Tutorial: raising Abuse Reports in Second Life

Griefing, be it through word, action, noise, or object (as seen here), etc., is one of the items covered by the Abuse Report
The following notes are drawn from a presentation Governance Team manager Tommy Linden and team member Corky Linden are making to various communities within Second Life as part of an initiative to better disseminate information about the Governance Team, and on filing Abuse Reports (ARs). The hope is that the information provided will give users a better understanding of what the Governance Team hope to see provided in an Abuse Report in order to fully investigate it.

Note that  official information on Abuse Reports can also be found in the Knowledge Base.

Table of Contents

 

Governance Team: Quick Facts

  • The team is relatively small – under a dozen in size – but handles an average of 400-500 Abuse Reports per day
  • All Abuse Reports get reviewed as the first stage of an investigation, with priority given to those seen as critical (such as an in-progress griefing attack).
  • All ARs that can be investigated are investigated. However:
    • How far the investigation goes largely depends on whether the AR is filed against something Governance is empowered to investigate, and how much meaningful information is supplied in it.
    • The Governance Team intentionally does not report back on the outcome of their investigations for a number of reasons. Just because the outcome might not be visible to the reporter / match their expectations when filing an AR, does not mean the report was ignored.
  • One of the biggest issues with incoming Abuse Reports is that they often lack the basic information required in order for an investigation to be properly carried out.

What is an Abuse Report?

The Abuse Report (AR) is for reporting any individual or group of avatars or any in-world object engaged in an activity deemed inappropriate under the Second Life Terms of Service  / Community Standards and/or is in contraction to the maturity rating for a region.

ARs apply to: griefing, spamming, age play, assault / pushing / disturbing the peace, disclosure of personal information, fraud, harassment, indecency and Skill Gaming violations. In addition, there are Welcome Area Guidelines governing places like Infohubs, which contain restrictions on what should not be done in those areas with any violations also subject to ARs. Report.

There are also certain things that do not apply to ARs. For example, being banned from a particular group or region or parcel, or a dispute over rental payment between residents are not actionable via AR.

ARs can be filed by anyone suffering abuse, or by those directly witnessing an abusive act. However, this does not mean teleporting multiple people into a location and having them file reports as well. Rather than “speeding up” any investigation, it can actually slow down the entire process by forcing Governance to spend time reviewing dozens of additional (and possibly contradictory) reports.

What Is The Governance Team Looking for in a Report?

The Governance Team is looking for clear, concise and consistent information in an Abuse Report, as summaries in the image below and expanded upon in the following sections.

A “good” Abuse Report, presenting all the information and making good use of a screen shot – click to open the slide in a separate tab for easier reading. With thanks to Corky Linden

Accessing the Abuse Report Floater

The AR floater can be accessed via:

  • Menu bar > Help > Report Abuse.
  • By right-clicking on an avatar or object and locating / selecting Report Abuse from the context menu / pie menu.
    • Make sure you have the right avatar / object selected when doing this.
    • Launching the AR floater using either of these two options will auto-complete parts of the form.

The following guidelines are intended to help with filing an AR.

Screen Shots

Where possible, try to include a screen shot of the situation you are reporting. It can be the most effective means of illustrating what is going on, and gives the Governance Team clear visual proof / evidence of what has happened. It can also make up for information missed from the rest of the report.

The slide below outlines some of the key points to remember when using the AR floater to capture a snapshot – click to enlarge it in a separate browser tab for ease of reading.

Abuse Report snapshots: click on the slide to open it in a separate browser tab for easier reading

Note that most viewers do not have a refresh button for the snapshot preview, so try to make sure all the information you wish to capture is on your screen. If you are unable to get a screen shot for whatever reason, it is important you provide clear, accurate information in the Summary and Details section of the report (see below).

Object Picker

The Object Picker allows you to identify an abusive object (e.g. a particle / noise spammer, a weapon, etc.), and include its name and owner in the body of your Abuse Report. Instructions on how to use it are included in the AR floater, and this section will be auto-completed if you launch an AR by right-clicking on an abusive object. Remember you can further verify the item by including it in a snapshot with the Edit floater open to show the object name & owner.

Report Categories

The Abuse Report floater includes a pre-defined, drop-down list of categories which should be used when filing a report. Notes on the *valid* categories can be found here. Note that filing under the wrong category doesn’t prevent a report from being investigated, but it can slow things down, particularly if there is insufficient information provided elsewhere in the report.

Abuser Name

This allows you to grab the name of someone causing abuse from those around you. If you launch an Abuse Report by right-clicking on an object or avatar, this section will auto-complete (make sure you have selected the right avatar), otherwise click the Choose button and follow the on-screen instructions.

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PeTOu’s perfection in Second Life

PeTOu – click any image for full size

PeTOu is a place that is bound to draw me for a number of reasons. The first is the strong Oriental influence exhibited across this Full region. The second is the way the region uses Linden water throughout to naturally add ambience and harmony to the environment. And the third reason is that is another design by the immensely talented Uta (xoYUUTAox), who was responsible for bringing an ethereal beauty in one of the iterations of a favourite old haunt, Roche (which you can read about here).

With PeTOu, Uta has worked with her partner, Nagi Alekseev, to recreate some of the ethereal wonder present in her design for Roche, expanding it to encompass much more, rooting it in a much broader, but no less enchanting, environment. There are also a number of secrets to be unlocked and enjoyed for those willing to take the time.

PeTOu

A visit commences on the west side of the region at a landing point where – if you’re not careful – it is easy to miss a set of teleport boards. However, rather than taking any of them right away, I do recommend you start by letting your pedal extremities do the work and explore the region on foot. There are two obvious routes away from the landing point. The first is a calf-deep ribbon of water winding through a rich expanse of rapeseed and under the boughs of cherry blossoms; the second is a sort wade across the water to where the rapeseed climbs up over rocks and grass, and old stone steps offer the way to a footpath.

Whichever you take, you’re going to want to take your time – there is a lot to discover under the canopy of blossoms. The footpath for example, will take you up to a little traditional Japanese house sitting on a hill, a little garden to one side, complete with ponds presided over by a stately egret. A cobbled path offers a route around the garden, while on the other side of the house, a rocky path sweeps down to the water once more.

PeTOu

Before the path disappears under the water, however, visitors can turn away from it across a wooden bridge spanning a narrow channel, lanterns floating on the waters below. This leads the way to a network of bridges reaching out over an expanse of deep blue water, a pagoda sitting on the far side atop a rocky bluff. Two great golden dragons guard the waters, one of which has apparently crushed a pier under its weight.

Close by, on the nearer shore of the land, and reached by following another path from the little house on the hill or via a path leading up from the watery path through the rapeseed, is a much larger house. This overlooks the network of bridges, as well as offer much to see in and around it – do be sure to follow the stepping stones under the arc of Torii gates to the rather unusual sculptures at the far end.

PeTOu

PeTOu is truly a marvellous setting, rich in soft colours under an night-washed sky, perfect for photography and with lots of little gems to be found – keep an eye out for the white flowers which hide sitting poses within them, for example. Once you have finished your explorations, be sure to make your way back to the landing point and the waiting teleport boards.

While one of the boards – “Oriental” – will carry you to the ground level bridges and their dragons, the remaining five provide access to little vignettes in the sky. All are very different from one to another, and each has its own attraction / whimsy. The R2 Cafe, for example, has a little winter scene and a colourful teleport back to the ground (which you’ll have to look for!), while Paris Roofs presents a romantic rooftop tryst under a summer shower dropping into the street below.

PeTOu

Finished with an ambient sound scape, and matched with a piano music stream with minimal adverts, PeTOu is a marvellous environment for exploring and for simply getting away from everything, be it time spent on the ground, or up in one of the skybox locations. All told, highly  recommended – and if you do enjoy your visit as we did, do please consider making a donation via one of the tip jars so that others might also continue to enjoy the region.

SLurl Details

  • PeTOu (Everheart, rated: moderate)

Support Feed A Smile at Nautical Smile in Second Life

Friday, March 24th

Nautical Smile is a special event being held at Holly Kai Park in aid of Feed A Smile / Live and Learn Kenya.

The event marks the first major fund-raiser to be held for Feed A Smile at Holly Kai Park, which was adopted as the park’s new charity in February 2017.

Organised and hosted by Rossini Events, Nautical Smile will take place at The Pavilion, Holly Kai Park, and will feature 10 hours of music starting at 11:00 SLT, and finishing at 21:00 SLT, with one hour sets from some of Second Life’s top DJs, and live performers.

The live performances at Nautical Smile will include a “double Dutch” back-to-back paring of singers from the Netherlands, Thera D and Hedy Patrucci-Collazo, who will be appearing at 12:00 noon and 1:00pm respectively. They’ll be followed by Akilikos Singer at 2:00pm, and Sal  from 3:00pm. The entire event is sponsored by Meerkats Estates.

Event Schedule

The event schedule at the time of writing is as follows. For updates and the latest news, please follow the Nautical Smile link above. All times SLT.

11:00 am
DJ Valeri
12:00 Noon
Thera D – live
1:00 pm
Hedy Patrucci-Collazo – live
2:00 pm
Akilikos Singer – live
3:00 pm
Sal
4:00 pm
DJ Joy
5:00 pm
DJ Evan
6:00 pm
DJ Jaxssin
7:00 pm
DJ Lauren
8:00 pm
DJ Noel

“Nautical Smile follows up on our hugely successful events in January and February for the same wonderful charity,” Michael said. “This month we have been given the use of a terrific location, courtesy of Hollywood Real Estates, right on the Blake Sea. So it will be possible to sail there as well as the more conventional teleport.”

Nautical Smile at The Pavilion, Friday March 24th, 2017

About Feed A Smile

Feed A Smile is a programme run by Live and Learn Kenya (LLK) to provide nutritious warm lunches for over 400 children every day, paid for entirely from donations to the project. It is part of a broader programme managed by LLK, which includes finding sponsors to finance the education of children in Kenya, helping to provide them with everything they need: uniforms, shoes, text books, school supplies, etc., and even building a school in Nakuru, Kenya.

In addition, the organisation also provides medical and dental care for children, including check-ups and vaccinations. 100% of the donations received by LLK are transferred directly to Kenya to care for children, provide education, medicine, food, shelter and foster care. Nothing is lost to salaries, fees or administrative costs at LLK.

About Rossini Events

Rossini Events was established in July 2016 – a collaboration between MichaelJ Rossini and Valeri Carissa organising private and public events in Second Life. Rossini Events especially prides itself on charity fund-raising, with monthly events supporting Feed a Smile, Relay for Life and Making Strides. To date, Rossini Events has raised L$240,000 for these charities. Everyone involved in Rossini Events donates their time free of charge, and every penny raised goes directly to the charity concerned. For further information, please contact MichaelJ Rossini in-world, or email to michaeljrossini-at-gmail.com.

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