November 18th: Firestorm to commence blocking of older versions

firestorm-logoOn Monday November 18th, Firestorm will commence blocking older versions of the viewer from accessing Second Life.

This is a move that has been coming for some time, and has been announced on a number of occasions through the Firestorm blog, through Firestorm user meetings and Q&A sessions, and which has been repeated through various blogs, including mine.

As it is, there are a good number of users still running versions of Firestorm that pre-date the introduction of Server-side Appearance (“avatar baking”) and some which even pre-date mesh rendering. Not only does running such versions lessen the user experience and increase the workload Firestorm support volunteers have in trying to assist people on older versions of the viewer.

Nor are the Firestorm team doing this entirely off their own backs. For obvious reasons, the Lab would like to see more users benefiting from the broad range of improvements which have already been rolled-out to SL (and those still being deployed in terms of further viewer-side updates), including SSA, interest list updates, improvements to the rendering pipe, improvements to viewer / server communications, and so on, all of which should improve the user experience, even for those on older hardware.

Given that Firestorm does have the lion’s user of active users, just under 65,000 of whom are still logging-in to Second Life on versions of the viewer pre-dating the more recent SL updates such as SSA, the easiest way to encourage them to update is to block older versions of the viewer.

Many Firestorm users are on version pre-dating SSB and mesh rendering
Many Firestorm users are still on versions pre-dating SSB and mesh rendering

This being the case, once the block comes into force, it means only users on Firestorm 4.4.0 through to the current version(s) will be able to access Second Life. As such, from November 18th, the following versions of Firestorm will be blocked from Second Life (numbers of people still using each version given in brackets):

  • 4.3.1.31155 (40,451)
  • 4.2.2.29837 (14,120)
  • 4.2.1.29803 (60)
  • 4.1.1.28744 (3334)
  • 4.0.1.27000 Beta (4585)
  • 3.3.0.24882 maintenance release (606)
  • 3.3.0.24880 hotfix release (571)
  • 3.2.2.24336 (881)
  • 3.2.1.24179 (166)

For those who feel they may be unable to run later versions of Firestorm, the recommendation is to give a later version a go and to contact Firestorm support teams for assistance or try the Firestorm troubleshooting wiki pages, as issues encountered may be fixable. For those who have genuine issues in trying to run later versions of Firestorm, Linden Lab’s Third-party Viewer Directory offers a list of self-certified alternative viewers you might want to try.

For further information, please refer to the Firestorm blog announcement.

Please note: I cannot address technical questions relating to Firestorm through this blog. Please contact the Firestorm support groups if you have specific technical questions.

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“When I’m sixty-four”: discussing the 64-bit version(s) of Firestorm

firestorm-logoOn October 18th, Jessica Lyon poked me about an upcoming blog post she was preparing for Firestorm which would make mention of a 64-bit Windows build, offering me the opportunity to talk to her about it ahead of the announcement going public.

At the time, my schedule was such that I couldn’t get back to Jessica immediately, so by the time we did get things worked out, the official blog post announcing both the team’s immediate plans for their next release and the arrival of 64-bit flavour of the viewer had been published. However, this didn’t stop me from taking the opportunity to sit down with Jessica and members of the team at the Cheeky Tiramisu Café late one afternoon in order to find out more about the promised “Firestorm 64”.

Meeting with some of the team: Miro (centre-left), Lassie, Ed, Whirly, and Jessica.
Meeting with some of the team: Miro (centre-left), Lassie, Ed, Whirly, and Jessica.

64-bit versions of SL viewers have been in demand for a considerable period of time. There has been some degree of resistance to them in the past, although there are a number of developers and self-compilers who have produced their own 64-bit versions of one viewer or another. The resistance has been for many reasons; Windows viewers are already Large Address Aware, for example, allowing them to use the additional memory common to computers using the 64-bit version of the operating system, thus helping to negate one of the biggest reasons for developing a 64-bit build.

Given that 64-bit builds have been seen as potentially problematic in the past, I started by asking what had prompted the Firestorm team to decide to go ahead with one.

“Our Windows 64-bit code was developed by Nicky Dasmijn as a sort of side project she wanted to do to scratch an itch she had,” Jessica informed me. Nicky, who started-out contributing code to the project, is now the project’s Lead Developer. Sadly, she’s also a little camera-shy as well, and managed to successfully escape my conversation with the team, hence why her profile picture appears here.

Nicky Dasmijn - Firestorm's Lead Dev and Win 64-bit coder
Nicky Dasmijn – Firestorm’s Lead Dev and Win 64-bit coder

Jessica went on, “None of us were expecting her to drop the code into the repo when she did; but since she did, and since we had already decided to do a public beta, I figured, ‘Why not? Let’s get it out there in alpha form to see public reaction, and to see what the cost versus benefit might be’, neither of which we know for sure yet.”

I noted that when discussing 64-bit viewer builds at a recent Firestorm Q&A, there were concerns from the team about potential issues with maintenance, such as bugs and additional regressions, and for how it might negatively impact support were they ever to try for 64-bit viewer versions. I wondered what else had changed, other than Nicky working on the code herself, to persuade the team to push ahead on the 64-bit front.

“The expectation is that the 64-bit version won’t have different bugs than the 32-bit,” Jessica replied. “In fact the hope is that it may have better performance and fewer crashes, which if true, should actually take some load off our support team. But we don’t know for sure as we’ve only tested it on a dozen or so computers.”

Miro, Lassie and Ed
Miro, Lassie and Ed

I wondered if trying to offer a 64-bit version of a viewer might be the proverbial catch-22 / can of worms situation: the viewer needs to be put to public use in order to see what the response to it is like, but if it is put into public use, it’s going to be awfully hard to prevent it becoming an accepted and expected version of the viewer.

“Well, the feedback will determine whether we move forward with it, but I think chances are good,” Jessica said, before giving me a wry smile, “As for the can of worms; yes, we’ve opened it, and we’re not going to be able to get those worms back in it now. Folks are going to want it, many will want it even if there is no noticeable benefit.

“But other TPV’s are also working on 64-bit windows too, I spoke to Latif [Khalifa] from Singularity and found out he also has coded up Windows 64-bit for them. So to add another metaphor to the mix: the cat is out of the bag, and x64 for Windows is going to happen with or without us, and due to user demand it will likely become a standard presence going forward.”

Whirly, Jessica and Cinder
Whirly, Jessica and Cinder

Continue reading ““When I’m sixty-four”: discussing the 64-bit version(s) of Firestorm”

Lette Ponnier: “The three hours that can change your SL”

Letter Ponnier, one of the core support staff on the Firestorm viewer, runs her own blog, which often focuses on Second Life, the user’s experience and more. Obviously, as a member of the Firestorm team, many of her posts are Firestorm-centric – but this doesn’t make them any less a worthwhile read. When it comes to understanding SL and the viewer in general, Letter has much to say that is very much worth taking the time to read.

In a recent post, she covered The Three Hours That Can Change Your Second Life. As many know, the Firestorm team run regular classes throughout the week focusing on many aspects of Firestorm and getting to grips with it. In her blog post, Lette points to four lessons the team run, three of which could lead to anyone, regardless of their viewer preference, to enjoy their SL experience a lot more and gain a deeper understanding of the intricacies of the viewer and Second Life.

These classes are:

  • Preferences 2 – covering the Graphics and Network & cache tabs – which is definitely of use to anyone using SL, regardless of viewer
  • Lag – a mini-class which explains the major types of lag and dispels many of the myths surrounding lag – once again useful for anyone who has ever felt their SL is suffering as a result of “lag”
  • Basic Troubleshooting – which may be useful to anyone who experiences issues and problem, again regardless of their viewer
  • Reporting Bugs, Requesting Features – which is more Firestorm-centric, but can still be useful for those using any viewer which has a JIRA-based bug reporting system.

Details on when these lessons are held can be found on the Firestorm wiki.

As well as the blog post, which provides an overview of each of the classes, Lette has provided an audio recording for those who can multi-task and wish to listen while doing over things. You can find the recording at Vocaroo.

If you are at all interested in making your SL experience more enjoyable and / or in getting to grips with your viewer, I recommend three things – take a read of Lette’s post or listen to the audio, read Lette’s blog (you’ll also find a link in my blogroll, right), and try popping along to the Firestorm lessons.

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With thanks to Lette Ponnier.

Firestorm at three: party, kitties, pendants!

firestorm-logoJune 2013 saw Second Life celebrate its tenth anniversary as a publicly accessible grid. Now September marks the anniversary of SL’s (and OpenSim’s?) most popular viewer as Firestorm turns three.

Anyone who takes time out of their lives to sit down and work on a viewer, providing code and capabilities to enhance our times in-world, and the support so often needed by users, is an unsung hero of Second Life and virtual worlds. It’s no easy task, as I’m sure everyone at Firestorm and other TPVs – even at the Lab – can attest; get one thing wrong and you’re liable to get chased up the nearest tree by a group of users who, if not actively bearing pitchforks, tend to have pretty barbed tongues!

In this, it’s easy to forget that every TPV, including Firestorm, is built, maintained and managed by volunteers. They don’t get paid for their efforts; they don’t consider themselves to have any better grasp of Second Life and virtual worlds than the rest of us – they, like most people, just want to have fun and at the same time they want to make SL more fun for the rest of us. I think that sometimes, in calling for this feature or that feature in a viewer and then getting the hump when it doesn’t appear, we all lose sight of that simple fact.

Join the Party!

So it’s good when an opportunity comes around which lets us celebrate the work that goes into a viewer to take the time to say “thank you” to the folks behind the work. Firestorm users will have just such an opportunity to do so on Tuesday September 3rd, as the Firestorm team throw a Firestorm Third Birthday party at the Phoenix Firestorm support island. The kick-off time is 13:00 SLT, and there is an open invitation from the team to their users to come along and join the fun (well, region limits allowing!).

If you do want to attend, please keep in mind:

  • It is only the one region, so headcount will be limited. Sadly, with over 200,000 users, the team can’t host a party for everyone. However, people are liable to be coming and going throughout the celebrations, so if you don’t get in the first time – keep trying
  • As the party is liable to be very popular, please go along as script-light as possible; it’ll help the region, it’ll help others and it’ll help you. Detach anything you can do without when dancing / chatting – HUDs, scripted attachments, etc.

The Firestorm Kustom Kitty and a Special Pendant

firestorm-firekitty-adTo further mark Firestorm’s third birthday, Jessica and the team have joined forces with KittyCatS to develop a special, limited edition non-breedable custom Firestorm Kitty. The offer is limited to one per avatar, and the kitties are No Transfer. The kitty is fully functional & rumoured to be the cat that dined on the Phoenix. Whether this is true our not, the folks at Firestorm aren’t saying!

The collectables will be available from 09:00 SLT on September 3rd through until 09:00 SLT on September 10th, via vendors in the following locations:

zuri_s_firestorm_pendant_gift
The Firestorm pendant (see left)

Note that If demand is high, you may experience delivery problems. If a vendor faisl to deliver, please follow these instructions to initiate a re-delivery.

In addition, Zuri Rayna has produced a beautiful limited edition Firestorm 3rd anniversary pendant. This is available from the Phoenix Firestorm Support island until midnight SLT on the 3rd September  – and it is stunning!

So Happy Birthday, Firestorm, and many thanks to Jessica, Ed and the rest of the developers, testers, helpers and the support volunteers at Firestorm. Here’s to many more birthdays and celebrations!

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Calling all Firestorm users: get ready for an emergency update

firestorm-logoUpdate July 2nd: version 4.4.2 has been released by the Firestorm team, and Firestorm 4.4.1 has been blocked from accessing Second Life. If you have previously installed Firestorm 4.4.1, you can install 4.4.2 without needing a clean install. If you are updating from Firestorm 4.4.0 or earlier, a clean install is strongly recommended. The downloads can be found on the Firstorm website.

Firestorm 4.4.1 was release on June 27th. However, it will shortly be superseded with Firestorm 4.4.2.

The reason for this is explained in a new Firestorm blog post, but the short version is that due to a slight mishap, some additional logging capabilities which had been enabled during the beta release of 4.4.1 and which were intended to help Linden Lab gather information for the forthcoming release of Server-side Baking / Appearance were not removed from the viewer when it moved to release status.

As a result, the system the Lab uses to gether data on viewers is now being completely overwhelmed by the amount of data Firestorm 4.4.1 is sending to it. Although it has taken a few days for the problem to be identified and the Firestorm tem notified, the result is that they are now taking some emergency corrective action:

  • With immeidate effect, version 4.4.1.34164 of Firestorm has been removed from the Firrestorm download page
  • A new version for Firestorm is being prepared for release. This version – 4.4.2 – will be no different to 4.4.1 other than the removal of the additional statistics logging code
  • When the new version is released, and to ensure the LL service is no longer inundated with excess data, Firestorm release 4.4.1.34164 will be blocked from accessing Second Life.

It is therefore essential for everyone who has updated to Firestorm 4.4.1 keep an eye on the Firestorm blog an update to Firestorm 4.4.2 when it becomes available. This should not require a clean install (as was the case with 4.4.1) – but please double-check with any associated blog post which is forthcoming when the release is made.

Again, it is essential that all users of Firestorm 4.4.1 update to Firestorm 4.4.2 as soon as it becomes available.

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Jessica talks Firestorm and Second Life

The Carter and Dar Show, hosted by Carter Giacobini and Dar Writer, isn’t something, I confess, I watch on a regular basis. There’s no bias here on my part, it’s just that I don’t have time to take everything going on in and around SL to take everything in.

However, on May 3rd, they broadcast a show featuring Jessica Lyon, recorded just after the release of Firestorm 4.4.0, so I tuned in to take a look. The show is just under an hour in length, with the interview with Jessica starting at the 12:50 mark.

Jessica Lyon with
Jessica Lyon with

During the show, Jessica talks about a range of topics, including: Server-side Baking / Appearance; the HTTP updates, very LOUD users, viewer bugs (and how it’s not always easy to catch everything), the “missing prim” issue and the interest list, why the z-offset Quick Preference is no more in Firestorm, and more. She also explains some of the reasoning behind Firestorm and why it focuses so much on features and capabilities in comparison to the official viewer.

So, if you’re looking to find out more about Firestorm and what might be coming down the road, take a look at the Carter and Dar Show.

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