Day: October 5, 2023

The following notes cover the key points from the Web User Group (WUG) meeting, held on Wednesday October 4th, 2023. They form a summary of the items discussed and is not intended to be a full transcript. A video of the entire meeting is embedded at the end of the article for those wishing to review the meeting in full – my thanks to Pantera for recording it.

Meeting Overview

• The Web User Group exists to provide an opportunity for discussion on Second Life web properties and their related functionalities / features. This includes, but is not limited to: the Marketplace, pages surfaced through the secondlife.com dashboard; the available portals (land, support, etc), the forums.
• As a rule, these meetings are conducted:
  • On the first Wednesday of the month and 14:00 SLT.
  • In both Voice and text.
  • At this location.
• They are open to anyone with a concern / interest in the above topics, and form one of a series of regular / semi-regular User Group meetings conducted by Linden Lab.
• Dates and times of all current meetings can be found on the Second Life Public Calendar, and descriptions of meetings are defined on the SL wiki.

Linden Homes Web Store Refresh

[Video: 1:01-2:21]

• In 2022, LL commenced and overhaul of the “land journey” bringing all aspects of land “ownership” and land information – purchasing regions, renting or purchasing Mainland; obtaining a Linden Home and information on how to go about renting land from a private estate, etc., into a more fluid and updates set of web pages.
• The first phase of this work went live in early 2023 with the launch of the Second Life Land Portal, with the promise that the Linden Homes web store would be the next element to be overhauled. This work has actually been underway for some time, and while “not 100% done” it will be released “very soon”.
• Key elements of the new store include:
  • It is mobile device friendly.
  • It is accessible to anyone to view Linden Homes, whether logged-in or not (although, obviously obtaining a home still requires a subscription account).
  • It offers images and information on all the Linden Home styles in a browsable format and other information pertinent to obtaining a Linden Home.

Marketplace Updates

[Video: 2:30-7:02]

Since the September meeting:

• Marketplace reviews have been updated so that aggregates of star ratings will now be rounded up, rather than always rounded down (e.g. where the aggregate of all star ratings on a product review might total 4.8, it would be rounded down to 4.5 – now it will be rounded up to 5. This change is being monitored, and further adjustments might be made.
• Changes have also been made to the “Top Selling” report offered to Merchants to better match the “Top Selling” listing Merchants can generate for their products. In short:
  • The Top Selling listing was based on items sold in the previous 30 days; however, the Top Selling report was based on all products over the lifetime of the store.
  • The latter has now been revised to show both “best selling” over the lifetime of the store and the best selling items during the previous 30 days.
• The work in archiving-off MP items which had not sold in 2 months and the store owner has not actively logged-in to the MP in two years has received a final tidy-up, with all related demos for the archived items also being archived as well.
• Support have been furnished with assorted documentation and support notes for the MP so they can more thoroughly assist with reported MP issues.
• Further bug fixing through September, but no details as several of the bugs were security-related.

In Brief

Please refer to the video for more on these items, and other points raised in the meeting.

• [Video: 13:52-33:14] Marketplace gifting: an extended discussion on Merchants having the option to restrict items in their store which can be gifted to others.
  • The primary reason stated for this was on the matter of fraud wherein someone obtains Linden Dollars fraudulently, uses them to gift items to their main or alt accounts, then when the use of the illicit L$ is uncovered by the Lab, the amount is removed from the merchant’s account, and the merchant has no way to recover the goods.
  • Regardless of the pros can cons of gifting and matters of fraud, etc., there is a case to make that merchant creators should have the option to be able to disable gifting on specific products listed on the MP if they so wish, rather than being forced to opt-in to having all their products listed on the MP available for gifting.
• [Video 38:50-end] A further discussion of the idea first raised at a recent CCUG meeting for LL to create their own version of Flickr-style site specifically for SL users to share their photos. Several reasons were noted for this:
  • It could become a potential revenue source for LL. Flickr is split between limited Free accounts and more flexible (with additional capabilities) subscription-based  Pro accounts, so the idea would be for LL to follow a similar model, a limited service provided to Basic account users, and Premium and Premium Plus having access to more advanced features (e.g. ability to live-link, support for a greater number of images per account, etc). It is believed by proponents of this idea that people using Flickr Free accounts would be more prone to pay for the advanced features were they to be offered by LL, rather than paying Flickr.
  • It is seen as a means for merchants to gain an additional revenue stream (linking images on the service directly to MP listings), and to potential to offer selected bloggers  / photographers featuring their products to revenue share off of any sale.
  • Whilst not an impractical idea (and although not raised at the meeting) there are obviously questions of actual ROI for the Lab in running such a platform / service against the cost of developing, implementing and maintaining such a service.
  • Again, please refer to the video for this discussion.
• Some anger from a new meeting attendee on the fact that the WUG meeting is mixed text / voice and no warning of this is given through official channels (e.g. the User Group meetings page on the wiki, the SL Public Calendar or in any forum / feed / social media reminders for the meeting. It was agreed that pages and notifications will be updated to include the voice aspect of the meeting.

Next Meeting

• Wednesday, November 1st, 2023.