Lab seek suggestions on improving Second Life

secondlifeLinden Lab has launched a new feedback form, inviting platform users to offer up constructive suggestions on how the Second Life experience might be improved.

The blog post announcing the new form reads in full:

What’s the one thing Linden Lab could do that would have the biggest impact on further improving your Second Life experience?

Many Second Life users have thoughts on this – from different approaches for the way things are done today, to brand new features that could dramatically improve their experiences, to seemingly small things that could have a big impact. Today, we’re launching an easier way to share your ideas with us, a new “Feedback & Suggestions” page on SecondLife.com. You can also find this page by going to Help and finding New Feature Suggestions in the drop down.

Just sign-in with your Second Life account, select the topic or category that’s most appropriate, and describe your suggestion in the text box. Once you submit, you’ll see a confirmation page and receive an automated email as well. We won’t be able to reply individually to each suggestion, but every idea will be routed to the appropriate Lindens and each one will be reviewed and considered.

We’ll of course continue to be on the lookout for ideas as they continue to surface in social media, direct conversations, or via JIRA, but this new page should make it easier than ever for any Second Life Resident to share suggestions directly with us.

The new form is easily accessible via your Second Life web dashboard, or through the support portal page, where it appears as the "Suggestions" link in the lower right corner of the page
The new form is easily accessible via your Second Life web dashboard

Covering a range of topic categories, including the likes of avatars, communications, content creation, groups, inventory, commerce, land, mesh, navigation, performance, scripting, teleports, tools, user interface, viewer, and the all-important “other/unknown”, the new form is simple to complete, and can be accessed directly from your Second Life dashboard and the support portal.

As the form notes, it is not intended for support requests, bug reports, and other inquiries; these should continue to be directed through the Second Life Support Portal and the JIRA.

Also, please do remember that suggestions are being sought – not statements. So, for example, a demand for reducing tier isn’t going to gain much traction. But if you actually have a considered plan for how tier might be lowered in such a way as to not damage the Lab’s ability to generate the revenue it needs to continue operating (and have some good figures to support your case) – now is the time to drop them into the form and let them take a look.

The suggestions form can also be access from the SL support portal via the link in the lower right corner of the portal web page
The suggestions form can also be accessed from the SL support portal via the link in the lower right corner of the portal web page

Obviously, not every suggestion will be acted upon; but this is still nevertheless a good move by the Lab.

Up until now, the most direct route of putting an idea to the Lab has been via a “feature request” submission through the SL JIRA. However, the JIRA has been something a lot of users have preferred to steer clear of, seeing it as confusing and / or intimidating when trying to complete a report. Therefore, the offering of a simple, clean form for people to use is to be welcomed, and kudos given to the Lab for offering it.

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