Category: Outdated and Discontinued

Update, September 4th: Please note there will be a Bright Canopy community meeting in-world in Second Life at 11:00 SLT on Saturday, September 5th, at the Bright Canopy island. All those wishing to catch-up on the latest situation for the service are invited to attend.

Saturday, August 29th saw Bright Canopy, the new cloud streaming service delivering Second life (and the viewer) directly to your web browser, officially launch.

Already extensively previewed by SL bloggers – you can catch my overview of the service here –  the launch was given a further boost when the Lab also blogged about it. announcement of the formal launch led to a huge amount of interest being shown in the service.

While there were the inevitable hiccups which tend to accompany such launches, it was the overall demand which perhaps caused the fledgling company the most problems. So much so, that Bright Canopy have been forced to revise their subscription model, and suspend the service while they do so.

The news of the change to the subscription model came via an e-mail to existing subscribers which was also posted to the Bright Canopy blog. Currently the plan is that:

• From Sunday, September 6th, those signing-up to the service will be charged $17.00 a month for up to 20 hours of use. Additional time will be charged at $0.013 per minute
• From now until 12:00 am on Sunday, September 6th, those who signed up for the service will be charged $7.00 for 20 hours, then at the $0.013 per minute
• All existing subscriptions have been cancelled, and all existing users will need to subscribe to the new plan once the door is open to subscriptions once more.

Bright Canopy are the first to admit this is hardly an ideal situation, and the hope is that it will be an interim measure, until more favourable terms can be introduced in the future, once a few more things have been put in place.

Discussing the situation with me, Bill Glover, Bright Canopy’s founder said, “It’s been a whiplash weekend. We had more than 1000 sign-ups in just a few hours and that actually worked really well.”

However, there were some niggling issues as the launch progressed into the weekend. Transitioning those users who had been on the beta / pre-launch service raised a few problems, as did the migration for those users best served by it to Bright Canopy’s US East coast POP, which also came on-stream as a part of the launch. It was while working on these issues the alarms started ringing around unconstrained cost risks due to the volume of use, forcing  Bright Canopy to take action.

“The alarms required us to throttle down use,” Bill told me. “When the experience suffered long wait times, I pulled the plug [on accepting subscribers]. We’re not going to charge people unless we can be sure this is going to be there for them and they will get value for the money.”

The throttling also meant that over the launch weekend, users were limited to one hour’s in-world time before they were disconnected and had to re-log. To compensate people for this, Bright Canopy have indicated they’ll not be charging anyone for their time over the weekend of 29th / 30th of August.

To understand why the pricing structure change was required despite the good response, it is necessary to understand how Bright Canopy is provisioned. Currently, when logging-in to the service, users are hosted on individual servers, supplied by Amazon’s Spot Instance bidding system. The problems here are twofold.

On the one hand, using an entire server to host just one user isn’t terribly efficient; Frame, as Bright Canopy’s infrastructure partner, are already working to offer more efficient means of hosting without impacting individual user’s experiences with Bright Canopy. On the other, and as I’ve previously reported, Amazon’s Spot Instance mechanism, so long the most cost-effective means of obtaining server space, has become subject of bidding wars which have caused sudden and unpredictable spikes in service pricing.

While Bright Canopy were aware of this, and developed contingencies they hoped would be sufficient to handle pricing fluctuations, etc., until such time as better hosting options were ready to roll, the sheer volume of demand for the service meant that these contingencies were burnt through in the course of the first weekend, thus prompting the current situation.

As noted earlier in this article, Bright Canopy hope the new plan will be an interim measure.  The problem here of course is that 20 hours + $0.013 a minute isn’t going to be that attractive an offering to users – something Bright Canopy is all too aware of. With many users spending tens of hours a week in-world, the additional costs could easily mount up, and so people are understandably going to be more focused on the potential for additional costs than on the potential for improved pricing down the road.

As a result of the overall situation, Bright Canopy have opted to keep the service suspended while discussions on the situation continue.

“We are verifying and double verifying so that when we come up, we stay up,” Bill said to me as the announcement was sent out.

I’ll have more updates on this as further information becomes available / announcements are made.

Bright Canopy, the new streaming service, which allows users on low-end computers to access both Second Life and OpenSim has announced it will officially launch on Saturday, August 29th at a single monthly subscription price, which for the first 90 days (at least) will be $17.00 a month.

The service, which was established by SL users Bill Glover and his wife, Jeri (known in-world as Chaos Priestman and Beth Robbani respectively in-world),  arose directly as a result of the May 2015 closure of the SL Go streaming service provided by former on-line streaming games supplier, OnLive. What’s more, and on a personal note, I’m pleased to be able to say that this blog had a hand in bringing things about – although my involvement as a beta user hasn’t been as extensive as I’d hoped.

As a result of the cessation of SL Go as a result of OnLive’s decision to sell, I ruminated on the potential of the Lab running a streamed SL service through Amazon AppSstream. This caught Bill’s eye and imagination, prompting him to comment:

Let’s just do it ourselves! You really got me thinking. I’d can launch a service right now if I get enough folks for Beta.

Things further progressed when I wrote about Nebadon Izumi’s work in getting the viewer and OpenSim delivered over AppStream.  My article prompted Nikola Bozinovic, founder and CEO of Frame, a cloud-based service focused on delivering Windows applications to users,  to suggest his service could be used to deliver Second Life through the cloud.

Bill and Nikola quickly got their heads together, and within 24 hours, they had their own proof-of-concept running, delivering the official SL viewer over Frame via Amazon.

Not long after that, and with the support of SL and OpenSim users, a small alpha test commenced, which expanded to an invite-only pre-launch beta, which again in turn gradually opened its doors wider and wider as time as progressed and issues dealt with.

While operating as independent companies, the synergy between Frame and Bright Canopy has been impressive, with the former working hard to ensure the latter can provide a scalable, robust service, as Bill has worked to ensure the viewer behaves itself when streamed and can support the services users expect – notably voice.

“Frame is excited to provide infrastructure support to make projects like Bright Canopy scale globally,” Nikola stated during the official launch announcement. “Bill has captured the imagination and the energy of the Second Life community. We’ve been impressed by the cooperative and open approach of the Bright Canopy team.”

One of the core benefits of running with Frame, is the company has an established track record in delivering Windows applications over cloud services (indeed, in June 2015, Frame closed a further US $10 million round of funding, such is the scope of interest in their approach). This means they have the technical expertise to be able to help Bright Canopy scale over time, and to offer the kind of delivery speeds users expect (local network vagaries allowing). The company already has a global presence itself, notably utilising Amazon’s backbone, with points of presence across the United States, Europe, Asia and South America.

Initially, Bright Canopy ran using only Frame’s presence in California. Even so, and for many in the USA and Europe, results were impressive. Later, Dublin was added to the mix, offering greatly reduced latency to beta users in Europe.  With the launch on August 29th, Bright Canopy will additionally leverage Frame’s presence on the US East Coast to again enhance the service.

The new monthly pricing plan, which will completely replace the hourly plan used during the beta period, has initially been set at US $17.00 a month for the first 90 days. However, Bright Canopy warn that this may be subject to increase – although they hope very much to avoid this.

The problem here is that Bright Canopy is currently being provisioned via Amazon’s Spot Instances. Normally, these are the most cost-effective way to deliver a service, but they have lately been subject to an insane bidding war, resulting in massive price spikes.

This means that Bright Canopy need to watch the situation very carefully, as Bill explained in the launch announcement:

Our early bird price is going to be an experiment for 90 days. If you’ve been following the blog, you know we’ve seen price fluctuations on the back-end, and we still need to watch actual usage of the service. $17 is a sustainable price if the instance costs return to their typical, historical values. It is not a sustainable price with the current spike in instance price. We may need to get creative with how we split instances, or we may need to raise prices. We intend to remain transparent as always and will keep you posted. Our goal is to continue to maintain a sustainable, affordable service.

If a price increase is required, it will be announced when Bright Canopy have had an opportunity to assess the best way forward, and with sufficient time for users to determine how they’d like to proceed.

Continue reading “A Bright Canopy set to open over Second Life and OpenSim” →