payable in Linden Dollars, although this may not be an option when it is initially launched.
  • Details will be made available on this once things are finalised / ready to be announced.

 

SL22B Meet the Lindens: Product Operations – summary

SL22B Meet the Lindens: Product Operations: (l to right): Squeaky Mole, Missy Mole, Patch Linden, Keira Linden and Izzy Linden
On Monday, June 23rd, 2025, Linden Lab held the first of the SL22B Meet the Lindens events, featuring personnel from the  Product Operations teams. The session was a live event  and featured:

  • Patch Linden – Senior VP of Product Operations, Customer Support & Trust & Safety.
  • Keira Linden – Manager, Customer Success & Trust & Safety.
  • Izzy Linden – Creative Producer.
  • Missy Linden – Linden Department of Public Works.

This is a summary of the majority of topics discussed at the session, and the official video of the session is embedded at the end of this article.

Table of Contents

For ease of reference, timestamps are provided to the relative points within the video where specific topics are discussed, allowing readers who prefer to listen to the comments directly to be able to do so. Note this is not intended to be a full transcript, but rather covers those items discussed which are liable to be of the most interest.

Linden Homes

Plans

[Video: 4:21-7:19 and as noted below]

  • LL recently released the Premium Aspen Ridge Homes and new styles for the Premium Log Homes.
  • As well as updating theme with new styles, the work also involves updating the back-end technology and improving the overall look of the Linden Homes.
  • The size of Bellisseria makes updating all Linden homes to things like PBR “a challenge”, but will be “chipped away at” as things progress. Updates will continue through the year.
    • [Video 16:19-17:52] Updates will be made on an ongoing basis, notably with PBR improvements, but it might not be possible to implement the seasonally changing landscaping across all of the Linden Home regions.
    • [Video 1:14:15-1:14:30] There have been requests from content creators to be able to hook-into the Linden Homes season changing capability, and this is being worked on.
  • By the end of 2025 the Linden Homes offerings should be: 10 Premium themes (with Trailers also supporting Plus); 5 Premium Plus themes and 1 theme of mixed Premium / Premium Plus.
    • This last mixed theme is scheduled for later in the year and will include “some exciting features”.
  • [Video: 1:16:57-1:19:39] Why does the Lab move on to a new theme of home before an existing theme is “finished”.
    • No theme is every really considered “complete”; while there is an initial map, the Lab is more driven by a mix of demand and diversity.
    • Demand: rather than deploy a “complete” build involving (say) 50 regions, only a handful might be initially released, and those then added to over time based on the popularity of the theme.
    • Diversity: additional themes are released whilst others are still available / not fully occupied to give users an broader choice of themes / styles.

Next Theme – Ridgewood Enclave

[Video: 5:37-6:40]

  • The next theme will be Premium Plus Homes and is “right around the corner” and will be offered under the name Ridgewood Enclave.
  • It will “be separate and kind-of its own thing” and be LL’s first foray into offering allowing commercial activities (which has long been requested).
  • Those obtaining a parcel within Ridgewood Enclave will have the option of devoting their parcel to a home, or splitting it between home and commercial.
  • The roll-out will likely be the homes first, followed by the ability to split parcels between home and commercial.

“Game of Homes”

[Video: 21:03-27:52]

  • Will the selection process for Linden Homes within a theme be improved to that the system does not re-select a parcel a user has already rejected in their current batch of searches (limited to 5 per 24 hours)?
    • Not really. The system is a) old; b) as random as it can possibly be.
    • However, it is recognised it will keep serving up specific parcels, even if far more are available, and may only move on when the parcels it keeps offering are all taken.
    • If a user finds they are constantly being re-offered the same parcel within one of their 5-picks periods, they can contact support, who can reset the user’s number of picks once for any given 24-hour selection period.
  • Premium Plus users have the ability to place a ticket with support to obtain an available Linden home parcel they would particularly like to claim (outside of the initial 24-hour after the release of a new theme).

Land

[Video: 7:43-14:30]

Discounted Homesteads for Premium Plus

  • There are no plans to offer discounted Homestead regions to Premium Plus account holders.
  • As a reminder, it is possible for Premium Plus users who also hold a region (or regions) to pay their tier to LL in Linden Dollars.

Land Capacity

  • The Lab is constantly experimenting with Land Capacity, and has tested Full regions with 40K-80K Land Capacity.
  • However, increases have to be considered alongside a host of other issues (load balancing across instances, impact of simulator performance, etc.).
  • As technology does improve, there may be opportunities in the future to increase Land Capacity as the Lab gains confidence in doing to.
    • IF this does come to pass, it will be announced through the usual channels.

Region Management and Region Server Options

[Video: 12:07-16:19]

  • Are there plans to offer region holders more autonomy over managing their regions?
    • LL has already added the option to restart regions to the holder’s secondlife.com dashboard.
    • Allowing regions holders to take other actions – renaming a region was given as an example – is under consideration, but no time frame as to when such options might be delivered.
  • Are more server options going to be made available for hosting regions?
    • LL already off a bonus Land Capacity option for Full regions and offer both the Event and Elite Event region products, all of which are also available as upgrades.
    • All three cost extra in tier, the Event and Elite Event regions are underpinned by more performant AWS hardware, allowing them to support more agents (avatars) per region, etc.

Themed Mainland Areas

[Video: 17:56-20:48]

  • Mainland has always had a “free to build” outlook, without the imposition of zones, covenants, etc., by Linden Lab.
  • A frequent request to the Lab is to offer such zoning / covenants within Mainland to allow people to build themed communities there.
  • This idea is seen as potentially having merit and benefits, and is something the Lab has considered, and tends to revisit as an idea. However, it does have complexities:
    • Should it be a full covenanted Mainland area (like Bellisseria, but without the Linden Homes)? Is it something on a smaller scale? Is it something primarily aimed at stopping specific activities – e.g. preventing ban lines?
    • How would the model work / impact private estate regions offering their own models and covenants, etc.
  • As such, the idea is not rejected, but it is not on the current roadmap, and if it to reach the point of being actively considered, then it would be a topic to bring back to the community for a more focused discussion and to gain feedback.

Support and Customer Success

Governance and Abuse Reports

[Video: 28:54-32:08]

  • Adult-rated content an images can be seen within moderate rated Mainland regions, often simply by using the road system. What is being done to remediate this?
    • It is acknowledged that this does happen, but given the size of Mainland, LL often rely on users reporting instances where it can be found / seen via the Abuse Report mechanism.
    • The above also applies to avatars behaving in appropriately as well.
  • The name of the avatar account filing any Abuse Report is never revealed to the subject of any subsequent investigation.

Support Ticket Responses / Support Availability

[Video 33:49-38:50]

  • There has been a delay in responding to support tickets. This has in part been due to a reorganisation of the support teams at the end of 2024, which resulted in a backlog of tickets.
    • The estimate was that in January, the backlog stood at 7,000-7,500 tickets, and this has since been halved, with the remaining number being rapidly reduced.
    • Older tickets in the backlog are being addressed in order to clear them as quickly as possible.
  • This, and the nature of more recent ticket that have been coming into the system, has meant that certain cases have taken much, much longer to resolve.
  • LL have been recruiting-in new support personnel, and has almost completed this, to make the customer Success and Trust and Safety teams larger than they were previously, by around 10 people.
  • Currently, most areas of support – tickets, live chat, phone – are back to within their 72-hour SLA requirements.
  • To further help with support matters, weekend support is being re-introduced as from Saturday, June 28th, 2025 (phone and live chat).
  • [Video: 1:21:51-1:23:25] Could live chat support be extended into the evening (SLT)?
    • There are currently no plans to change support hours.
    • However, as more of the new staff come on-stream, it is possible that times can be reviewed and adjusted to better meet the needs of users.

Support and Thunes (Tilia)

[Video: 39:17-42:38]

  • With the sale of Tilia to Thunes now complete (see: LL completes Tilia sale to Thunes: What you need to know) work is underway to streamline handling of support issues over things like cashing-out from SL between the two companies.
  • Those experiencing delays or issues should always submit a support ticket to Linden Lab first, to see if the issue can be addressed directly, and to allow LL to deal directly with Thunes.
  • Going directly to Thunes first can lead to greater confusion and delays.

Account Holds/ Banning Copybotters

[Video: 43:18-44:42]

  • Should someone who has had their account placed on hold receive notification that this is the case?
    • When an account is placed on hold, an e-mail is sent to the address specified in the account. This should include the hold notification and the reason for it, and a timeline as to when to expect access to be re-enabled (if available).
    • These notifications can end-up being steered towards spam or junk or promotions-type folders, so be sure to check these in case filtering has misdirected the e-mail.
    • Those who are sure they have not received any such notification, but have found their account on hold should contact Support.
  • [Video: 44:49-47:54] Can more permanent action be taken against copybotters – e.g. IP bans?
    • Instances of copying content should be reported by the creator of the original content, who can supply LL with all the relevant data (e.g. item location, UUID, etc.), and information on the original.
    • To assist in the process, and if required, LL might additionally request the creator to file a DMCA Notice, if they have not already done so.
    • In terms of preventing repeat offenders returning, LL is always evaluating how to better prevent this / slow repeat offenders from being able to quickly re-access SL.
      • This work also involves evaluating various tools that might assist with investigations into these types of issues.

Account Security

[Video: 49:55-52:50]

  • Malicious messaging, scam links, phishing e-mails are very much an issue.
  • This has been the subject of recent official blogs posts, and posts from bloggers like myself (see: Linden Lab: keeping your Second Life account safe).
  • In short:
    • Never share your account password with anyone.
    • Never supply your log-in credentials in reply to any e-mail, no matter how official-looking; LL will never ask you for them.
    • Be wary of any e-mails or links promising cheap or free Linden Dollars, they are most likely phishing traps.
    • Don’t click on links in group chats, IMs, etc., unless you are absolutely sure of their origin.
    • Strengthen your account with a strong password + the use of the Lab’s Multi-factor Authentication option.
  • LL is actively looking at tools to identify and prevent malicious activity within the platform, and making some basic changes to alert people to the risks in clicking on links, etc.
  • In addition, the Trust and Safety are looking to implement a new Trust and Safety User Group meeting to replace the old Governance User Group, so that matters around account security, etc. Can be discussed.

Payment and Billing

[Video: 1:04:34-1:07:00]

  • More payment options (e.g. Google Pay):
    • Payment and billing is now handled through Thunes, per the links concerning Tilia, above.
    • Thunes is looking to make additional payment options available to SL users, but which options in particular might be put forward is not yet clear, but will be checked.
    • Any new payment options agreed to between the Lab and Thunes will be announced on the Second Life official blog.
  • Can an option be provided to allow those paying tier directly to LL to do so early, if required (e.g. to cover for when they might be on vacation, or in hospital, etc)?
    • It would require extensive programmatic changes to achieve.
    • However, would appear to be a good idea, and a Canny Feature Request was requested via the Feedback Portal.

Lifetime Premium and Premium Plus Membership Offers and SL22B

[Video: 1:10:30-1:13:49]

  • There will be no Premium or Premium Plus Lifetime membership offered at SL22B.
  • Such offers are now being reserved for special events (e.g. with partners such as the American Cancer Society), where it is specifically possible to have the funds generated through such offers donated directly to charitable organisations.

General Questions

  • [Video: 32:31-33:26] Does Support hire people to operate remotely?
    • Depends on the position: Customer Success & Trust and Safety operate out the Atlanta offices, and so people working on those teams are based there; Product Operations and its related teams does have the potential for remote working.
  • [Video: 53:02-54:43] Removal of Voice capabilities from InfoHubs
    • This was a difficult decision, given InfoHubs are intended to be newcomer-friendly social gathering spaces.
    • However, too many people were using Voice within these places to harass and cause disruption, so in the interests of the larger community using the InfoHubs the decision was made to disable Voice.
    • The Lab will continue to monitor InfoHubs and may revisit this decision in the future.
  • [Video: 54:54-56:49] Do the Shop and Hop events complete too heavily with user-created shopping events held at the same time (e.g. Valentine’s Day, Christmas, etc.).
    • LL are always “cognizant” of the potential for such impact, but thus far has not directly received any complaints from the organisers of other shopping events or the creators attending them.
    • Shop and Hop is perhaps a broader tent than other shopping events, many of which are geared towards specific genres (sci-fi; fantasy; adult; etc.).
    • Shop and Hop is intended to be seasonally limited (with the special SLB Shop and Hop being an exception), and not driven with the intent to “blot out” other shopping events.
    • If people do feel it is harming other events, then feedback is welcome on that.
    • Creators selected for the Shop and Hop events are selected more-or-less on the basis of a lottery, not based on how quickly they apply.
    • Not everyone who applies can automatically be granted store space at a Shop and Hop, as they are limited by scale and manageability. For SL22B, for example, there were over 840 applicants – doubling the overall logistical requirements for hosting, running and managing the event.
  • [Video: 1:07:15-1:09:49] Is it possible to use the Name Change capability and not have the new name linked to previous names?
    • Currently no, for assorted reasons (e.g. to prevent someone doing something nefarious and then using the Name Change capability to hide their guilt).
    • The above was also something the community was worried about at the time Name Changes were introduced.
    • If attitudes have since changed, then the suggestion is to raise a Canny Feature Request was requested via the Feedback Portal.
  • [Video: 1:19:50-1:21:24] Will Cape Ekim (read: Saying farewell to the original Linden Homes – and a Second Life mystery?) be preserved when the old Linden Home mini-continents are retired?
    • Cape Ekim has been considered “very, very seriously” in terms of preserving the history of Second Life Linden Homes.
    • Once all the old Linden Homes have been retired, the plan is to make a special area paying tribute to them, and as such, Cape Ekim, “isn’t going anywhere”.
  • There was a final question on AI tool for translation services, and a full answer on the subject was deferred to the Operations and Engineering session.

SL21B Town Hall Summary: Product Operations (audio + video)

SL21B Product Operations Town Hall (l to r): Missy Mole (host); Patch Linden; Keira Linden, Derrick Linden and Izzy Linden
On Wednesday, June 26th, 2024, Linden Lab held special Town Hall Meeting of the Product and Engineering team, featuring the following personnel:

  • Patch Linden – Senior VP of Product Operations & Marketing.
  • Keira Linden – Support Operations Manager.
  • Derrick Linden – Product Operations Manager.
  • Izzy Linden – Creative Producer.

This is a summary of the topics discussed at the session. Audio extracts are included were appropriate, and a video of the session is embedded at the end of this article – my thanks to Pantera for providing it.

Table of Contents

For ease of reference, timestamps are provided to the relative points within the video where specific topics are discussed, allowing readers who prefer to listen to the comments directly to be able to do so. Note this is not intended to be a full transcript, but rather covers those items discussed which are liable to be of the most interest.

A Little Background

[Video: 2:02-8:27]

A brief introduction to each of the people participating:

  • Patch Linden: joined the company in 2007 as a support agent. He later became Support Operations  Manager time and then he established the Land Operations Team (then within the Product Team), which became the nucleus of Product Operations. As a senior VP alongside Grumpity, he is responsible for the development and operation of Second Life.
  • Keira Linden: joined the Lab in 2008 working in the Concierge Team. Currently manages all the various support teams for Second Life and also the Governance Team.
  • Derrick Linden: as the Product Operations Manager: joined LL in 2011 and wears many hats – including overseeing the Land Operations Team, the Skill Gaming Team and co-running the Linden Department of Public Works (the Moles) alongside of Patch Linden.
  • Izzy Linden: joined LL in 2007. As the Creative Director works on a range of projects, including with the Moles.

Linden Homes, Land and Mainland

Linden Homes – Patch Linden

[Video: 9:40-17:45]

  • Currently planning for Linden Homes includes:
    • An update to the Premium Log Cabin theme floorplans.
    • A new mixed parcel-size (512 sq m and 1024 sq m) Premium theme with multiple floor plans.
    • A new Premium Plus theme with multiple floor plans.
    • This work is all in the planning / scoping phase; there is also some polling for possible themes to go with it, and maybe an idea from this might be implemented.
    • These ideas are likely to be in development for the next 6-12 months.
  • Transitioning off the Old Linden Homes [the original 512 sq m mini-continents] remains under consideration / evaluation.
    • The longer time goes by, the more likely it is to happen, but there is no firm timeline or date as to when this might start.
    • However, were it to seem possible that the old homes could be retired as the above new selections of homes are rolled-out, then this “might be a likely scenario”.
  • On Premium Plus being allowed two Premium Homes on a single account:
    • Has been thought about. However, doing so would impact available inventory of homes: there are only so many Linden Homes available as any given time, and people taking two diminishes the availability for others.
    • The current mechanism for managing Linden Homes and ownership isn’t geared for single accounts owning multiple homes.
    • It’s acknowledged that the above mechanism needs to by updated for other reasons, so it is possible when this work is carried out, that the idea of multi-Linen Home ownership (and “mix-and-match” ownership of different parcel sizes of Linden Homes) might being looked at. However, updating the system is a significant technical project, and not something currently in the works.
  • On mixing different plot sizes / themes [e.g. a 2048 tree house amidst 1024 Victorian homes]:
    • It’s always been implied that house selection is based on subscription level, theme and floorplan, with the location then based on that rather than being based on location, parcel size, etc.
    • The above approach keeps the system clean and easy to manage, given regions can be defined in terms of intended use  allowing the land to be planned accordingly. Trying to mix all parcel sizes and themes could make things confusing and hard to implement, so LL is wary of introducing too many options into a single selection process.
  • [Video: 58:15-59:12] On providing 512 sq m Linden Homes on Premium Plus 2048 parcels:
    • Has been considered, but it is unlikely to be considered for the foreseeable future.
    • Might be something that gets revisited after the old linden Homes have been retired.

10K Land Capacity Region Product – Patch Linden

[Video:  18:01-20:40]

  • It has often been requested than LL should offer an additional region land product with a 10K Land Capacity, to sit between Homesteads and Full private regions.
  • The idea has been discussed numerous times within the Land Team – but this does not mean anything is necessarily going to be offered, nor should it be inferred that it will be.
  • Any new region product can have the potential to be highly disruptive to Second Life and the platform’s economy, and needs careful consideration.
    • [Side note: evidence of this can be seen in the 2008/2009 OpenSpace region update & transition to the Homestead product. This caused major disruption in terms of pricing and impact on users, and led to a false sense of SL growth. In a period of some 6-8 months, the number of regions on the grid almost doubled (18K to around 32K, and as the expense of Full regions) with no actual increase in the number of active users. This in turn lead to the false sense that Second Life was “failing” in the years following, as the region count declined year-on-year, even though active user numbers remained relatively stable by comparison.]
  • As such, the risk / rewards to everyone involved in SL – the Lab as a business that needs to turn a profit, through the wishes of those who would like to hold a more capable region, to the potential impact on the existing land rental businesses operating across Second Life and there revenue models – need to be carefully assists (and often reassessed).

Mainland and PBR – Derrick Linden

[Video: 20:52-23:24]

  • Addressing Mainland appearing darker under PBR rendering:
    • Yes, a resolution in being developed.
    • The time frame for implementing it is liable to be in the short-term rather than people have to wait for an extended period for it to be deployed.
  • 2K Textures / PBR Materials on Mainland terrain:
    • This is a significant undertaking, but is under active discussion – just no time frame as yet.
    • There are technical / implementation issues that need to be addressed:
      • An automated system of mass update would be the simplest, but might not produce the most satisfactory result.
      • A semi-automated update process would offer greater flexibility of application, but would be far more time and resource intensive.
    • The aim is to try to determine an approach which balances the above and which also has the least direct impact on Mainland residents and users.

Zindra (the Adult Continent) and Adult Initiatives

Zindra – Derrick Linden

[Video: 24:06-25:27]

  • On connecting Zindra to the rest of the Mainland through relocation & a water channel:
    • Has not been considered – but this does not mean it could not be considered.
  • On expanding the Zindra continent:
    • No plans to expand Zindra at present.

Adult Initiatives – Patch Linden

[Video: 25:33-28:45]

  • As hinted at in the December 2023 annual review, the Lab has been considering more Adult-oriented initiatives [which was not, as was subsequently reported / claimed, anything to do with the theme for SL21B].
  • One specific new project in development is a streamlined on-boarding process for new users specifically interested in the more adult / spicier side of SL. It will include:
    • A new Adult-oriented Welcome hub / experience.
    • Provide information on more mature content.
    • Provide the means for them to acclimate to the platform.
    • And more.
This image was part of the December 2023 annual review blog post by Linden Lab, which might show an aspect of the new Adult-centre user onboarding hub / experience
  • This is part of a broader initiative that includes elements such as fostering community, offering living spaces, commercial environments, continental-sized land masses.
  • It is regarded as a “whole new way and approach” to having Adult communities in Second Life, and will be worked on over the next 6-8 months as a background project. More details will be made available in the future.
  • It will hopefully be an environment wherein established and new users within Adult-oriented interests can enjoy and appreciate SL’s Adult content in a setting that will be “very fitting for it”.

Governance and Support

General – Keira Linden

  • [Video: 29:46-32:03] Increasing Governance Awareness of hate speech:
    • The Governance team does all it can to remain abreast of global trends in hate speech, symbols used, etc., which could potential violate SL’s Terms of Service & Community Standards. This is through a mix of research, collaboration with subject matter experts through seminars, etc.
    • Obviously, Governance is also reliant on Abuse Reports filed by users when they encounter hate speech / imagery / symbols, etc., and this can also be used to expand awareness in the team as well as being responded to.
    • It is acknowledged that saying on top of things can be difficult, and factor such as cultural differences at times can come into play, hence why investigations take into consideration context.
  • [Video: 32:24-33:06] On providing insight into the tools and techniques Governance uses:
    • The team and the Lab does not publicly comment on the tools and techniques used during investigations.
    • One simple reason for this is that if those determined to make mischief know of the techniques and tools used by Governance, they would seek to find ways around them and try to avoid discovery, etc.
  • [Video: 33:14-34:18] On automated moderation tools:
    • [see also: 2024 SL Governance meeting week #19: Child Avatar Policy]
    • LL is looking at companies and products in the content moderation space.
    • The aim is to try to make the moderation of egregious content which clearly violates the SL Terms of Service and which could potentially violate laws outside of Second Life, as automated as possible.
    • Evaluation of these tools for suitability is still in progress, but the aim is that should they prove to be on use, to add them to the Governance toolkit and make the removal of offensive content on the platform faster.
  • [Video: 34:38-37:35] On Private Island tenant / land holder disputes:
    • This is not something the Lab can easily involve itself: sub-leasing land from another resident comes down to an agreement between to SL residents to which LL is not a party.
    • As such, and unless there is a clear violation of the SL Terms of Service involved in the situation, there is very little Governance can do.
    • That said, it can be good for Governance to received ARs on situations like this, as it can help to determine if there is a pattern of behaviour or similar, and whether it might be necessary to reach out to someone to discuss matters further.
  •  [Video: 37:44-39:34] On the value of Abuse Reports:
    • Abuse Reports are often the start of any investigation, and so submitting one with as much information as possible is always of value.
    • Without any Abuse Report, Governance has no visibility of any issue or potential issue, whether or not they can act upon it.
  • [Video: 46:53-48:42] On providing 24/7 support to a global user base:
    • Tickets can be submitted 24/7, even if not responded to on a 24/7 basis.
    • The is the support chatbot, which is available 24/7 and can deal with basic support requests.
    • Live chat support works to hours that have been determined to be the most effective for dealing with most types of enquiry, and as the platform has been improved, LL have seen a global reduction in the need to provide global 24/7 support.
    • Support observes US holidays, as that is where it is now based, and staff deserve the opportunity to spend time with their families, as such, all all of support is staffed during such holidays – but this does not necessarily mean there are no support staff.

Account Sharing and Business Use

[Background see: Allow Business Accounts to Share Access Responsibly (Feedback Portal) and DRD Facing Unfair TOS Enforcement (Forums).]

[Video: 39:39-42:30] – Patch Linden
  • On a simplified level, the Terms of Service and related policy specifies that account details should not be shared with another individual, and while often complicated, LL has tried to adhere to that.
  • LL look upon users’ accounts akin to a financial instrument – accounts have financial information on them and provide access to billing and payment methods and includes the ability to spend money.
  • Account access gives opportunities for irreparable damage to be done, such as deleting and purging a person’s entire inventory.
  • It is also true that relationships can and do go wrong, and can be seen to go wrong . Therefore, LL is protective as protective as possible about people’s accounts.
  • That said, LL has “heard the call”, and recognise that perhaps times have changed, and so might be amenable to change.

[Video: 42:30-44:32] – Keira Linden
  • Changes to process and policy can take time, particularly when it touches on multiples teams / departments (as this does).
  • However, this request / issue is actively being worked on in order to come up with an approach / solution that meets everyone’s interests.
  • Biggest concern is fraud / the need to protect people’s financial interest, simply because relationship can break down / things go wrong between people.
  • As such, it will take time to work out and produce something, but the issue is being worked on.

Content Theft & Sale: Setting a Policy Outside of DMCA – Keira Linden

[Video: 44:36-46:46]

  • It is “tricky” determining who is the rightful owner when two people claim to be the originators of content in SL.
  • As Intellectual Property (IP) is protected by international laws, via the Digital Millennium Copyright Act (DMCA), LL must adhere to DMCA provision in order to be covered by it.
  • Therefore, in all matters of potential content theft, creators must submit a duly-completed DMCA form, and the team responsible will help guide people through the process.
    • Filing the DMCA form starts a creator on the legal process of protecting their named content not only in Second Life, but in the digital ecosphere as a whole.
    • While there may be very occasional situations where the IP violation is so obvious, LL might be able to take direct action, these instances are seen as very rare, and creators should not rely on fitting into this category.

Dealing with Charitable Organisation & Events & Disbursement of Funds Raised – Derrick Linden

[Video: 49:00-52:24]

  • Linden Lab has two levels of relationship with those raising funds through Second Life.
    • The highest is with established fund-raising partners in Second Life (e.g. the American Cancer Society; Team Fox / The Michael J. Fox Foundation, etc.). This level includes agreements in place for how they operate and how the Lab supports them.
    • The lower level and individuals and organisations raising money through SL, but where there is no formal partnership with LL. Here’ the Lab is more limited in what it can do in support of such events.
  • Working with those in the latter option tends to be limited to assisting them with listing their event(s) in the Destination Guide, verifying any past fund-raisers the individual / group has done, and, if the individual / group is working directly with a charitable organisation, getting verification that they are authorised to to so.
  • Ergo, if an event is listed in the Destination Guide, it has gone through verification as a legitimate fund-raiser, and the money raised will make its way to the intended recipient party/ies, with verification this as happened after the event.
  • This does not mean charity events which are not listed in the Destination Guide are someone “false” or not really raising funds as stated – it simply means that the event has not gone through any process + verification in order to be listed.

In Brief

Second Life Community Exhibition – Izzy Linden

[Video: 55:20-56:44]

  • Located at the Welcome Hub.
  • Is a three-phase development:
    • Phase One – initial opening with selected communities – completed.
    • Phase Two: initial expansion with submissions from communities – completed.
    • Phase Thee: final build-out of available exhibitor areas, with submissions from communities.
  • Once the available space has been built-out, LL plans to start rotating community displays in and out of the exhibition space so that all participating communities have exposure.
Second Life Community Exhibition (SLCE), at its opening in January 2024
  • Also included in Phase Three will be a gift spire, where all participating communities can place gifts if they so wish.
  • Communities wishing to join the Exhibition can do so via the SLCE application form,

Second Lifetime Premium and Premium Plus Subscriptions – Patch Linden

[Video: 57:24-57:51]

Will SL Support Multi-Partnering? – Patch Linden

[Video: 1:02:17-1:03:25]

  • Has been discussed, and a project to allow for multiple partners (including listed in profiles) is in development.
  • No time frame as to when it will be released – the design work has been done, and it is hoped that Engineering and Product will be able to work on in Soon™.

General Questions

Please refer to the video from 1:03:28 onwards.

SL21B Town Hall Summary: Product and Engineering (audio +video)

SL21B Product and Engineering Town Hall (l to r): Kali Linden, Signal Linden, Missy Mole (host), Grumpity Linden, Sntax Linden, Kyle Linden

 

On Tuesday, June 25th, 2024, Linden Lab held special Town Hall Meeting of the Product and Engineering team, featuring the following personnel:

  • Grumpity Linden – Senior VP of Product & Engineering.
  • Signal Linden – Director of Engineering Second Life Server & Viewer.
  • Kali Linden – Director of Engineering Web & Platform.
  • Sntax Linden – Senior Product Manager.
  • Kyle Linden –  Product Manager.

This is a summary of the topics discussed at the session. Audio extracts are included were appropriate, and a video of the session is embedded at the end of this article – my thanks to Pantera for providing it.

Table of Contents

For ease of reference, timestamps are provided to the relative points within the video where specific topics are discussed, allowing readers who prefer to listen to the comments directly to be able to do so.

A Little Background

[Video: 2:37-8:48]

A brief introduction to each of the people participating:

  • Kali Linden: has been with Linden Lab for nine years and heads-up the teams responsible for the Lab’s web properties (Marketplace, Secondlife.com, etc., the account management and log-in services, etc.
  • Signal Linden: a software engineer with a long history with virtual environments (MU* platforms, etc.), and started using SL as as high school student. He joined LL in 2015, initially working on Sansar. His background is software engineering, and he now leads both the viewer and server engineering teams.
  • Grumpity Linden: joined SL as a contractor with The Product Engine and helping with the development of (the then) Viewer 2.0, and formally joined LL in 2014. As the Senior VP of Product and Engineering she is responsible for coordinating both teams and overseeing their various projects, often in a hands-on capacity (as with SL Mobile).
  • Sntax Linden: manages the Lab’s web properties under Kali Linden (as he leads the monthly Web User Group meetings), and currently has a specific focus on the Marketplace and improving Second Life’s commerce environment.
  • Kyle Linden: as a product manager, is focused on creator tools within the platform. He is a 17-year veteran of Second Life and has worked in most areas of the Linden Lab / the platform in that time.

Major Announcements

SL Mobile

[Video: 1:09:25-1:16:34]

The SL Mobile log-in screen (splash image changes with each log-in), the connecting screen giving destination, and the in-world view with drop-down menu active
  • The App is not currently visible on  Google Play, as new apps take up to 7 days to become searchable there.
  • It is hoped the Beta can open out more widely Soon™.
  • As a Beta product, there is still much more work to do – but a lot has been achieved with the assistance of the closed alpha users / testers.
    • However, SL Mobile will never provide all of the features found in the viewer, as it is impractical to do so (e.g. in-depth content creation is unlikely to be a part of the app).
  • In keeping with the above, feedback from those trying the Beta is welcomed – refer to the link to the official blog post above for details.
  • Feedback is requested through the SL channels, not through either the Apple Store or Google Play, as the latter could unbalance the app’s ratings unfairly, given it is only a Beta product, not a released product.
  • LL are still in consultation with Apple over the issue of the iOS version of the app not being allowed to access Adult rated regions.
  • LL have been in discussions with Unity (as the app is built on that engine) over Unity’s sudden licensing changes earlier in 2024, and the belief is that this will not be an issue for SL mobile in the future.

Scripting and Lua(u)

[Video: 26:31-31:17] – Signal Linden

[Background: In February 2024 it was confirmed LL is looking to natively adopt Luau, a Lua VM implementation viewer-side as a means of providing better support for, and control of, scripted agents (including automated testing capabilities using such agents; providing a means of supporting custom UI extensions / plug-ins without having to resort to C++ and adding custom displays to present exiting information in the viewer. See here and here for more on the initial announcement. The following is in addition to that work.]

  • Signal indicated at as well as running Lua natively on the client-side, LL is now looking to replace the Mono VM runtime engine with Luau’s runtime engine on the back-end.
  • This means that scripts should be more efficient in their memory use and execute faster.
  • The work is still in the benchmarking / development phase, and more information will be provided as work progresses.
  • As this is now a viewer / server project, it is liable that information will be made available through both the Simulator User Group meetings and the TPV Developer meetings, as it become prescient.

  • Rider Linden added further context to the above in local chat:
The project will end up swapping the underlying Mono VM out for a Lua VM under the hood … Our plan is to support both [LSL and lua]. We will end up compiling the LSL down to the Lua bytecode. [So essentially] 2 VMs. LSO (the old stuff) and ultimately the Lua VM. The Mono -> Lua bytecode change should be invisible.

Content Creation

Educating Creators (Best Practices, Content Optimisation, etc) – Kyle Linden

[Video: 10:00-11:42]

  • The existing community of Second life creators as their greatest educational asset, and so are thinking about ways to spotlight creators who provide videos, guides, tutorials, and / or by teaching in-world, etc., on a “best practice” basis.
  • That said, LL acknowledge their own documentation is often poor – much is out-of-date, features are often released without full documentation [which also might never follow as a result], and focus needs to be placed on this.
  • Believes that LL are going to try to build a better repository / resource creators and users can use to find the kinds of tutorials / class / video guides mentioned above.

Improvements to Mesh Rigging and the Avatar Skeleton – Signal Linden

[Video: 12:07-15:31]

  • LL is aware the current approach to rigging mesh and attachments to the avatar is a non-trivial task is is looking to ways to improve the workflow for creators so that content built outside of SL can be more directly imported and “work”.
  • This involved moving to modern content creation standards [i.e. the glTF 2.0 specification, as frequently referenced in this blog].
  • First phase of this work currently in development with glTF scene import, which will prototype a “drag and drop” approach to taking content from Blender and dropping it into Second Life [details on the glTF import / export work can be found in my CCUG summaries].
  • One outcome of this work will be the ability to have more “local mesh preview” capabilities, where content can be temporarily displayed in the viewer exactly as it appears in the tool used to create it (e.g. Substance Painter, Blender), without having to go through any form of upload conversion (somewhat like the Local Textures capability).
  • Further into the future, this work will mean SL can support custom armatures (rigs / skeletons).

Animation Improvements – Priorities and Editing – Signal Linden

[Video 15:38-17:08]

  • This is seen as an important capability by many, both for helping to improve the smoothness of things like Animation Override systems and in avoiding potential conflicts between animations.
  • It has often been requested and is something the Lab would like to tackle. There are requests on the Feedback Portal, and people are asked to vote on them to indicate how important they think this is, and new ideas should be submitted there.
  • Sees the issue potentially being tackled in a number of ways (e.g. better scripted support, supporting different animation formats, etc.).

2K PBR Terrain on Mainland / Support for PBR and 2K textures on Avatars -Signal Linden

[Video: 19:12-21:16]

  • 2K PBR terrain on Mainland more a Product Operations question than an engineering question.
  • 2K textures + PBR support for Avatar Appearance [Bakes on Mesh/Bake Service; wearables assets (inventory), appearance editing, etc.]: No 1 most voted request on the Feedback Portal and is currently being planned. Deployment should eventually be a combination of both at the same time, once ready.
PBR terrain. Credit: Linden Lab

PBR and Improvements – Signal Linden

[Video: 32:53-40:39]

  • The graphics team is continuing to work on optimising PBR performance, including fixing redraw bugs, memory use, etc.
  • This work is in part focused on optimisations for mid-range hardware (e.g. around US $800 brand-new).
  • With regards to MacOS, there is a focus on the current memory issues
  • LL recognise that the introduction is a world-changer in terms of SLs visuals – but it is also a world-changer in allowing content creators to more readily use their tools to produce good content for Second Life without having to resort to arcane measures.
  • Appreciate the change can be painful for some, and are trying to respond where possible with updates and improvements.
  • Pointed out (again) that the arrival of PBR is just one step in the overall plan for enhancing Second Life’s capabilities and full leverage modern content creation tools and techniques.

WebRTC

[Video: 45:48-50:00] – Signal Linden

[Background: WebRTC (RTC=”real-time communication”) is bing implemented to replace Vivox as the Voice component in Second Life. It is both a viewer and server project, with the viewer code supplied as a library with a wrapper, so there will no longer be a separate 3rd party Voice .EXE plug-in. It will offer a more extensible, “industry standard” approach to voice in SL, with better fidelity and sound quality. Initial deployment will see it work alongside Vivox (with some limitations).]

  • The release candidate viewer can be found on the Alternate Viewers web page.
  • The switch-over will be carried out in collaboration  / cooperation with TPVs.
  • Work has been put into securing the use of WebRTC Voice against attempts to eavesdrop, obtain people’s IP addresses, etc., by routing peer-to-peer communications via an internal server using a Lab proxy IP.

Commerce

  • [Video: 58:11-1:00:33] Mult-Factor Authentication (MFA) – Kali Linden
    • Will be added to the Marketplace.
    • It will be opt-in, as per the viewer / SL dashboard.
    • The overall goal is to have MFA applied to all points of entry to SL for those using it.
  • [Video: 1:00:59-1:03:01] Marketplace questions – Sntax Linden
    • Marketplace Search has been undergoing improvements and will continue to do so, all the the aim of improving the ability of content creators to promote their content and buyers get to the content they want to see.
    • Marketplace on mobile devices: There is a project underway to update the Marketplace design and UI which it is hoped will make it more accessible to smaller screens, and when using the in-viewer web browser.
    • Feedback on these welcome through the Feedback Portal and at the monthly Web User Group meetings.
  • [Video: 1:03:05-1:04:16] CasperVend / Marketplace integration – Kali Linden
    • A road map is being developed as to what makes the most sense to do first with CasperVend integration in general.
    • Again the onus is on making the general shopping and merchant experience better across the Marketplace and when using / interacting with CasperVend products.
    • It is likely one of the first areas for integration will be having CasperVend delivering go through the same mechanism as Marketplace deliveries, simplifying CasperVend redeliveries.
    • Longer-term going is to have things integrated so that Merchants can manage their activities through a single point, whether selling through CasperVend or / and via the MP.

In Brief

Upcoming Initiatives – Kyle Linden

[Video: 24:40-26:20]

  • Combat 2.0 [ first tranche of work updating the Second Life Combat system (SLCS – see my Combat User Group summaries).
  • Implementation of game controller support (e.g X-Box game pads).
  • Introduction of WebRTC Voice.

Additional Viewer Updates – Kyle Linden

[Video: 42:15-45:29]

  • As well as those mentioned (glTF scene import, WebRTC, etc):
    • More sample content to the Library (e.g. mirrors).
    • HDRI support for skies, etc.
    • Possible updates to the library EEP settings to HDR.
    • Possibly extending the use of emojis in Display Names (this is problematic as it requires Unicode data to be stored, and so is only being explored at this time and many not make it to feature release).
Emojis in the viewer (and most / all TPVs)

Accessibility Initiative – Kyle Linden

[Video: 51:45-54:50]

  • Some of work going into SL over the last few years has been focused on laying the foundations for improved accessibility options.
  • One of the first elements of this work to surface will be server-side translation for text.
  • In the future, the deployment of WebRTC could potentially allow for direct text-to-speech / speech to text.
  • AI tools might be considered for giving access assistance to SL.
  • Those with ideas for making SL more accessible to all should file feature requests via the Feedback Portal.
  • It was pointed out that creators could help with accessibility by giving their creations meaningful names where appropriate, rather than leaving them as the default “Object”.

The future of Mesh Upload Prices – Grumpity Linden

[1:05-06-1:05:58]

  • With the work on glTF mesh uploads and scene imports, LL will be re-evaluating the cost of mesh uploads across all membership levels.
  • In the interim, the change to make 2K texture uploads  free for Premium Plus subscribers is now live.

General Questions in Last 15 Minutes

Please refer to the video from 1:16:53 onwards.

 

SL21B: Linden Town Hall Meetings and the Live Music Events

via Linden Lab

During the Second Life birthday celebrations over the last few years, there have been sessions referred to as Meet the Lindens. Held daily, these provided opportunities for people to hear from and put questions to Linden Lab personnel, generally with questions submitted beforehand.

For 2024, these sessions will be replaced by series of special Town Hall sessions, and the second of their new Community Round Table events, featuring members of the Lab’ senior management team. On Tuesday, June 19th, the Lab provided details of these events, together with information on the SL21B live music events and performances, and I’m combining the information here for ease of reference.

Community Round Table and Town Halls Sessions

All events at the SL21B Aquatorium.

Date and Time Event
Tuesday June 25th 13:30 SLT Town Hall: Product and Engineering:

  • Senior VP of Product & Engineering Grumpity Linden.
  • Director of Engineering Second Life Server & Viewer Signal Linden.
  • Director of Engineering Web & Platform Kali Linden.
  • Senior Product Manager Sntax Linden.
  • Product Manager Kyle Linden.
Wednesday June 26th 13:30 SLT Town Hall: Product Operations:

  • Senior VP of Product Operations & Marketing Patch Linden.
  • Support Operations Manager Keira Linden.
  • Product Operations Manager Derrick Linden.
  • Creative Producer Izzy Linden.
Thursday June 27th 13:30 SLT Town Hall: Philip Rosedale interviewed by Brett Linden.
Friday June 28th 13:30 SLT Town Hall: Meet the Moles of the Linden Department of Public Works.
Monday, July 1st 11:30 SLT Community Round Table with Linden Lab Executive Chairman Oberwolf Linden and Senior VP of Product Operations & Marketing Patch Linden.

Questions for any of the above events can still be submitted through until Friday, June 21st, 2024.

Live Music Events and Performances

Over 500 live performers are lined-up to perform across  four stages at SL21B between Friday, June 21st and July 1st. The complete schedule can be seen below.

SL21B Dates and Theme

June 2024 will mark the 21st anniversary of Second Life opening to public access – and to mark it, Linden Lab has announced the 2024 Birthday celebrations as being marked across an entire month – from Friday, June 21st through until  Sunday July 21st, 2024.

Dates

Friday, June 21st through until  Sunday July 21st, 2024.

Theme

This theme for Second Life’s 21st birthday (SL21B) has been given as Elements, which the Lab describes thus:

This theme invites us to explore the fundamental components that make up our vast virtual landscape and the diverse communities within it. From the fiery passion of creators and artists to the fluid adaptability of our social environments, from the solid bonds within our communities to the fresh breezes of innovation that propel us forward, “Elements” is a celebration of the core forces that shape our experiences in Second Life.

– From the official SL21B announcement blog post

Links