This week is Thanksgiving week in the United States, which means that not only will Americans be celebrating on Thursday and the weekend, it also means some disruption to the modus operandi in Second Life.
As I’ve noted in mt recent SL project updates, this week is a code freeze week, which means there are no planned server deployments or viewer RC releases. It also means that there will be some reduction in support for users in order to allow staff to enjoy time off with their families. In particular, concierge phone and chat support will be closed on Thursday November 28th, as announced in a Grid Status update which reads:
Concierge phone and chat support will be offline this coming Thursday, 28 November, so that team members can spend the Thanksgiving holiday with their friends and family. Both services will close at midnight Wednesday evening and will re-open at 8am Pacific on Friday morning.
All other Customer Support departments will be staffed at customary levels.