In the Press: a voyage of discovery in Second Life

Second Life has again been getting some fair press coverage, both directly and directly, of late. I’ve already written about the platform either being the focus of, or looked at as part of, two interesting articles published in Motherboard. Also during the week, Second Life was written about on this side of the Atlantic, as first reported by Ciaran Laval.

On April 28th the on-line edition of France’s Le Monde carried an article focused on Second Life, written by  Morgane Tual.  Bearing the delightfully French title Absurde, créatif et débauché : dix ans après, « Second Life » est toujours bien vivant (Absurd, creative and debauched: ten years later, “Second Life” is still alive), it weaves a wonderful introduction to the platform which cannot fail to have those of us immersed in this digital world smiling and / or nodding in agreement.

Morgane Taul: an engaging article on Second Life
Morgane Tual: an engaging article on Second Life

This is very much a hands-on, through-the-eyes look at Second Life, good and bad, written with an unabashed honesty and wonderment. Opening with a description of her initial time in Second Life and a (first?) encounter with another resident, Ms. Tual quickly informs her readers where she is and why she is there – and hints that what she has to say might come as a surprise for who might have heard of the platform at some point:

Like me, some haggard and clumsy beginners landed on this strange beach to discover what remains of this game that occupied the headlines there about ten years. I expected to find, a decade later, a deserted world, ageing technology and a few cobwebs in the corners. It was exactly the opposite.

From this set-up we are lead on what is very much a personal voyage of discovery through Second Life. In it we encounter the realities of the platform – good and bad in equal measure,  each presented to us as they are encountered.

So it is we share in her wonder as she hops from place-to-place; her confusion (and that of others newcomers) in finding herself unceremoniously dumped at an infohub; the embarrassment that can occur simply as a result of clicking the wrong button, or in awkwardly accepting the help of another. We share in her delight in her discoveries of the music scene and in finding a place were she makes a new friend, Patti, a fellow French woman. From here we join her on a whirlwind tour of Second Life which take her to Hogwarts and thence via Star Wars, 221B Baker Street and a nightclub, to the Petit Trianon, Tatiana Dokuchic’s wonderful build in the Duché de Coeur, and a conversation with Tatiana herself.

Petit Trianon by Tatiana Dokuchic, featured in Absurde, créatif et débauché : dix ans après, « Second Life » est toujours bien vivant
Petit Trianon by Tatiana Dokuchic, featured in the Le Monde article by Morgane Tual

Interspersed with this are the assorted facts and figures from the Lab – the 900,000 monthly log-ins, the broad demographic, the economics of the platform, and so on, together with the usual potted history of the platform, all of which paints one of the clearest pictures of Second Life I’ve had the good fortune to read; one with a personal narrative free from the need to fall back on cliché or dogged by mocking observation.

Such is the narrative, we’re drawn directly into Ms. Tual’s experiences, all of which are related without judgement, but often with a real sense of joy and / or wonder. Of course, the sex is also there, but so too is the discovery that contrary to belief, Second life isn’t necessarily “all about the sex”, a point of view Ms. Tual fully embraces.

The breadth of possible engagement in Second Life is touched upon in other ways as well. Through the conversation with Tatiana, readers are introduced to the richness of opportunity for creativity in Second life. Art and entertainment are referred to – the latter supported by the inclusion of some hand-picked videos.

We also witness the tales of others, such as the guy who initially mocked the activities of SL users, regarding them as “losers”, only to himself become engrossed in the platform and all it offers. We are also – movingly – introduced to the way in which Second life bridges the physical / digital divide, very genuinely bringing people together when entire continents might otherwise separate them.

With videos and in-world images, personal tales, a frank narrative, Absurde, créatif et débauché : dix ans après, « Second Life » est toujours bien vivant is one of the most engaging pieces on second Life it has been my pleasure to read. Recommended.

In the Press: Motherboard looks at Second Life

There have been a couple of interesting articles which have appeared in Motherboard over the last couple of days which make interesting reading.

In the first, Men Are Working Out Their Issues By Playing As Their Lovers and Exes in RPGs, published on April 28th, Cecilia D’Anastasio looks at a little researched aspect of avatar use within Second Life and MMORPGs: using their capabilities to create avatars in the likeness of a ex- or current partner or spouse.

Cecilia D'Anastasio: writing on identity in the digital age
Cecilia D’Anastasio: writing on identity in the digital age

I’ve always enjoyed reading Ms. D’Anastasio’s pieces on matter of digital identity, and have previously written about her excellent Avatar IRL, which appeared almost exactly a year ago.

This new article examines a number of ways in which people – notably, but not exclusively, young male gamers – have created representations of current or past Significant Others in the virtual environments they use.

Some of the related stories are pretty innocent. From Second Life, for example, we learn that well-known boat designer Jacqueline Trudeau  uses an avatar “minutely resembling” her husband to help promote her designs, even though he seemingly has no interest in either the platform or his wife’s ability to generate an income through it.  Similarly,  Kevin D. Kramer, a Second Life DJ in his 50s, has designed an avatar modelled on his wife which they both use, candidly admitting it offers him the opportunity to buy gowns, dresses and outfits to surprise her with in ways he cannot easily replicate in the physical world.

However, some are much more disturbing in tone, notably the examples drawn from Skyrim and XCOM-2 where the motivation for creating likenesses of ex-partners be 20-something gamers as a means to exert greater (and not entirely positive) control over them, even to the point of subjugation, or to increase their own self-image as a “protector” of the women formerly in their lives.

The piece is certainly an interesting read, going by way of Nick Yee’s research into matters  of gender-bending as covered by his Daedalus Project (you can also learn more about his work on matters of avatar identity here and via Draxtor’s excellent interview with him), and including feedback from Dr. Jamie Banks of Department of Communication Studies, West Virginia University. However, it is not without potential fault.

There is an acknowledged lack of research in why people might create avatars in the likeness of former or current partners; as such, there is perhaps a bias present in the piece, which I did find undermined it in places.

For example, while it is hard to reconcile Dr. Banks’ view of creating avatars in the image of a former partner as a means of coping with the Skrim and XCOM2 examples cited (they are far too calculated in their creation and use), it doesn’t mean the idea doesn’t have merit in other possible cases. Unfortunately, any potential credence it might have is more-or-less directly thrown under the bus in the paragraph of the article following Dr. Banks’ comments.

There are other flaws evident in the writing as well. It is noted, for example, that one of the people who created a female avatar based on his ex-girlfriend has since been banned from an unrelated game. The reason for that ban isn’t specified and could be entirely unrelated to the issues being discussed in the article. Thus, the inclusion of this statement seems to serve no other purpose than to enhance the reader’s negative view they may already have of the individual.

However, given this is an aspect of the use of avatar-driven environments and MMOs that hasn’t really been deeply researched, the article does open the door to discussions on the subject, and may encourage a greater academic study of the issue.

In Why Is Second Life Still a Thing?, which appeared on April 29th, Emanuel Maiberg poses a question I suspect might be asked by a lot of journalists who have perhaps been previously familiar with the platform and are suddenly exposed to it once more.

In asking the question, Mr. Maiberg also does a fair job in answering it as well, and in doing so, takes the reader on a no hold barred tour of the platform, commencing with what has been it’s crucial differentiator over other, “prettier” platforms and games:

A crucial difference between Second Life and MMOs like World of Warcraft is that the latter are mostly fixed worlds. Once in awhile, developer Blizzard will introduce a new continent or reconfigure an existing location, but all players are guests in the world that Blizzard created. Second Life, by contrast, allows users to not only create their own avatars, but also to shape and create the world they’re in, importing their own 3D assets and modifying the world with the Linden Scripting Language.  

Emanuel Maiberg - a frank look at Second Life
Emanuel Maiberg – a frank look at Second Life

A potted history of the platform follows, together with an examination of much of what goes on in-world being referenced: art, education, user-generated transactions, and so on, together with the highs and lows the platform has seen. Of course, sex gets a fair mention within the piece; no surprises there, as it does both act as a draw for at least some of those coming into the platform (although equally, they may find their interests moving elsewhere once they are engaged in the platform), and it does contribute fairly to the platform’s economy.

Project Sansar is also touched upon – as is one of the core reasons why the Lab is keen to emphasise it is a platform designed to run alongside, rather than replace, Second Life. The very success of the latter and the level of investment users have within the system mean that displacing them anywhere else is at best exceptionally difficult; no other platform or service as thus far managed to achieve what Second Life invented in terms of environment, capabilities, user numbers and economical viability.

Those of us familiar with Second Life may not find much that is new in Mr. Maiberg’s piece, but that’s beside the point. What he offers is a frank look at the platform, free from bias or agenda but which fairly addresses many of the reasons which have made the platform a success in and of itself.

Overall, both pieces made for interesting reading.

Lab Chat #3: May 6th, 2016 – Ebbe, Oz, Troy and Bento

Lab Chat LogoLab Chat is the name of the public Q&A series aimed at providing Second Life users with the opportunity to have their questions put to Lab management and personnel.

The first two sessions in the series took place in November 2015 and January 2016 respectively, with guest Ebbe Altberg, CEO of Linden Lab. Each event covered both Second Life and Project Sansar and saw Ebbe respond to questions selected from those put forward to a forum thread ahead of each event.

For those who missed the first two shows, you can catch up with them through my transcripts, which include audio from the events and are available below:

The third in the series has now been officially announced, and will once again feature Ebbe Altberg, who will this time be joined by Oz and Troy Linden. The 1-hour event will once again take place at the Linden Endowment for the Arts Theatre,  on Friday, May 6th, starting at 10:30 SLT.

About the Guests

Oz Linden
Oz Linden – Director of Second Life Engineering

Oz Linden is the Director of Second Life Engineering at Linden Lab, and is perhaps most noted for his involvement with viewer development, including contributions from the open-source community and TPVs. He oversees almost all aspects of the technical development of Second Life, both viewer and server, and works closely with his engineers and developers to ensure Second Life continues to be enhanced.

Troy Linden  is a Senior Producer of Second Life at the Lab, and has been involved in bringing numerous high-profile projects within SL to fruition, and is currently engaged in Project Bento, the project to greatly extend the second Life avatar skeleton, which Oz’s team is currently working on together with members of the SL content creation community.

Both Oz and Troy will be at the Lab chat session to directly answer questions on Project Bento, the SL development process and roadmap and on Second Life features, while Ebbe will doubtless cover any questions related to Project Sansar, if they arise (! 🙂 ).

Present Your Questions

The Lab is inviting questions on these topics to be submitted to the official forum thread, no later than Friday, April 29th, 2016. A selection of questions will then be drawn from those submitted and put to Ebbe, Oz and Troy during the recording of the show and before the live audience at the theatre.

In difference to the first two Lab Chat events, the May 6th session will be recorded as audio only. I also hope to be at the event, and will have a full transcript of proceedings available through these pages (with audio extracts) as soon as possible after the show has finished recording.

And to help with Project Bento, here’s the Drax Files World Makers segment introducing the project.

Gateway programme API update

Note: the following is based on a conversation at the end of the TPV developer meeting held on Thursday, April 7th. A video is available, and the discussion commences at the 37:43 mark. As such, the following is my interpretation on matters, rather than an official overview from the Lab.

As most people are aware, the Lab is working with a number of groups across Second Life to re-introduce the Community Gateway programme to help bring new users into Second Life. For more background on this, please refer to be September 2015 introductory blog post on the approach.

The original gateway programme was discontinued in August 2010, with the Lab citing several reasons for doing so, including issues around scalability and management oversight, together with question marks around its overall effectiveness in bringing new users into SL. However, there have been repeated calls over the years for it to be re-introduced, and the planned pilot programme is a response to these calls.

However, as I recently reported, there has been a slight issue around matters of legal compliance. Essentially, the Lab need to ensure that sensitive user information, such as account passwords, have to be handled directly by the Lab’s own registration services – they cannot be passed through a third-party service as would be the case with the new gateways, were they to use the current new user registration API.

To try to get around this, the Lab initially suggested the gateways make use of the “old” user registration API, as used with the original gateway programme. While this does handle account details through the Lab’s services, thus meeting legal requirements, it also has a major downside: there are no hooks into things like the web-based avatar picker. This means that when using it, new users cannot select a modern avatar, but instead are delivered in-world with either the default male or female Character Test Avatar (below) – hardly an ideal approach, given how the test avatars look.

The default Character Test Avatar, as used by the "old" new user registration API
The default Character Test Avatar, as used by the “old” new user registration API

In order to try to improve things, the Lab had toyed with the idea that users would be able sign-up through the third-party gateways, but would have a temporary account password delivered to them via e-mail from the Lab, which they could initially use to log-in to SL, and be able to change via secondlife.com.

While it is actually not uncommon for on-line services to use e-mail exchanges as a part of their sign-up process (e.g. to verify a person’s e-mail address), this approach was seen as potentially too intrusive with the SL sign-up, with fears raised that it could put new users off as the swap back and forth between sign-up pages and e-mail.

In response to this, the Lab are now proposing (and currently QA testing) an alternative approach. During the user registration process, the incoming new user is directed to a secure page hosted by Linden Lab, where they set-up their account details, before being returns to the gateway sign-up pages to complete their on-boarding and coming in-world (so it is like opting to pay for goods on website using your PayPal account and being redirected to PayPal’s secure server to make the payment before being returned to the website).

The new user sign-up process for the gateway programme currently in QA with the Lab, should present users coming into Second Life via a third-party gateway with a relatively transparent process which allows the Lab to meet its legal requirements on account information privacy. (Note: this diagram is for illustrative purposes only, and based on how the process has been explained during a meeting [42:35]. The number of steps involved in the process may differ in practice)
The new user sign-up process for the gateway programme currently in QA with the Lab, should present users coming into Second Life via a third-party gateway with a relatively transparent process which allows the Lab to meet its legal requirements on account information privacy. (Note: this diagram is for illustrative purposes only, and based on how the process has been explained during a meeting [42:35]. With the exception of the information handled by the Lab’s service, the number of steps involved in the process may differ in practice)
Some concern has been voiced that this approach may still be off-putting to new users, however, it is hoped that it will be transparent enough to offer a more integrated sign-up flow than would be the case with the use of e-mails. There is still no indication as to when the revised API will be made available to groups in the trial gateway programme, but it has been approved by the Lab’s legal and compliance people, so hopefully once testing has been completed, we should hear more official news about it directly from the Lab.  programme should resume moving forward “soon”.

Lab: get grandfathered tier in 6-month buy-down offer

On Monday, April 4th, the Lab took a step to help those who are leasing a region (full or homestead) directly from the Lab with the opportunity to reduce their tier payments, by paying a one-off fee.

The blog post announcing the offer – which runs for a six-month period from April 4th through October 4th, 2016 – reads in part:

From today until October 4th, 2016, you can “buy-down” your Full Islands and/or Homesteads to the grandfathered maintenance rates. By paying a one-time fee up front, you’ll be entitled to lower tier rates on your land for as long as you hold it (and remember, we now also allow transferring grandfathered land).

The pricing for this offer is as follows:

  • Full Island:
    • One-time buy-down fee: $600
    • Grandfathered maintenance fee: $195/month (regularly $295/month)
  • Homestead:
    • One-time buy-down fee: $180
    • Grandfathered maintenance fee: $95/month (regularly $125/month)

If you plan to hold onto your land for longer than 6 months, this is a great deal for you!

To take advantage of this offer, you’ll need to submit a Support Case using the Land & Region -> Region Buy Down case type. In that case you can provide us with the names of the regions you would like to buy down, and we will assess the appropriate buy-down fee per region.

There are some caveats to the offer: it cannot be combined with Education and Non-Profit discounts, nor can it be applied to Skill Gaming Regions. The quoted prices are also exclusive of VAT, if applicable.

Coming on top of the recent changes to region set-up fees, which is also referred to in the blog post, this is an interesting move by the Lab, indicating that they are trying to mix things up a little in an attempt to try to help with the issue of tier.

The 6-month period of the offer means those who take immediate advantage of it will effectively break even on the one-time fee cost, and will continue to enjoy the grandfathered tier status for as long as they hold the land. And, of course, grandfathered regions can now be transferred – although this does incur a further up-front fee (US $600 for a full region, $225 for a Homestead, for example).  At the same time, it potentially offers the Lab something of a cash injection, making it almost a best of both worlds offer.

Tier will remain a contentious issue within Second Life, but the Lab is hoist by its own petard  when it comes to taking broader steps with tier and possible tier reduction; there is only so much the company can do without risking hurting itself. As such, this is something of a welcome move, although it will be interesting to see how far down it reaches.

Xiola Linden says, “share your Second Life video tutorials!”

Xiola "show us your video tutorials!" (image by Strawberry Singh)
Xiola “show us your video tutorials!” (image by Strawberry Singh)

On Wednesday, March 9th, I blogged about a new Tips and Tricks blog post which appeared on the official SL blogs, with the general title of Tips and Tricks from the Community.

In writing my article, I pondered if the Lab’s post marked a one-off or the start of a new regular or semi-regular series from the Lab.

In response to my musings, Xiola Linden dropped me an e-mail on the matter:

Hello Inara,

I wanted to let you know that we would appreciate if anyone spots a particular tutorial they found helpful that they consider sharing it with us for consideration.

I’d love to revive that section of our blogs and highlight the wonderful Resident generated content available and yet to be created.

So, if you do have video tutorials you’re like to have shared with other Second Life residents, get in contact with either Xiola or Torley and let them know where they can find your work. They’ll take a look at it for possible inclusion in a future Tips and Tricks from the Community post.

You can reach either Xiola or Torley on Plurk, or via the Second Life Official Twitter account, or you can leave a message for them on the Second Life Facebook page. However you make contact, make sure you let them know where to find your tutorial videos!

In addition, Xiola went on to say:

We have, in addition to bringing back the blog, started a playlist on our YouTube channel specifically for Resident tutorials that we’d like to continue to curate with more. There is a modest few there now, but it will grow as we identify more of the great content out there and hope the Second Life community will help us in doing so!

So, even if you don’t have (or know of) any tutorial videos which could be of interest to other Second Life users, you can still keep an eye on the Second Life You Tube channel and the tutorial playlist and keep abreast of resident’s own tips, tricks and teachings!