Yesterday evening, Rodvik Linden – LL’s CEO Rod Humble – popped up on Twitter and chatted with some of us there in what was another of the warm an open conversations that have been a hallmark of his time at LL so far.
I actually came late-in-the-day to the conversation, logging-in to Twitter to catch this from Rodvik, replying to a comment on things SL:
@SecondLie I think we need to put purchasing into Basic first 🙂
Given the Basic mode of the Viewer is something that has been occupying my thoughts of late, I Tweeted in return:
@rodvik how about offering a better “step up”, help-wise from Basic to Advanced? – pointing to my recent post on the subject, and:
@rodvik If you keep adding functionality to the Basic mode, won’t you end up with…the Advanced mode?
I’ve no idea if Rodvik went and read the post in question; but it sparked something of a short discussion on the Basic mode and the Viewer in general in which he responded very positively to all making comments. In particular, he tweaked my curiosity with a reply to my suggestion that perhaps the Viewer should be made more modular:
@InaraPey Maybe yeah. Bagman keeps telling me that would be a good approach.
Bagman Linden is Jeff Petersen, the Lab’s newly-appointed VP of Engineering, and I have to admit, hearing that he’s thinking along similar lines – and leaving my precious little ego well out of things – does raise my spirits, and it suggests that we just might be seeing a wholly new iteration of the Viewer at some point that may well achieve something Viewer 2 has so far failed to do. Going the modular route just – to me at least – seems the most common-sense approach to take; what isn’t clear is just how much effort it will take…
I also took the opportunity to both congratulate and tease Rodvik on the new Avatar sign-up pages. As reported yesterday, these are a superb step forward, but the lack of overall QA on their compatibility with all browsers really lets them down. Rodvik took the tease in good spirits:
@rodvik. The new sign-up process is very clean; hope the compatibility issues are sorted ASAP; they tend to defeat the hard work put in.
@InaraPey Thanks, yeah should be fixed quickly. Even with those the results have been amazing.
This comment is interesting, as it’s been stated that new user sign-ups are running as high as about 10K a day; although it’s hard to see this reflected in on-going concurrency, which has been dropping. I’d really like to know more as to what has been the effect of the new sign-up pages, and how badly things like new users ending up bewildered and confused by SL once they are here are affecting user retention.
Again, leaving aside any ego-boo I get from chatting with Rod Humble via Twitter, I found the time he took to address questions and suggestions as best he could to be refreshing and open. Of course, there is a temptation to bemoan the fact that while he is chatting on Twitter, the rest of LL seem to be engaged in an obstinate silence on their own Community Platform – but the fact is (and providing it goes beyond purely touchy-feely “niceness”), Twitter does offer an immediacy the CP lacks.
What would be good- and where Linden Lab are most definitely missing a trick – is in not having a Twitter feed or two on their own web pages. I really would recommend a couple of live feeds from the likes of Rodvik and Pete “Ballyhoo” Linden direct to people’s Dashboards would prove very useful in demonstrating to users that LL are communicating.
So how about it, Rodvik, Pete?