
The following notes cover the key points from the Web User Group (WUG) meeting, held on Wednesday June 5th, 2024. They form a summary of the items discussed and is not intended to be a full transcript. A video of the meeting, recorded by Pantera Północy, is embedded at the end of this summary – my thanks as always to Pantera for recording it and making it available.
Meeting Overview
- The Web User Group exists to provide an opportunity for discussion on Second Life web properties and their related functionalities / features. This includes, but is not limited to: the Marketplace, pages surfaced through the secondlife.com dashboard; the available portals (land, support, etc), the forums.
- As a rule, these meetings are conducted:
- On the first Wednesday of the month and 14:00 SLT.
- In both Voice and / or text.
- At this location.
- Meetings are open to anyone with a concern / interest in the above topics, and form one of a series of regular / semi-regular User Group meetings conducted by Linden Lab.
- Dates and times of all current meetings can be found on the Second Life Public Calendar, and descriptions of meetings are defined on the SL wiki.
Meeting Date and Time
- Following requests for an increased frequency of Web User Group meetings, the web team has been looking to move the standing meeting to a different day / time each month.
- Specifically, the day being considered is Tuesday, and the time moved from 13:00 SLT to 12:00 noon SLT.
- Insufficient numbers were present at this meeting (just 7 people, three of whom were Lab employees and one (that would be me) afk throughout the meeting!). Ergo, this idea will be raised at the July meeting.
Marketplace Updates, Testing and Ideas
- “Good progress” has been made on a new responsive layout for the marketplace intended to improve MP displaying on a mobile phone or if you are looking at the marketplace in the viewer at smaller breakpoints.
- The Marketplace team has just completed a “research spike” looking at Search issues and believe they have some good solutions for some of the problems user have reported, and will be looking to make updates to Search based on the results of this work.
- Some live experiments have been carried out on Search filters in response to concerns raised at past WUG meetings.
- Specifically, the experiments focused on how filter changes might impact sales of non limited quantity items.
- After looking at the data on marketplace for a weekend the team didn’t see much meaningful change in terms of sales or traffic for non limited quantity items.
- The team is still looking into ways to better promote the viability of original creators and their creations on marketplace. One idea is to have some form of carousel of “most popular creators” (similar to the “customers are buying now” carousel on the MP home page), listing the most popular creators in terms of sales over a given period (e.g. the past 24 hours).
- Sntax Linden is open to suggestions via the Marketplace Board at Feedback Portal on how LL might accomplish this.
- Additional ideas for carousels on the Marketplace home page being mulled by the Lab include: “hot and new creators”; “popular items” and “hot & new items”, the idea being to help alleviate the need to use Search and result filters to find new release, new items, etc.
One of the things I would like to accomplish is better promoting creators. Being able to discover a product on the marketplace is great, but I would love more tools for creators to organically promote themselves or for shoppers to be able to find stores/creators.
– Sntax Linden
- Another area of discussion at the Lab is how a “for you” capability might be implemented down the road, correlating the sales of the most popular items selling on the MP globally with a user’s own shopping history, with it being noted that personalised relevancy is something the team would like to “tackle across the platform”.
General Discussion
- There was a general discussion on Search and how it is used to find good, creators, etc. This touched on idea around a system-generated tag cloud based on new / popular / “hot” items; better system-managed filters, etc.
- Providing a New MP category geared towards specifically for new users that would enable to them to locate items that would be interested in (e.g. Senra clothing and accessories, easy-to-unpack and use items), with an emphasis on ease-of-use (e.g. does not require in-world unpacking, the need to read a notecard or wade through lots of options, etc.
- The above touched on the core limitations of Senra – that even for new users, it requires a level of understanding of SL to make proper use of it post web-customisation during on-boarding, including:
- What inventory is, how the system Library works.
- How to copy items from the Library to inventory.
- The difference between clothing layers and attachments, understanding the basic iconography they use.
- As such broadening the knowledge base for Senra, providing information on it beyond the web-based onboarding was discussed.
- Towards the end of the meeting was a general discussion on how parcels and land might be better searched in general (e.g. allowing those with multiple parcels to group them together as a “place” entry (not to be confused with Place Pages) which can be searched, and which displays information on all the parcels.
- As these were general discussion point, rather than ideas for implementation, please refer to be video below for further information.
Next Meeting
- Wednesday, July 3rd, 2024.




