Abuse Report Category notes

Griefing, be it through word, action, object (as seen here, the objects being accompanied by equally obnoxious noise makers), etc., is one of the items covered by the Abuse Report

Note: The information presented here is intended to accompany my article Second Life Abuse Reports. If you have reached this page directly, please refer to that article for greater context.

The Abuse Report floater contains a number of pre-defined categories under which a report can be filled. The Following notes are intended to expand on each category, and provide some guidance on using them.

These notes only apply to the AR Categories available in the official release viewer at the time this article was written. If your viewer displays any other AR categories, it may be because you are either using an older (possibly outdated viewer), or Linden Lab has updated the Abuse Report categories subsequent to these notes being written.

Age Play

Linden Lab defines age play as a child avatar engaging in Adult activities. This means, for example:

  • A young-looking / child avatar entering an Adult region is not grounds for an AR. They could simply be visiting a friend for a chat, shopping at a non-adult shop in an Adult region, etc.
  • If  a young-looking  / child avatar is engaged in Adult activities, it is grounds for an AR
    • A screen shot filed with the report should preferably show the avatar participating in the activity, together with anyone with whom they are interacting
  • If the person using a younger-looking avatar is engaged in adult activities and states their avatar is supposed to be under age in chat or IM they can be AR’d
    • Include the Conversations floater showing their statement in any screen shot
  • If the person behind the avatar admits in chat or IM that in the physical world they are below the age limit for using Second Life / being within an Adult-rated region, they can be AR’d
    • Again, include the Conversations floater showing their statement in any screen shot
    • You can directly ask them their RL age.

Assault / Pushing / Shooting, etc, in “Safe” Regions

    • Sometimes best dealt with through multiple independent reports from those witnessing the abuse
      • Note: this does not include teleporting friends to a location so that they can also AR the issue. As noted in the main article, doing so can delay effective investigation
    • If there is strong evidence of the abuse in chat (such as requests for the abuser to stop what they are doing with our without refusals to do so), the Conversations window displaying the chat should be included in the screen shot
    • If possible include the Bumps, Pushes and Hits floater in a screen shot as further evidence
    • Assault can be one of the hardest items for the Lab to action without very clear evidence. For this reason, and while acknowledged as not entirely ideal, the best course of action is to remove yourself from the environment where it is happening.

Disclosure > Real World Information

  • Obtain a screen shot of any conversation where this is being done, if possible
  • If the information is being displayed as a sign or object take a screen shot of the sign / object (and any avatar possibly holding it). Make sure the object’s name and owner are recorded / the avatar’s name is visible
  • If you offer personal information on your own Profile, and someone else opts to take that information and disseminate it in conversations or via note card, etc., they are committing an act of disclosure, and can be AR’d.

Disturbing the Peace

This breaks down into three sub-categories:

  • Excessive Scripted Objects
    • Primarily intended for scripted objects used to grief with images, particles, sounds, etc)
    • Can include region crashers, and also include possible exploits (which can also be reported via a SEC category JIRA)
  • Object Littering:
    • Intended for situations where someone has left their own items (e.g. when unboxing a purchase), etc, and they have refused to return to clear things up / you are unable to return the items to them
    • Such actions aren’t always due to an intent to litter or disrupt, so unless there is clear evidence it has been done with intent, try to address the person directly and request they clean their items up before considering an AR
    • Ad farms can also be considered object littering and AR’d.
  • Repetitive Spam:
    • This is defined by the Lab as constant / repeated unwanted messages. Examples include:
      • Begging for L$ in person or through IM to groups
      • Dialogue box requests repeatedly sent to anyone nearby without the means to stop them
      • Repeated adverts which do not offer the opportunity to unsubscribe / opt-out of receiving them via button, web page, etc (those which do offer and unsubcribe / opt-out are not regarded as spamming)
      • Group inviters which repeatedly send group invites to arrivals / anyone nearby which do not offer the means to unsubscribe / opt-out via button, website, etc.
  • Screen shots for all of the above can include the chat / IM window and / or individual / object producing the spam (including the object owner). If the spam is visual (particles, etc.)
  • Disturbing the Peace does not refer to:
    • Particle spamming – file under Excessive Scripted Objects or Object Littering
    • Advertising inappropriate for the region rating (e.g. Adult activities advertised on a General region) – file under Indecency – Inappropriate Content or Conduct for Region Rating.

Fraud L$ or USD

  • This category includes:
    • Your account being compromised – although the best way to report this to call support directly to receive an immediate response. If you cannot call support, submit a support case
    • The receipt of what you believe might be counterfeit L$
    • A resident is attempting to sell L$
    • Passing out fake gift cards / objects designed to trick a users into granting account debit permissions
    • Land fraud
  • Reports of residents attempting to sell L$, fake gift cards, land fraud should preferably include a snapshot of the avatar, the object (with owner details displayed), the land (including any for sale / rent sign & the General tab of About Land shown with sale / rent information)
  • Screen shots of the Conversations window showing exchanges with individuals trying to sell L$ or fraudulently sell land, etc., should be included in reports, if possible.

Harassment

  • Refers to:
    • Constant harassment with messages in chat or IM, with a refusal to cease / desist
    • Someone impersonating someone else with the intent to harass
    • Someone attempting to impersonate a Linden (e.g. through the use of a Display Name, or via statements in chat, etc.)
  • Screen shot the Conversation floater tab where the harassment is occurring
    • Be aware that any engagement with an alleged harasser through chat or IM which is not clearly requests for them to stop, or a failure to block them via the viewer, might be seen as encouraging an exchange with them, rather than harassment on their part, and invalidate the AR
  • If the harassment spills over to threats of physical-world violence, these can be AR’d. However, if you believe the threats are genuine and might be carried out, you should report them to your local authorities.

Indecency

  • Falls into three sub-categories:
    • Broadly Offensive Content or Conduct – e.g. hate speech, racial slurs, derogatory remarks; any images which may involve any of these; anything targeting a specific group of people
    • Inappropriate Avatar Name
      • This primarily applies to the avatar / user name, not a Display Name, which can be disabled in the viewer, unless the Display Name conveys either a racial slur or hate speech
    • Inappropriate Content or Conduct for Region Rating – e.g.
      • An Adult advert in a Moderate or General region
      • Any business in a General region which has a Moderate or Adult rating
      • A naked avatar displaying genitalia / uncovered breasts in a General region
      • Avatars engaged in a sexual act in a public area of a General or Moderate region
      • Note this category generally does not extend into people’s private residences, regardless of region rating
  • Indecency also includes any wearing or displaying of swastikas outside of World War 2 role-play / re-enactment / historical regions
  • Screen shots should include avatar + name tag; item + owner name; relevant Conversation window tabs, etc., as appropriate to the situation.

Intolerance

  • Similar in nature to Indecency > Broadly Offensive Content or Conduct
  • Would typically be used where an action is clearly against the Terms of Service / Community Standards, but which may not be easily defined within the other categories
    • One example might be the use of bots which have not been correctly identified as “scripted agents” in order to game traffic numbers.
  • Screen shots should include avatar + name tag; item + owner name; relevant Conversation window tabs, etc., as appropriate to the situation.

Land Encroachment > Objects or Textures

  • Primarily for objects from neighbouring parcels encroaching on your own land and directly interfering with your Second Life, but please use sensibly
    • A neighbour’s tree which extends over your property and inside your house, interfering with your daily life could be considered an encroachment
    • A neighbour’s tree which hangs a few branches over your boundary which otherwise do not interfere with you daily life on your property isn’t really grounds for an AR
  • Prior to filing a report, try to have the object owner move the object. Exchanges (from your chat history) can always be displayed in an AR screen shot if you later file a report
  • This category can also be used for the oversized rotating For Sale signs often found on the Mainland, and for abandoned vehicles blocking Linden-own land
  • Squatting on land which has been left open by the owner is not considered AR actionable, but rather a matter to be dealt with by the land holder.

Gaming Policy Violation

  • This only applies to violations of the Lab’s Skill Gaming Policy
  • Examples include:
    • A game of skill, as defined by the policy, in a non-Skill Gaming region
    • A game (including Sploders) which requires pay-to-play whether or not it is in a Skill Gaming region
    • Any games which could be interpreted as gambling, whether or not they are in a Skill Gaming region
  • It should not be used for Terms of Service violations; these should be filed under whichever of the other categories is appropriate.

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