Lab issues important update for international credit card users

Linden Lab has issued an important notice for international users who have a credit card filed with the company for the payment of services.

The blog post, issued on Friday, September 22nd, reads in full:

Due to some unexpected changes with our International Billing system, some Residents outside the United States with a Credit Card on file may have difficulty with their current payment method as of September 30, 2017.  

In order to avoid any service disruption, we encourage all Residents outside of the United States to please take a moment to log into your account and re-enter your existing Credit Card information. Doing so now will prevent any disruption in in-world and Marketplace purchases, as well as recurring monthly billing for Premium Accounts, Private Regions and monthly Mainland maintenance.  If you have difficulty with your payment method after September 30, 2017, updating your payment information will resolve the issue.

We apologise for this inconvenience and appreciate your patience as we continue to upgrade our billing systems in order to best service our Residents around the world.  If you have any questions regarding this notice, please visit to contact our Support teams.

To re-enter your credit card details, go to your account dashboard at, click on Account (top left) and then on Billing Information on the list of options that opens. This will display your billing information summary (sample image below).

Make a note of the services the card is Used For on the right, then Remove your card details (option on the left) and then click Add A Credit Card (circled). This will open the form for you to enter your card details. Make sure to click Add Card to add the card to the system.

When your card has been recorded, you can check the details under Payment Method, then review the services the card is Used For. Should you need to change any of the latter, click on the Change option (circled under Used For on the right) to display a pop-up of services charged to the card and check / uncheck as required.

Billing information summary page sample



Supporting Maxwell Graf

Maxwell Graf’s Rustica

I’ve known Maxwell Graf – incredibly enough – since 2007. We’re not actually in the same social groups within Second Life and rarely hang out, but Max is the kind of person you can instantly feel at home with. We can go without talking for several months, and then an impromptu IM picks things up almost where they were left last time around. I’ve also been honoured that Max has, on occasion passed his written thoughts on subjects related to content creation, Second Life, etc., to me for thoughts and feedback – even though I’m possibly the least qualified to comment on matters of content creation.

Max is perhaps best known for his period furniture and buildings

It is as a content creator that Max is perhaps best known in Second Life. His Rustica brand is renowned for quality furnishings, building kits and more, particularly for those with a lean towards Medieval or fantasy settings – although his products are applicable to more than just these two genres. In more recent years he’s branched into steampunk and fashion (with his Bitch and Bastard brands of female and male clothing and apparel – including some magnificent facial hair options for the discerning gentleman!). He is also a superb sculptor of land and maker of landscapes – as anyone who has visited the stunning and beautiful Rustica, home of his brand, will agree.

… However he offers far more for period setting, role-play, home and avatar. His “Ex Libris” range of books offers “titles” of great benefit to SLers (we have them at home) and can be bought as a set or as part of an entire library displayed within beautiful modular cabinets

Nor has Max content with offering his creativity to just Second Life. He has one of the first into Blue Mars and also quickly active in Cloud Party. More recently, he’s been working in Sansar, building a five experience “chapters”, including some familiar names – LagNmoor, Rustica, and Neptune’s Revenge  – those willing to dip their toes into Linden Lab’s latest venture can visit and enjoy (just follow the clues!).

Throughout all of this, Max has been a friend to many; honest, supportive, outgoing, and true.  So when he puts out a plea on Plurk concerning a personal situation, those who know him rally round with re-Plurks, Tweets and blog posts (and my apologies to Max and Lyric for being a little tardy with this blog post, I haven’t been paying attention to social media of late – and my thanks to both Saffia Widdershins and Ciaran Laval for the indirect nudges on the matter).

The Rustica Maison de Maille at Rustica – see inside the store for a petite version

Max isn’t asking for donations or any kind of direct financial support via the real world. What he is asking is for people to buy something for their in-world enjoyment from his store. It doesn’t matter how big or small, how much or how little; in fact, as he says himself, if there is something you desperately want, but cannot honestly afford it, contact him, and he’ll try to sort something out with you.

As we’re currently re-building and replacing elements of Holly Kai Park to ensure all of the landscaping elements, buildings, accessories, etc., are held by a single account, we took the opportunity to zap to Rustica and pick up a set of Max’s PipeWork Electric Lamps, which are now installed in the snug lounge and around the dance floor at Caitinara Bar to add some lighting ambience with a unique look.

We added the Rustica PipeWorks Electric Lamps set to the snug at Caitinara as an ideal option for projected lighting, using the table lamps (foreground, left and on the tables) and wall sconces (over the bar) . Some have also been used around the dance floor and gallery seating area.

So please, do take the opportunity to help a talented creator and friend. Hop over to Rustica in-world or on the Marketplace and offer support by buying an item or two. I can guarantee you won’t be disappointed with the quality of anything you purchase from Rustica / Max.


Raising Abuse Reports in Second Life

Griefing, be it through word, action, noise, or object (as seen here), etc., is one of the items covered by the Abuse Report

The following notes are drawn from a presentation Governance Team manager Tommy Linden and team member Corky Linden are making to various communities within Second Life as part of an initiative to better disseminate information about the Governance Team, and on filing Abuse Reports (ARs). The hope is that the information provided will give users a better understanding of what the Governance Team hope to see provided in an Abuse Report in order to fully investigate it.

Note that  official information on Abuse Reports can also be found in the Knowledge Base.

Governance Team: Quick Facts

  • The team is relatively small – under a dozen in size – but handles an average of 400-500 Abuse Reports per day
  • All Abuse Reports get reviewed as the first stage of an investigation, with priority given to those seen as critical (such as an in-progress griefing attack)
  • All ARs that can be investigated are investigated
    • How far the investigation goes largely depends on whether the AR is filed against something Governance is empowered to investigate, and how much meaningful information is supplied in it
    • The Governance Team intentionally does not report back on the outcome of their investigations for a number of reasons. Just because the outcome might not be visible to the reporter / match their expectations when filing an AR, does not mean the report was ignored.
  • One of the biggest issues with incoming Abuse Reports is that they often lack the basic information required in order for an investigation to be properly carried out.

What is an Abuse Report?

The Abuse Report (AR) is for reporting any individual or group of avatars or any in-world object engaged in an activity deemed inappropriate under the Second Life Terms of Service  / Community Standards and/or is in contraction to the maturity rating for a region.

ARs apply to: griefing, spamming, age play, assault / pushing / disturbing the peace, disclosure of personal information, fraud, harassment, indecency and Skill Gaming violations. In addition, there are Welcome Area Guidelines governing places like Infohubs, which contain restrictions on what should not be done in those areas with any violations also subject to ARs. Report.

There are also certain things that do not apply to ARs. For example, being banned from a particular group or region or parcel, or a dispute over rental payment between residents are not actionable via AR.

ARs can be filed by anyone suffering abuse, or by those directly witnessing an abusive act. However, this does not mean teleporting multiple people into a location and having them file reports as well. Rather than “speeding up” any investigation, it can actually slow down the entire process by forcing Governance to spend time reviewing dozens of additional (and possibly contradictory) reports.

Accessing the Abuse Report Floater

The AR floater can be accessed via:

  • Menu bar > Help > Report Abuse
  • By right-clicking on an avatar or object and locating / selecting Report Abuse from the context menu / pie menu.
    • Make sure you have the right avatar / object selected when doing this
    • Launching the AR floater using either of these two options will auto-complete parts of the form.

The following guidelines are intended to help with filing an AR.

Screen Shots

Where possible, try to include a screen shot of the situation you are reporting. It can be the most effective means of illustrating what is going on, and gives the Governance Team clear visual proof / evidence of what has happened. It can also make up for information missed from the rest of the report.

The slide below outlines some of the key points to remember when using the AR floater to capture a snapshot – click to enlarge it in a separate browser tab for ease of reading.

Abuse Report snapshots: click on the slide to open it in a separate browser tab for easier reading

Note that most viewers do not have a refresh button for the snapshot preview, so try to make sure all the information you wish to capture is on your screen. If you are unable to get a screen shot for whatever reason, it is important you provide clear, accurate information in the Summary and Details section of the report (see below).

Object Picker

The Object Picker allows you to identify an abusive object (e.g. a particle / noise spammer, a weapon, etc.), and include its name and owner in the body of your Abuse Report. Instructions on how to use it are included in the AR floater, and this section will be auto-completed if you launch an AR by right-clicking on an abusive object. Remember you can further verify the item by including it in a snapshot with the Edit floater open to show the object name & owner.

Report Categories

The Abuse Report floater includes a pre-defined, drop-down list of categories which should be used when filing a report. Notes on the *valid* categories can be found here. Note that filing under the wrong category doesn’t prevent a report from being investigated, but it can slow things down, particularly if there is insufficient information provided elsewhere in the report.

Abuser Name

This allows you to grab the name of someone causing abuse from those around you. If you launch an Abuse Report by right-clicking on an object or avatar, this section will auto-complete (make sure you have selected the right avatar), otherwise click the Choose button and follow the on-screen instructions.

Continue reading “Raising Abuse Reports in Second Life”

Second Life new community platform launches

On Tuesday, March 14th, the new community platform for Second Life officially launched.

Powered by Invision Power Services, Inc,  it had been hoped the platform would go live at the end of February 2017, but some teething problems coupled with the amount of data which needed to be transferred over from the older Lithium-powered slowed things down somewhat.

The new platform brings with it a new page layout, including a dedicated Community home page, and feeds blog posts to users’ dashboards at However, there are still some niggles to be sorted. At the time of writing, for example, going to the dashboard and selecting Community > Forums from the top menu can generate an error message. Clicking on blog links, however, will launch the new format blogs successfully.

The new home page, and the pages beneath it, offers all the familiar community elements: forums, blogs, knowledge base and answers, each with their own top-level page. The knowledge base was actually the first part of the new platform to open its doors, on Friday, March 10th, but at that time certain functionality – such as search – had been disabled on the platform, as it was impeding testing and performance.

The new Community Platform home page with the menu tabs highlighted

In announcing the launch of the new platform, Xiola Linden notes a few things which should be kept in mind at present when using it:

One of the things that we were unfortunately unable to transfer to the new platform was background images on profile pics. If you were using a background image for your profile, you will need to upload a new profile pic. The good news is that uploading a profile image on the new platform is much simpler and more intuitive than before. Just select your profile from under your name, and you can upload an image from there.

We will continue to make improvements, but wanted to get the community platform out as soon as possible, so that the Knowledge Base was back on-line.

Here is a list of known issues, most of which we expect to fix in the coming days/weeks:

 Some posts may have missing images. Where possible, we will be fixing and/or updating these.

  • Some posts may have been slightly reformatted or have a slightly different layout
  • Previously used emotes may no longer work.
  • Some old Community URL redirects may be broken.
  • Some users have lost their account profile images and will need to reset them.
  • Second Life headers and footers are currently missing from community pages, and we are working to restore those.
  • The window title needs to be updated.
  • Clicking on a Help link from the viewer will load the page in mobile layout; this is not optimal, and we are working to correct that.

I’ve not explored the new platform in total, but here is a quick look at two of the more noticeable features.

Options Area

In the top right corner of each page on the community platform is a set of options, comprising a Create button  an Alerts button (warning you of & listing replies to your posts and comments, etc), a Messages button (for accessing direct messages), and your name with a drop-down menu.

The Create button pops-up a means to start a new post a one of the existing forums in the platform via an intermediary Topic item. When you have selected the forum you wish to post to and clicked Continue, you’ll be taken to the Create New Topic page where you can write your post and post it directly to the selected forum.

The options area, located in the top right of the Community Platform pages showing both the Create button, which currently offers a short cut to posting topics to the forums, and the drop-down menu accessed by clicking your name.

The drop down displayed when clicking your name presents a series of options specific to you. You can, for example, view your Community Platform profile, where you can edit your profile picture or profile information, and you can toggle between seeing your most recent activity in the forums or viewing a complete history of all your activity via the See My Activity / View Profile button. Note this toggle is publicly displayed on your profile, allowing anyone to review your recent and full history of activity on the forums, just as you can when viewing other people’s profiles.

Your profile options: change picture (circled left), edit profile (top right) toggle between most recent activity and all activity (arrowed)

There are two Settings options found within this drop-down menu. The first doesn’t currently appear to do anything; however, the Account Settings option will display your account settings, allowing you to change your forum signature and change the e-mail address / password associated with your account (so use the latter with care!).

The Account Settings option additionally has links to:

  • Your Community Platform profile (see above)
  • Your Community Platform notifications options
  • Your list of Ignored Users.
The Community Platform Notifications Page – when and how you receive platform-related notifications

Finally, this menu has three further options:

  • The Manage Followed Content option: allows you to access content within the Community Platform by clicking the Follow button in things like blog posts, forum posts, other users (button on their public profile header)
  • The Ignored User button: allows you to ignore other users, blocking some or all of their content from showing. Users are not notified that you are ignoring them
  • Logs you out of the Community Platform (but not from

Activity Menu

The Community platform Activity options

Another feature is the Activity option, found in the main menu area. this presents a drop-down menu (shown on the right) offering further means by which you can view content on the Community Platform of particular interest to you.

The options here present multiple means by which you can get to the information you wish to view (for example, you can get to Content I Follow via Activity > Content I Follow and Activity > My Activity Streams > Content I Follow).

Several of the pages accessed through the Activity options  – such as Unread Content, Content I Follow and Content I Started – include a series of filter options, allowing you to refine the information they display, making them a flexible means of accessing information you are particularly interested in.

The Activity filters available on some of the Activity options pages allow you to refine the information displayed on those pages, making it easy for you to focus down on items, information from those you follow (shown above), etc.

I’ve not dug too deeply into Streams (when and how they are visible, creating a stream, etc. I leave that to you to play with.  There are also other abilities to look at, including the marking options, the toggles for switching between condensed and enhanced views, etc. However, most of these should be pretty self-explanatory, and this isn’t intended as an in-depth review.

Initial Thoughts

Keeping in mind I’ve only played with the new capabilities whilst writing this piece and so may have missed some thing, I have to say that overall I like it. When viewed on a PC, the pages are (other than when interrupted by ongoing work!) fast to load and the information cleanly presented. The ability to more tailor how information can be accessed / followed are all to the good, and I like the overall presentation.  Viewing the pages on my Nexus HD 2013 revealed the Community Platform to be pretty mobile-friendly.

One aspect that did concern me was the main menu placement (Home, Forums, Knowledge Base, etc). Even this is set against a background banner image, I did find myself wondering if it might cause problems for users with visual impairments; certainly the orange colour for the currently selected menu header can be a little hard to see. Time will tell on this.

In the meantime, again do not that this is early days for the new platform and as Xiola notes, work is still in progress. If you do come across specific bugs or issues which are not listed in Xiola’s official blog post, and which can be clearly demonstrated / reproduced, please file a report through the JIRA system, using the System type Website and the related Community sub-category.