Category: News

“Missing” prims: collaboration confirms viewer issue

Posted on by Inara Pey

As noted in my week 14 (2) update, prims missing from linksets  / builds is not a new issue, it’s been going on for some months now. In my own case, I’ve found that on teleporting to my home, an internal wall I’ve added to the build is routinely missing from my view. Right-clicking on the area of the wall has caused it to immediately render. As the wall in question tends to rez OK when I log-in to SL, I’ve tended to look on the matter as a viewer issue.

However, following the week 14 deployments, the incidences of missing linksets seems to have both risen in both numbers and size of “missing” prims. There have been numerous reports on the deployment discussion thread, including questions as to whether it is a viewer issue or server issue, and things seem to have become a lot more visible.

My Linden Home and "missing" prims on Wednesday 2nd April
My Linden Home and “missing” prims on Wednesday 3rd April. House is located on the SLS (Main) channel

My personal experience has been that things are worse – as shown in the image above. Prior to the April 2nd, The wall on the far side of the house, with the two pictures and turning to run under the bedroom balcony rails, would fail to render following a teleport. Since the Main channel deployment on Tuesday April 2nd, that wall now renders flawlessly – but a huge section of the linkset for the house itself is almost constantly missing following a teleport home. Camming around my home region reveals other houses in the same condition.

Such has been the level of discussion on the thread about the matter, lead by Wolfbaginski Bearsfoot and others, that Maestro Linden stepped-in and posted some pointers to help people determine if they have a viewer or a server-side issue, stating:

Hi Wolfbaginski, I would do the following to determine whether objects are missing due to a server bug or viewer bug:

1) Note whether the missing objects are whole linksets or only certain prims in linksets.  Interest list issues would generally affect whole linksets.  A viewer rendering issue or maybe a message-packing/decoding issue would seem more likley if only certain prims in linksets are affected.  It sounds like you’re seeing at least part of the linkset, since you’re able to select it.

2) While the prims are missing, enable Develop -> Render Metadata -> Bounding Boxes, and see what bounding boxes appear.  You should see a prim-aligned bounding box for each prim, as well as a world-aligned bounding box that covers the linkset.  If you see a bounding box where a missing prim is located, or if the linkset bounding box extends to include the missing prims, then it’s almost certainly the viewer’s fault.  

3) While the prims are missing, enable Develop -> Show Info -> Show Updates to Objects.  With this setting enabled the viewer will render a particle from each linkset/prim that it got an update for:

  • Red means a full update was received from the server (which has a full description of the object’s visual parameters)
  • Blue means a terse update was received (which only includes information about a few properties, such as position and velocity)
  • Green means that an ‘objectdelete’ update was received (meaning that the object was either derezzed or is out of range for the viewer)

If you enable this feature, and observe that the missing prims appear without a full object update being sent, then it’s probably a viewer bug (in that the viewer knew about the missing prims the whole time, but initially failed to render them).

 4) If you leave a region, then return to it, the viewer will load cacheable objects from the local cache, instead of getting the object details from the simulator.  If the object was loaded from cache and the appearance has been either fixed or broken since the last time you saw it, this would indicate a viewer bug.  You can verify that an object was loaded from viewer cache by enabling Develop->Rendering Metadata->Update Type; objects loaded from cache are shaded blue, with this mode enabled.

Continue reading ““Missing” prims: collaboration confirms viewer issue” →

Lab updates pricing on private region management services

Posted on by Inara Pey

secondlifeOn Tuesday April 2nd, Linden Lab issued a blog post on pricing for private region moves on the grid (i.e. moving a region from one location to another on the grid map), and for renaming regions.

The blog post reads in full:

If you have a private region in Second Life, there are several special services you might occasionally need, like region moves and name changes.

The charges for these services depends on the number of private regions you have, and to make it easier for all of our customers to understand the fee structure, we now have laid it out in this chart in the Knowledge Base:

New region fees - poor readability due to original also being of poor quality
(New region fees – poor readability due to original also being of poor quality – click to enlarge)

To request one of these private region management services, please submit a case through the support portal.

The guidelines for actually moving / renaiming private regions remain unchanged.

Also unchanged is the cost of transferring a region to new ownership. This remains at $100 per region (plus VAT for Europe), which includes moving and renaming the region, transferring billing for the region and changing the estate ownership settings.

Related Links

Magic Box retirement commences

Posted on by Inara Pey

Don’t forget that Magic Box retirement commences today. As per a recent announcement from Linden Lab, from April 2nd:

  • Merchants will no longer be able to list unlimited-quantity items for L$10 or less using Magic Boxes.
  • Any active, unlimited-quantity listings for L$10 or less using Magic Boxes will be unlisted.

Therefore, if you are selling items at L$10 or less, and haven’t already migrated them to Direct Delivery – you’ll need to set aside time ASAP or risk seeing them unlisted as from April 3rd.

SL Marketplace: first phase of Magic Box comes into effect from midnight SLT on April 2nd
SL Marketplace: first phase of Magic Box comes into effect from midnight SLT on April 2nd

To assist with migration, the Lab has a Direct Delivery Migration FAQ. Also, for those who have experienced specific issues with DD in the past, the Lab has re-issued the Merchant Outbox project viewer with some fixes which should overcome any issues previously experienced.

Additionally, merchants should again note that from April 16th:

  • Merchants will no longer be able to list unlimited-quantity items using Magic Boxes, regardless of price.
  • Any remaining active, unlimited-quantity listings using Magic Boxes will be unlisted, regardless of price.

As per the original announcement:

  • Limited-quantity items (i.e. those to items to which the merchant does not have rights to copy – such as breedables) can continue to use Magic Boxes for the time being
  • There is still no confirmed date by which limited-quantity items must be migrated to Direct Delivery, and the Lab is still intending to present merchants with a 30-day lead time for migration once the date has been set.

Related links

With thanks to Ciaran Laval for the reminder

LL offer discounted regions to educational and non-profit organisations on the QT

Posted on by Inara Pey

secondlifeFollowing my piece on the general status of Second Life, some of the comments revolved around educational discounts for regions – or rather, the ending of them in 2010. Many credit the abolishment of the discounts with the loss of hundreds (I’m not entirely convinced on the “thousands” element) of regions from the grid since that time.

It now appears that the Lab is quietly trying to reverse matters by extending a 50% discount to selected educational and non-profit organisations.

The news comes via Hamlet Au, with a natty little scoop on the offer he gained after being e-mailed on the matter. The originator of the e-mail informed Hamlet that he’d been offered a full region for $1,770 USD for a year or $3,540 USD for two years, for use by his organisation. The new prompted Hamlet to drop Peter Gray, LL’s spokesman, an e-mail on the matter. Hamlet comments:

“I’m not able to share numbers,” Gray e-mailed me, “but can confirm that we’ve extended this special offer to a targeted number of educational and non-profit institutions that have recently left Second Life.” The next question is how many institutions they’re offering this to, but there, he is mum. Furthermore, there’s no way for former sim owners of this variety to request this discount:

“There isn’t currently a way to apply for this; it’s a special offer we’re extending directly to some nonprofit and educational institutions as part of our customer win-back efforts,” as Gray puts it.

Deep Think East - one of the regions operated by the UK's Open University, one of the educational organisations which still operates within Second Life
Deep Think East – one of the regions operated by the UK’s Open University, one of the educational organisations which still operates within Second Life

While not privy to the exact arrangements specified in the offer, I assume that as one or two-year discounts are specified, the caveat to it is that the discount only applies to a full up-front payment of said fees.

Like Hamlet, I’m also a little dubious that the offer will be taken-up by everyone who has departed Second Life – although it is interesting to now that LL are apparently targeting organisations which have “recently left” SL, and therefore have yet to put down roots elsewhere. As Hamlet rightly points out, a lot of people got somewhat burnt when the Lab announced they were discontinuing discounts for educational bodies and non-profits, and there has been a good degree of bad feeling since. There’s also the fact that over the past couple of years OpenSim has become a more than credible – and potentially a lower-cost – solution for educational needs.

It is probable that the move might be seen is some quarters of one of “desperation” on LL’s part in order to reverse the decline in the number of privately-held regions. However, given the limited and closed nature of the offer, such views may not be entirely valid – Second Life isn’t anywhere close to balancing on the edge of disaster just yet – although it would be interesting to know what did prompt the move.

In the meantime Hamlet has requested the any organisations or individuals who have been in receipt of the offer drop an comment onto his post on the news.

With thanks to Hamlet Au.

LL offer Merchant Outbox project viewer

Posted on by Inara Pey

As recently reported, Linden Lab have announced the first step in the retirement of Magic Boxes in order to encourage remaining merchants who have not done so to swap over to Direct Delivery.

At the time I posted that piece, I noted that a major stumbling block in the adoption of Direct Delivery was the fact that while it tended to work flawlessly for some (myself included), for others it has been at least as problematic as using Magic Boxes, and that Marketplace issues with DD were potentially as widespread as those for Magic Boxes.

To help overcome both reservations on the part of merchants who have not yet swapped over to Direct Delivery, and to help resolve any remaining issues with DD migration, the Lab has moved to do two things:

  • Launch a fresh Direct Delivery FAQ which attempts to answer some of the most common basic questions around Direct Delivery and also point towards other resources
  • Launch an updated Merchant Outbox project viewer. This viewer, built on 3.4.4 code, and so pre-CHUI, is designed to overcome all Merchant Outbox issues recorded in JIRA WEB-4600, and the advice for anyone still encountering migration problems is to give this viewer a run.

If you’ve been using a more recent (3.4.5 or 3.5.0 code base) LL viewer, note that you might find your toolbar buttons vanishing when you run this project viewer – it’s a known issue, and buttons can be restored from the Button Toolbar.

An update Merchant Outbox project viewer has been issued to assit those encounter problems migrating to Direct Delivery
An updated Merchant Outbox project viewer has been issued to assist those encounter problems migrating to Direct Delivery

In addition, Dakota Linden has been responding to requests and questions regarding migration posted to the Merchant’s forum, and her responses may also be of assistance to those encountering problems.

Related Links

Commerce Team announces Magic Box retirement

Posted on by Inara Pey

The Commerce Team have announced the retirement of Magic Boxes is to commence in April. The news, made via Commerce Team Linden, is being circulated to merchants via e-mail as well as having been posted to the Commerce Forum,. It reads in full:

As you already know, about a year ago, we introduced Direct Delivery, a more reliable and faster method to deliver merchandise to your Second Life Marketplace customers. To complete the migration from Magic Boxes to Direct Delivery, we’re starting a phased shutdown of Magic Boxes. In order to keep listings that are currently using the Magic Boxes active, you will need to convert them to the Direct Delivery system. We will be sending email to all Merchants who have active listings that are still using Magic Boxes.

Important dates for this plan:

  • April 2, 2013:
    • Merchants will no longer be able to list unlimited-quantity items for L$10 or less using Magic Boxes.
    • Any active, unlimited-quantity listings for L$10 or less using Magic Boxes will be unlisted.
  • April 16, 2013:
    • Merchants will no longer be able to list unlimited-quantity items using Magic Boxes, regardless of price.
    • Any remaining active, unlimited-quantity listings using Magic Boxes will be unlisted, regardless of price.

For the time being, limited-quantity items can continue to use Magic Boxes and will not be affected. “Limited-quantity” refers to items that the Merchant does not have rights to copy (such as breedable animals which are “no copy” for the seller).

We do not have a Magic Box shutdown date for the migration of limited-quantity listings at this time. After we designate that date, we will give 30 days’ notice so that Merchants will have time to migrate those items. However, to avoid disruption of your listings by the Magic Box phase-out, we strongly encourage you to convert all of your listings to Direct Delivery as soon as possible.

For more information on Direct Delivery and migrating to Direct Delivery, please see the Knowledge Base. If you have questions or problems, please contact customer support for help.

SL Marketplace: Magic Box "retirement" commences in April.
SL Marketplace: Magic Box “retirement” commences in April.

Direct Delivery launched on March 21st 2011, I was perhaps one of the first to dive in a give it a go, and my own experience was – and remains – broadly positive. However, it is fair to say that it wasn’t long before issues started to occur – and to grow in significance. So much so, and despite attempts by the Commerce Team to drive merchants into using Direst Delivery, the date by which Magic Boxes have been due to start being retired has been repeatedly pushed back over the course of the past twelve months as issues with both Direct Delivery and matters such a listing errors, repeated errors in listing enhancements billing and other upsets, served to erode merchants’ trust in both the Marketplace and LL’s own Commerce Team.

This latter point was not helped by the Commerce Team themselves, who rather than engage with merchants, opted to withdraw from communications (despite Rod Humble stepping into the fray – twice), and in obfuscating matters further by simply ceasing to publish updates on progress made in fixing issues (the last update being around November 2012, prior to all updates being quietly removed from the Merchants’ sub-forum within the Commerce Forum.

The current situation regarding outstanding issues with the Marketplace and Direct Delivery remains unclear. While reports of issues and problems seem to have decreased somewhat, it is unclear whether this is due to the Commerce Team making progress in resolving issues or perhaps merchants have simply given up trying to raise the same concerns over and again. As such, it is possible that this announcement may be met with some trepidation, even though no final date for shutting down all Magic Box capabilities has been given.