Bay City 2024 Christmas Tree Lighting fund-raiser in Second Life

Bay City Fairgrounds: Bay City Tree Lighting, December 1st, 2024

On Sunday, December 1st, 2024, Bay City will once again be hosting their annual Christmas Tree Lighting and fund-raising event. With it comes an opportunity to support Child’s Play Charity, a 501c3 non-profit organisation offering on-line communities such as the Bay City Alliance the ability to help seriously ill children around the globe during their hospital stays via the purchase and donation of games and gaming equipment.

Activities will commence at 13:00 SLT and run through until 16:00 SLT, taking place at the Bay City fairgrounds. On offer will be:

  • Live entertainment by performers Coralie and Maximillion Kleene, and music by DJ GoSpeed Racer.
  • A skating party around the base of the tree.
  • The tree lighting itself.
  • Refreshments and fun.

Funds will be raised via a silent auction that will run through until the close of the event. On offer is an impressive range of items kindly donated by designers and creators from across Second Life, Lusch Motors, FAYDED, Shergood Aviation, Buzzbox Munroe, ThomasHooker, Revna Macabre/Seydr, The Mesh Shop, C.H.C (Cindy Henusaki Custom Cars), Cica Ghost, GenusProject, Javatar Mocha, Eleanor8, Owl Dragonash, Pagan Lane, Madpea, Hollow Family Industries, Starla Mainlande, Trinity Yazimoto, OldManChristmas, and Rob Fossett. Bids are made via vendor, and  should your bid be exceeded by another, your Linden dollars will be automatically refunded. You can, of course, increase your bid if you wish. Items will be awarded to the highest bid when the auction closes.

In addition, donation kiosks are be provided in the Fairgrounds for those who would like to support Child’s Play without participating in the auction.

Bay City Fairgrounds: Bay City Tree Lighting, December 1st, 2024

About Bay City and the Bay City Alliance

Bay City is a mainland community, developed by Linden Lab™ and home to the Bay City Alliance. The Bay City Alliance was founded in 2008 to promote the Bay City regions of Second Life and provide a venue for Bay City Residents and other interested parties to socialize and network. It is now the largest Bay city group, and home to most Residents of Bay City. To find out more, contact Marianne McCann in-world.

Bay City and the Bay City Alliance and Child’s Play

Bay City and the Bay City Alliance have a long history of fund-raising for Child’s Play, and in 2016, they received special recognition by the charity, being awarded Silver Level sponsor on the Child’s Play’s website.

SLurl Details

The Virtual Ability 2024 IDRAC conference in Second Life

via Virtual Ability

Virtual Ability Inc., will be hosting its annual International Disability Rights Affirmation Conference (IDRAC) on Friday, November 15th 2024 at the Sojourner Auditorium on Virtual Ability Island.

A professional conference held in-world in Second Life that is to the public, IDRAC features an international line-up of guest speakers each year, with individual sessions lasting between 30 and 90 minutes, and may include opportunities for Q&A. For those who cannot make the in-world venue, it is live streamed via the Virtual Ability You Tube channel.

via Virtual Ability Inc

The theme of the conference this year is Disability & Health: Where will AI Take Us?

Artificial Intelligence (AI) is an area of current research interest and regulatory concern. It holds both promise and peril for people with disabilities and healthcare in general. The utility and problems of AI differ for people with different types of disabilities. This conference offers a quick look at this broad topic. We expect lively discussions and information sharing among presenters and our very interested and interactive audience.

via Virtual Ability Inc.

Conference Sessions

All times SLT.

07:00 Denis R. Newman-Griffis – University of Sheffield (UK):  Artificial Intelligence and Disability Data Justice: Representing Human Function and Disability in AI Systems
08:30 Panel Discussion: Nicholas Lesica – University College London, Aldo Faisal – Imperial College London, and Sahrish Panjwani-Charania  – Coordinator of Staff Development, Gwinnett Co. Public Schools, Georgia: Topic: AI and Disability
09:30 Interview: Rose Hill – Crisis Connections: AI and Youth Mental Health
10:30 Muhammad Mamdani and Amol Verma – University of Toronto: The Promise and Pitfalls of AI in Medicine
11:30 Cynthia Calongne – Colorado Technical University: Interview with a Surprise Guest
12:30 Carol Miller – Penn State: Artificial Intelligence to Support Speech-Language Services
13:30 Kate Glazko – University of Washington: An Autoethnographic Case Study of Generative Artificial Intelligence’s Utility for Accessibility
The Sojourner Auditorium
The Sojourner Auditorium, virtual Ability Island
With such a wide range of perspectives, IDRAC 2024 promises to be a cornerstone event for anyone interested in the future of AI, disability, and health. Attendees can join the sessions in Second Life®, interact with speakers and other participants, or tune in to the YouTube live stream.

via Virtual Ability Inc.

You can learn more about the speakers via Virtual Ability’s IDARC 2024 web page.

Related Links

Seanchai Library’s Bradbury Project 2024 in Second Life

Seanchai Library: The Bradbury Project 2024

October brings with it all things spooky in the run-up to Halloween. Within Second Life, this means a plethora of region designs focused on ghostly goings-on, spookiness, haunting, monsters, vampires and the like, many with associated events and activities.

One such Halloween-ish event combining exploration, activities and entertainment in a more nuanced manner, and making a return to Second Life for its second season, is Seanchai Library’s The Bradbury Project. As it’s name implies, the month-long event is a celebration of the life and work of American author Ray Bradbury (August 22, 1920 – June 5, 2012), with a focus on some of his more spooky writing.

Bradbury is perhaps best known as a science-fiction and futurist/speculative fiction author responsible for titles such as  Fahrenheit 451 (a book perhaps of special relevance currently), and his short-story collections The Martian Chronicles, and The Illustrated Man. However, he cast his writing net far wider, dipping into coming-of-age stories, screenplays, television scripts, poetry and both fantasy and dark fantasy. In the latter categories we have (the semi-autobiographical) Something Wicked This Way Comes, and The Halloween Tree.

The Halloween Tree

The latter is the story of eight boys as they attempt to rescue their friend on Halloween night. Under the guidance of the mysterious Carapace Clavicle Moundshroud, they travel through time and space, learning about different cultures, and the role that the fear of death, ghosts and hauntings has played in shaping civilisations down the ages, and how it has all contributed to much that is encompassed in modern-day Halloween activities. It’s is also one of the focal elements of The Bradbury Project.

In 2023, the project took place on sky builds within Seanchai Library’s home region of Nowhereville. For 2024, and thanks to the support of Linden Lab, the event expands into a dedicated Full region, allowing for more space for activities. However, like 2023, all donations / tips received while the Project is open through until Sunday, November 3rd, will be donated to Reading is Fundamental.

A major feature of Bradbury’s writing is Green Town, a fictionalised version of his place of birth, Waukegan, Illinois. It is a place of safety and home, featuring in a number Bradbury’s darker tales and in his short stories, and which has a result is depicted at several different points in the 20th century. Green Town is also the starting point for The Bradbury Project, which offers aspects of Green Town as it might have appeared in the 1950s.

Visitor arriving within the Project will find themselves within the garage of one of the houses lining Green Town’s main street. This offers information boards about the Project and the planned events, as well as information on the two Second Life Experiences operating within the region – both of these should be accepted in order to enjoy the Project to the fullest; however, if you an unsettled by the idea of using Experiences, a box of landmarks can also be obtained from the landing point to ferry you around.

Seanchai Library: The Bradbury Project 2024

A wander around the town will reveal its charm and also some points of interest – information boards that provide more insight into Bradbury’s life and work, and other interactive pieces (such as a television presenting the short film The House I Live In, which whilst not in any way focused on Halloween or the like, nevertheless carries a message of relevance).

Cutting through the region from east to west is the Ravine from Dandelion Wine, a collection sf short stories, and which is considered to be Bradbury’s most personal work. The Ravine can be accessed from the town at its eastern end , beyond the railway tracks, were a path slopes down into it. looping  back under the railway bridge, the path will take visitors through the Ravine and up the far side to the residence of Carapace Clavicle Moundshroud, esq., and the Halloween Tree. Here again, indoors and out, is more to explore.

Seanchai Library: The Bradbury Project 2024

Events at The Bradbury Project

  • Story Tours of “The Halloween Tree” (presented in three episodes):
    • 13:30 SLT, Sundays (October 13th, 20th, and 27th).
    • 19:00 SLT, Tuesdays (October 15th, 22nd, and 29th).
  • Other Seanchai Library events will take place in The Project, and some additional readings from Bradbury may take place. Check out the Seanchai Library Special Projects Calendar.
    • Note: not all events presented by the Library this October are associated directly with this project.
  • eClipse Club & Resort Presents at The Bradbury Project:
    • Monday, October 21st, 21-23:00 SLT: DJ JAdmiral Maelstrom.
    • Friday, October 25th, 19:00-21:00 SLT: DJ Momma Hoi.
    • Saturday, October 26th, 19:00-21:00 SLT: DJ Iniry Vaher.
    • Sunday, October 27th, 19:00-22:00 SLT: DJs Caledonia Skytower & Tiger Pawz present Dr Frankenstein’s Halloween Boogie – music, dancing, and prizes!

In addition, those crossing the railway bridge spanning the Ravine can step through the tunnel to reach a Trick or Treat surprise. So when not pop over and have a look around  / join in the events?

The Bradbury Project was created for Seanchai Library by David Abbot, Dawn Greymyst, Dagmar Kohime, Gloriana Maertens, Stevie Morane Basevi, Iniry Vaher, and Caledonia Skytower.

SLurl and URL Details

A Spoonful of Sugar 2024 in Second Life

via Spoonful of Sugar 2024

Now open through until Sunday, September 22nd, 2024 (inclusive) in Second Life is the 2024 edition of the Spoonful of Sugar festival in support of Médecins Sans Frontières (MSF), the globe-spanning non-profit organisation delivering emergency and humanitarian aid to people affected by armed conflict, epidemics, natural disasters and similar.

Also known as Doctors Without Borders, MSF was originally founded in Paris, France in 1971 and is entirely self-governing; the support and treatment it provides is given on the basis of need, irrespective of race, religion, gender or political affiliation. It is often one of the first organisations to have feet on the ground wherever and whenever humanitarian aid and medical support is desperately needed, and since its founding, MSF has grown to a movement of 24 associations, bound together as MSF International, now based in Switzerland. Thousands of health professionals, logistical and administrative staff – most of whom are hired locally in respect of the care they give around the world – work on programmes in some 70 countries worldwide to provide medical and social care & support for a staggering 10+ million people annually.

Since its own establishment, the SOS event has raised more than US $100,000 for MSF’s global work, in keeping with its mission statement.

We believe the simplest form of compassion is to simply care for the life of another. And we believe medical care to be the most fundamentally basic means by which to do that.

– The Spoonful Of Sugar Festival Mission Statement

Spoonful of Sugar 2024 (September 7th-22nd)

This year, SOS is taking place across a total of six regions with the theme of En France!, with five of the six regions very much focused on MSF’s founding city of Paris. Four of these regions present the core shopping elements to the event, each one presented as scene featuring the kind of French townhouses and business façades found along places like the Champs-Élysées, surrounding a central area representative of I. M. Pei’s glass-and-metal Louvre Pyramid, located in the Palace’s Cour Napoléon.

With pairs of these regions sitting to either side, the two central regions are more open in their design. The first forms the main landing point and activities venue for SOS, and is dominated by the Eiffel Tower and the park below it, into which has also been placed a giant Ferris wheel, which I take as representing the 60-metre wheel at the Tuileries Gardens. This region – SOS Uber Global – is connected to two of the shopping regions by bridges, with a further bridge connecting it to the other central region in the group.

The latter is mindful of rural France, and is home to various spaces given over to breedables, landscaping and gardening – and most notably, a special 10th anniversary art display presented by Harmonic Sanctuary, founded and operated by Harlow Jones Blues (harlowjones) and Jess Blues (JessBlues).

Une Célébration Du Pays Basque, spoonful of Sugar 2024 (September 7th-22nd)

Une Célébration Du Pays Basque “takes you on a journey through the stunning landscapes and rich culture of the Basque region of France”. Centred on a watermill similar to those which might found in the region, and here offered and in homage to Jess’ father, who was born in such a building. The exhibition offers a rich and engaging collection of images in celebration of the French Basque region – the landscape, the people and the lifestyle, with an additional display of art located in the cave to one side of the gallery building.

Beyond this, the setting continues as a place to explore and spend time within, and I recommended taking time to pick up a note card from the information board at the gallery’s landing point. It contains a wealth of information that’s worth the time taken to read it – and remember that much of the art (produced by Jess and Harlow) is offered for sale exclusively at SOS, with a goodly portion of the cost going directly to the event.

Spoonful of Sugar 2024 (September 7th-22nd)

The best way to find out about all that’s going on at SOS 2024 and which stores are where within the region is via the official website, where you can find the schedule of entertainment, and the region list page with SLurls directly to all stores and points of interest. The base of the Eiffel Tower is the location for the event’s raffle, and also a place where Animesh mime artists can be found performing (this is Paris, after all!), with a select of low-cost items with 100% of all proceeds going to the event right next to them. I didn’t notice any hunt this year – but might have missed it in my travels.

As always, Spoonful of Sugar is an event well worth visiting. Even if you don’t find anything to buy in the shopping regions, the donation kiosks will welcome your Linden dollars, and you can be absolutely sure that your money is going to a very worthy cause.

SLurl and Links

SL21B: SecondLifeTime Premium (+Upgrade), SecondLifeTime Premium Plus limited Offers

via Linden Lab

Update: following the publication of this article, Linden Lab published their own official announcement blog post.

In 2023, at SL20B, Linden Lab announced a pair of “limited availability lifetime memberships”: Second LifeTime Premium and Second Lifetime Premium Plus. As I reported at the time, these accounts:

  • Featured a one-off payment and provided all of the benefits applicable to either the Premium Account subscription package or the Premium Plus Account subscription package, depending on which LifeTime membership is applied for.
  • Would remain in effect:
    • Even if the account holder cancels their membership – if they re-join later, they will be able to continue with their Second LifeTime membership.
    • As long as Second Life remains operational.
  • Were offered on a first-come, first-serve basis.

On June 28th, 2024, Linden Lab announced these Lifetime Memberships are once again available on a first-come, first-serve limited number basis, specifically:

  • 121 applications for SecondLifeTime Premium.
  • 21 LifeTime Premium upgrades to LifeTime Premium Plus for those who took out a LifeTime Premium membership in 2023.
  • 21 applications for SecondLifeTime Premium Plus.

These packages are offered at the following on-off payment prices of:

  • US $859.00 at the time of upgrade for SecondLifeTime Premium.
  • US $1150.00 at the time of upgrade to go from Second LifeTime Premium (2023) to SecondLifeTime PremiumPlus
  • US $$1,899.00 at the time of upgrade for SecondLifeTime Premium Plus.

As with the original offer, Lifetime memberships:

  • May not be available to upgrade to other account types (e.g. from SecondLifeTime Premium to Premium Plus). However, requests for upgrade can be submitted via support ticket for case-by-case review.
  • Will not be available for downgrade, but will become the base-level membership account type for the holder.

Further Details & How to Apply

Applications can be made by Support Ticket only.

  • Go to the Second Life Support portal.
  • Click the orange Submit A Ticket button on the top right of any page of the support portal, and sign in if you have not already.
  • In the support ticket form, select the ticket type Account Issue, and choose Request SecondLifetime Premium Account from the second drop down that appears.
  • Select which membership type you would like – SecondLifeTime Premium, Second LifeTime Premium to Premium Plus upgrade or SecondLifeTime Premium Plus.
  • Check the box that states, I accept the fee. This will be required for support ticket submission, and will allow your membership to be processed as quickly as possible.
  • Fill out any additional necessary details in the description section (e.g. if you have recently renewed either your Premium or Premium Plus subscription, add the date of renewal) and click Submit.
  • Allow up to 10 business days for Second LifeTime membership support ticket requests to be processed.

SL21B Town Hall Summary: Product Operations (audio + video)

SL21B Product Operations Town Hall (l to r): Missy Mole (host); Patch Linden; Keira Linden, Derrick Linden and Izzy Linden
On Wednesday, June 26th, 2024, Linden Lab held special Town Hall Meeting of the Product and Engineering team, featuring the following personnel:

  • Patch Linden – Senior VP of Product Operations & Marketing.
  • Keira Linden – Support Operations Manager.
  • Derrick Linden – Product Operations Manager.
  • Izzy Linden – Creative Producer.

This is a summary of the topics discussed at the session. Audio extracts are included were appropriate, and a video of the session is embedded at the end of this article – my thanks to Pantera for providing it.

Table of Contents

For ease of reference, timestamps are provided to the relative points within the video where specific topics are discussed, allowing readers who prefer to listen to the comments directly to be able to do so. Note this is not intended to be a full transcript, but rather covers those items discussed which are liable to be of the most interest.

A Little Background

[Video: 2:02-8:27]

A brief introduction to each of the people participating:

  • Patch Linden: joined the company in 2007 as a support agent. He later became Support Operations  Manager time and then he established the Land Operations Team (then within the Product Team), which became the nucleus of Product Operations. As a senior VP alongside Grumpity, he is responsible for the development and operation of Second Life.
  • Keira Linden: joined the Lab in 2008 working in the Concierge Team. Currently manages all the various support teams for Second Life and also the Governance Team.
  • Derrick Linden: as the Product Operations Manager: joined LL in 2011 and wears many hats – including overseeing the Land Operations Team, the Skill Gaming Team and co-running the Linden Department of Public Works (the Moles) alongside of Patch Linden.
  • Izzy Linden: joined LL in 2007. As the Creative Director works on a range of projects, including with the Moles.

Linden Homes, Land and Mainland

Linden Homes – Patch Linden

[Video: 9:40-17:45]

  • Currently planning for Linden Homes includes:
    • An update to the Premium Log Cabin theme floorplans.
    • A new mixed parcel-size (512 sq m and 1024 sq m) Premium theme with multiple floor plans.
    • A new Premium Plus theme with multiple floor plans.
    • This work is all in the planning / scoping phase; there is also some polling for possible themes to go with it, and maybe an idea from this might be implemented.
    • These ideas are likely to be in development for the next 6-12 months.
  • Transitioning off the Old Linden Homes [the original 512 sq m mini-continents] remains under consideration / evaluation.
    • The longer time goes by, the more likely it is to happen, but there is no firm timeline or date as to when this might start.
    • However, were it to seem possible that the old homes could be retired as the above new selections of homes are rolled-out, then this “might be a likely scenario”.
  • On Premium Plus being allowed two Premium Homes on a single account:
    • Has been thought about. However, doing so would impact available inventory of homes: there are only so many Linden Homes available as any given time, and people taking two diminishes the availability for others.
    • The current mechanism for managing Linden Homes and ownership isn’t geared for single accounts owning multiple homes.
    • It’s acknowledged that the above mechanism needs to by updated for other reasons, so it is possible when this work is carried out, that the idea of multi-Linen Home ownership (and “mix-and-match” ownership of different parcel sizes of Linden Homes) might being looked at. However, updating the system is a significant technical project, and not something currently in the works.
  • On mixing different plot sizes / themes [e.g. a 2048 tree house amidst 1024 Victorian homes]:
    • It’s always been implied that house selection is based on subscription level, theme and floorplan, with the location then based on that rather than being based on location, parcel size, etc.
    • The above approach keeps the system clean and easy to manage, given regions can be defined in terms of intended use  allowing the land to be planned accordingly. Trying to mix all parcel sizes and themes could make things confusing and hard to implement, so LL is wary of introducing too many options into a single selection process.
  • [Video: 58:15-59:12] On providing 512 sq m Linden Homes on Premium Plus 2048 parcels:
    • Has been considered, but it is unlikely to be considered for the foreseeable future.
    • Might be something that gets revisited after the old linden Homes have been retired.

10K Land Capacity Region Product – Patch Linden

[Video:  18:01-20:40]

  • It has often been requested than LL should offer an additional region land product with a 10K Land Capacity, to sit between Homesteads and Full private regions.
  • The idea has been discussed numerous times within the Land Team – but this does not mean anything is necessarily going to be offered, nor should it be inferred that it will be.
  • Any new region product can have the potential to be highly disruptive to Second Life and the platform’s economy, and needs careful consideration.
    • [Side note: evidence of this can be seen in the 2008/2009 OpenSpace region update & transition to the Homestead product. This caused major disruption in terms of pricing and impact on users, and led to a false sense of SL growth. In a period of some 6-8 months, the number of regions on the grid almost doubled (18K to around 32K, and as the expense of Full regions) with no actual increase in the number of active users. This in turn lead to the false sense that Second Life was “failing” in the years following, as the region count declined year-on-year, even though active user numbers remained relatively stable by comparison.]
  • As such, the risk / rewards to everyone involved in SL – the Lab as a business that needs to turn a profit, through the wishes of those who would like to hold a more capable region, to the potential impact on the existing land rental businesses operating across Second Life and there revenue models – need to be carefully assists (and often reassessed).

Mainland and PBR – Derrick Linden

[Video: 20:52-23:24]

  • Addressing Mainland appearing darker under PBR rendering:
    • Yes, a resolution in being developed.
    • The time frame for implementing it is liable to be in the short-term rather than people have to wait for an extended period for it to be deployed.
  • 2K Textures / PBR Materials on Mainland terrain:
    • This is a significant undertaking, but is under active discussion – just no time frame as yet.
    • There are technical / implementation issues that need to be addressed:
      • An automated system of mass update would be the simplest, but might not produce the most satisfactory result.
      • A semi-automated update process would offer greater flexibility of application, but would be far more time and resource intensive.
    • The aim is to try to determine an approach which balances the above and which also has the least direct impact on Mainland residents and users.

Zindra (the Adult Continent) and Adult Initiatives

Zindra – Derrick Linden

[Video: 24:06-25:27]

  • On connecting Zindra to the rest of the Mainland through relocation & a water channel:
    • Has not been considered – but this does not mean it could not be considered.
  • On expanding the Zindra continent:
    • No plans to expand Zindra at present.

Adult Initiatives – Patch Linden

[Video: 25:33-28:45]

  • As hinted at in the December 2023 annual review, the Lab has been considering more Adult-oriented initiatives [which was not, as was subsequently reported / claimed, anything to do with the theme for SL21B].
  • One specific new project in development is a streamlined on-boarding process for new users specifically interested in the more adult / spicier side of SL. It will include:
    • A new Adult-oriented Welcome hub / experience.
    • Provide information on more mature content.
    • Provide the means for them to acclimate to the platform.
    • And more.
This image was part of the December 2023 annual review blog post by Linden Lab, which might show an aspect of the new Adult-centre user onboarding hub / experience
  • This is part of a broader initiative that includes elements such as fostering community, offering living spaces, commercial environments, continental-sized land masses.
  • It is regarded as a “whole new way and approach” to having Adult communities in Second Life, and will be worked on over the next 6-8 months as a background project. More details will be made available in the future.
  • It will hopefully be an environment wherein established and new users within Adult-oriented interests can enjoy and appreciate SL’s Adult content in a setting that will be “very fitting for it”.

Governance and Support

General – Keira Linden

  • [Video: 29:46-32:03] Increasing Governance Awareness of hate speech:
    • The Governance team does all it can to remain abreast of global trends in hate speech, symbols used, etc., which could potential violate SL’s Terms of Service & Community Standards. This is through a mix of research, collaboration with subject matter experts through seminars, etc.
    • Obviously, Governance is also reliant on Abuse Reports filed by users when they encounter hate speech / imagery / symbols, etc., and this can also be used to expand awareness in the team as well as being responded to.
    • It is acknowledged that saying on top of things can be difficult, and factor such as cultural differences at times can come into play, hence why investigations take into consideration context.
  • [Video: 32:24-33:06] On providing insight into the tools and techniques Governance uses:
    • The team and the Lab does not publicly comment on the tools and techniques used during investigations.
    • One simple reason for this is that if those determined to make mischief know of the techniques and tools used by Governance, they would seek to find ways around them and try to avoid discovery, etc.
  • [Video: 33:14-34:18] On automated moderation tools:
    • [see also: 2024 SL Governance meeting week #19: Child Avatar Policy]
    • LL is looking at companies and products in the content moderation space.
    • The aim is to try to make the moderation of egregious content which clearly violates the SL Terms of Service and which could potentially violate laws outside of Second Life, as automated as possible.
    • Evaluation of these tools for suitability is still in progress, but the aim is that should they prove to be on use, to add them to the Governance toolkit and make the removal of offensive content on the platform faster.
  • [Video: 34:38-37:35] On Private Island tenant / land holder disputes:
    • This is not something the Lab can easily involve itself: sub-leasing land from another resident comes down to an agreement between to SL residents to which LL is not a party.
    • As such, and unless there is a clear violation of the SL Terms of Service involved in the situation, there is very little Governance can do.
    • That said, it can be good for Governance to received ARs on situations like this, as it can help to determine if there is a pattern of behaviour or similar, and whether it might be necessary to reach out to someone to discuss matters further.
  •  [Video: 37:44-39:34] On the value of Abuse Reports:
    • Abuse Reports are often the start of any investigation, and so submitting one with as much information as possible is always of value.
    • Without any Abuse Report, Governance has no visibility of any issue or potential issue, whether or not they can act upon it.
  • [Video: 46:53-48:42] On providing 24/7 support to a global user base:
    • Tickets can be submitted 24/7, even if not responded to on a 24/7 basis.
    • The is the support chatbot, which is available 24/7 and can deal with basic support requests.
    • Live chat support works to hours that have been determined to be the most effective for dealing with most types of enquiry, and as the platform has been improved, LL have seen a global reduction in the need to provide global 24/7 support.
    • Support observes US holidays, as that is where it is now based, and staff deserve the opportunity to spend time with their families, as such, all all of support is staffed during such holidays – but this does not necessarily mean there are no support staff.

Account Sharing and Business Use

[Background see: Allow Business Accounts to Share Access Responsibly (Feedback Portal) and DRD Facing Unfair TOS Enforcement (Forums).]

[Video: 39:39-42:30] – Patch Linden
  • On a simplified level, the Terms of Service and related policy specifies that account details should not be shared with another individual, and while often complicated, LL has tried to adhere to that.
  • LL look upon users’ accounts akin to a financial instrument – accounts have financial information on them and provide access to billing and payment methods and includes the ability to spend money.
  • Account access gives opportunities for irreparable damage to be done, such as deleting and purging a person’s entire inventory.
  • It is also true that relationships can and do go wrong, and can be seen to go wrong . Therefore, LL is protective as protective as possible about people’s accounts.
  • That said, LL has “heard the call”, and recognise that perhaps times have changed, and so might be amenable to change.

[Video: 42:30-44:32] – Keira Linden
  • Changes to process and policy can take time, particularly when it touches on multiples teams / departments (as this does).
  • However, this request / issue is actively being worked on in order to come up with an approach / solution that meets everyone’s interests.
  • Biggest concern is fraud / the need to protect people’s financial interest, simply because relationship can break down / things go wrong between people.
  • As such, it will take time to work out and produce something, but the issue is being worked on.

Content Theft & Sale: Setting a Policy Outside of DMCA – Keira Linden

[Video: 44:36-46:46]

  • It is “tricky” determining who is the rightful owner when two people claim to be the originators of content in SL.
  • As Intellectual Property (IP) is protected by international laws, via the Digital Millennium Copyright Act (DMCA), LL must adhere to DMCA provision in order to be covered by it.
  • Therefore, in all matters of potential content theft, creators must submit a duly-completed DMCA form, and the team responsible will help guide people through the process.
    • Filing the DMCA form starts a creator on the legal process of protecting their named content not only in Second Life, but in the digital ecosphere as a whole.
    • While there may be very occasional situations where the IP violation is so obvious, LL might be able to take direct action, these instances are seen as very rare, and creators should not rely on fitting into this category.

Dealing with Charitable Organisation & Events & Disbursement of Funds Raised – Derrick Linden

[Video: 49:00-52:24]

  • Linden Lab has two levels of relationship with those raising funds through Second Life.
    • The highest is with established fund-raising partners in Second Life (e.g. the American Cancer Society; Team Fox / The Michael J. Fox Foundation, etc.). This level includes agreements in place for how they operate and how the Lab supports them.
    • The lower level and individuals and organisations raising money through SL, but where there is no formal partnership with LL. Here’ the Lab is more limited in what it can do in support of such events.
  • Working with those in the latter option tends to be limited to assisting them with listing their event(s) in the Destination Guide, verifying any past fund-raisers the individual / group has done, and, if the individual / group is working directly with a charitable organisation, getting verification that they are authorised to to so.
  • Ergo, if an event is listed in the Destination Guide, it has gone through verification as a legitimate fund-raiser, and the money raised will make its way to the intended recipient party/ies, with verification this as happened after the event.
  • This does not mean charity events which are not listed in the Destination Guide are someone “false” or not really raising funds as stated – it simply means that the event has not gone through any process + verification in order to be listed.

In Brief

Second Life Community Exhibition – Izzy Linden

[Video: 55:20-56:44]

  • Located at the Welcome Hub.
  • Is a three-phase development:
    • Phase One – initial opening with selected communities – completed.
    • Phase Two: initial expansion with submissions from communities – completed.
    • Phase Thee: final build-out of available exhibitor areas, with submissions from communities.
  • Once the available space has been built-out, LL plans to start rotating community displays in and out of the exhibition space so that all participating communities have exposure.
Second Life Community Exhibition (SLCE), at its opening in January 2024
  • Also included in Phase Three will be a gift spire, where all participating communities can place gifts if they so wish.
  • Communities wishing to join the Exhibition can do so via the SLCE application form,

Second Lifetime Premium and Premium Plus Subscriptions – Patch Linden

[Video: 57:24-57:51]

Will SL Support Multi-Partnering? – Patch Linden

[Video: 1:02:17-1:03:25]

  • Has been discussed, and a project to allow for multiple partners (including listed in profiles) is in development.
  • No time frame as to when it will be released – the design work has been done, and it is hoped that Engineering and Product will be able to work on in Soon™.

General Questions

Please refer to the video from 1:03:28 onwards.