Category: V7 Style

Update, March 10th: In response to feedback following the release of this video, Jessica released a more in-depth video examining clean isntalls, settings back-ups, etc. The new video can be found here.

The Firestorm Tool Tip Tuesday video for March 3rd, 2015, covers what can be a thorny and intimidating issue: that of performing a clean install of the viewer.

In an ideal world, clean installs wouldn’t be needed. However, there are times when installing a newer version of a viewer over an existing version, that things which shouldn’t happen do happen, and things that should have happened don’t happen correctly. And while the frequency with which people are asked to perform clean installs have decreased in recent times for most viewers, they can still be the first step in avoiding later issues.

Where Firestorm is concerned, and given it has so many additionally exposed features with supporting UI elements and so on, the chances of something hiccuping during an install and causing problems later cannot be overlooked. Hence why, when releasing a particularly complex update to the viewer, or when dealing with support requests from users after a complex update being released, Firestorm support will often advise / ask if a clean install has been used with the new release.

To make things easier, the Firestorm team has provided additional capabilities within the viewer which allow you to not only save things like your chat logs, etc., to a dedicated folder to avoid them being lost as a result of a clean install (as is the case with all viewers), but they’ve provided a means to back-up and restore all of your viewer settings. However, even with these capabilities, performing a completely clean install can be a daunting task for many.

So in this video, Jessica takes you through her preferred method of running a clean install on a PC – starting from ensuring all or logs files and setting are safely saved  / backed-up through to launching the viewer after a clean install and restoring all of your settings.

The Firestorm Tool Tip Tuesday video for Tuesday, February 24th offers insight into using local chat as a quick means of using a number of viewer-related and other command options.

This is achieved by using what Firestorm calls the “command line options”, which can also be found in some third-party viewers (Singularity being another which uses the capability). There are essentially pre-configured shortcuts which allow you to do a number of things; for example, you can quickly step your draw distance down / up, or teleport to a specific region or height within a region, rez a platform, and so on.

In the video, Jessica takes viewers through several of the more popular command line options as well as looking at some of the commands people might not be so familiar with, such as the calculator, turning your Firestorm AO off / on, clearing-down your local chat history display, and so on. She also touches upon customising the command names to make them easier to remember and use, if you need to.

So, if you’ve never looked into using chat command via the command line option, this is the video for you!

On Tuesday, February 17th, the Firestorm team launched the latest in their Tool Tip Tuesday series, with Jessica taking a look at Contact Sets.

Contact Sets provide a way to organise your friends – and other people – into sets or categories, using your own criteria. Thus you can create sets of friends, colleagues, business contacts, and so on. They aren’t necessarily for everyone, but for those who are a member of different role-play groups or combat groups, etc., or who need to manage lists of customers or tenants, etc., and perhaps need a quick way of identifying people, they can be very useful.

By assigning a colour to a Contact Set you can, for example, make it easier to identify members of that group in your Friends list or on the mini-map, or through their name tag in-world – or even in group, IM and nearby chat. So identifying a customer or tenant in a crowd becomes very easy, helping to smooth any communications which take place, while spotting people on the mini-map is also made easier.

And if you have problems reading fancy text people sometimes use in their display names, Contact Sets lets you assign an alias to contacts who do, making it it easier for you to identify them without struggling to read their display name.

Contact lists can also be be shared across accounts. This means that if you use alts for a specific tasks (such as customer care) you can copy one or more Contact Sets from one account to another, making the management of your customers that much easier when using your various accounts.

However, the very power found in Contact Sets can make getting to grips with them a little bewildering – so if you’ve ever wondered what they are all about, but have fought shy of diving into them, Jessica’s introductory video should be just the ticket for you. In it she provides an uncomplicated overview of the major features in Contact Sets and demonstrates how to get started within using them.

Should you want to know more about Contact Sets after watching the video, then be sure to check the Firestorm class schedule for lessons on them, and further guidance can be found in the Firestorm wiki.